I have the smartservice rootkit on my machine, and I can't remove it. I have been unable to start malwarebytes, windows defender, or avast.
Emsisoft Emergency Kit has been able to detect this rootkit at C:\WINDOWS\System32\Drivers\mouvqrty.sys. However, it has been unable to delete this file. EEK says that this file cannot be removed for your own safety, and it says a computer restart is required. However, after restarting the virus is still there. I tried multiple EEK scans to no avail. I also used Zemana anti malware to detect it, but it cannot remove smartservice either. Help would be appreciated.