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Susan Peach

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About Susan Peach

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  1. All done as instructed. Thanks again for your help, much appreciated!
  2. So far so good, no more hijacks since running the fix so I think we're good. Thanks very much for your help.
  3. New FRST scan attached, sorry not sure why the other was empty. FRST_26-01-2019 18.20.12.txt
  4. Shut down and restarted computer as prompted by FRST after running the fix provided. Ran new EEK and FRST scans (attached). Prior to restarting computer we did have one instance of a hijack/redirect while viewing cnn.com but have not had one yet since restarting. We do sometimes get a message on a yellow background at the top of a web page that "a web page is slowing down your browser" and have seen this once since restarting but not sure if this is related to the hijack issue or something else. scan_190125-182548.txt FRST.txt
  5. Attaching fixlog.txt file as requested. Note that FRST did not read from the clipboard so I created a new .txt document with that name and saved in unicode format. Hopefully this is correct. I currently have a message on my computer screen that I need to restart. I will wait to do that until I receive further instructions from you. Fixlog.txt
  6. Upon attempting to quarantine 4 suspicious files found during a scan, I got a message stating: "Removing these items bears an unusually high risk of crashing your operating system during automatic cleaning, as these threats are embedded deeply. The malware removal experts at the Emsisoft Support will guide you through a safe removal of these threats." Accordingly, I am attaching the requested log files as per the forum posting instructions, and await your instructions. scan_190124-135355.txt Addition_24-01-2019 14.11.35.txt FRST_24-01-2019 14.11.
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