cpctech

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Posts posted by cpctech


  1. In trying to review your instructions I recived this on clicking the link for step 3.

    craftedflash.com uses an invalid security certificate. The security certificate for craftedflash.com is not trustworthy because the issuing organization failed to follow security practices. Certificates issued by Symantec, including the Thawte, GeoTrust, and RapidSSL brands, are not considered safe. Error code: MOZILLA_PKIX_ERROR_ADDITIONAL_POLICY_CONSTRAINT_FAILED

    I find it odd that Symantec is on the "not trusted" list.


  2. HP EnVY TS 17 Notbook PC

    Has an I7 4700 processor and 16 GB ram. This machine should be running real fast.  However it seems to be really slow.  After running a full clean up using Techsuite (which includes EMSI soft removal tools)  I was ready to give it back to the client..AFter a reboot it started running real slow again.  I ran the techsuite software again and removed 17 new items.  The only thing the machine had done was site idle on the internet.

    Attached is the EEK report.

    The FRST 64 bit would run until I pressed scan, then it would crash. (I verified the machine is running 64 bit windows 10 home)

     

    Thanks,

    scan_181029-172340.txt


  3. SO you do not support business in general and are only end-user support?

     

    I see the files that are supplied are not clickable by me, (I was not aware of this before)  My problem is when you submit a fix to run you do not put it in a format where only the intended receipient can read.  thus exposing potentially confidential info to the public.

    Example:

    C:\Users\lmwhi_000\AppData\Local\Microsoft\OneDrive\17.3.7294.0108\FileSyncShell.dll -> No File

    Is found in this post below.  I can see the username of lmwhi_000 in the case of the above supplied files, the username is not as cryptic and thus any fix posted as in the post linked below would expose my client to the public. (effectively breaking HIPPA and/or FINRA laws.)

    https://support.emsisoft.com/topic/29725-genvariantstrictor-3-others-found-by-emsisoft-cant-be-removed-by-emsisoft/

    Is there away I can supply  you with the scans and just change username to generic?  This would be the only change and if you needed to supply a fix back I could change the username back to the propper setting prior to running said fix.

     

    Thanks,