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Posts posted by Didi

  1. Hello everyone,

    I need help please! A weird white box with the internet symbol keeps appearing on my screen once in a while. When I put my cursor over it, an OK button appears. I click on it but the box doesn't go away.

    Does anyone know what it is and how to get rid of it? The only way it goes away is when I switch off my laptop and switch it on again but from time to time, it appears.

    Weird white box with internet symbol.png

  2. @GT500, thank you for your reply.

    Yes, that's exactly why the decryptor wouldn't have worked.

    OK, that's good to know. I sent them an email yesterday and will wait for a reply. I wrote to them months ago and after getting replies at first, I never heard from them understandably, seeing as a lot of people got in touch with them about the issue.


  3. Hello @GT500, @Demonslay335, @Kevin Zoll and @Amigo-A,

    It's been a long time since we've conversed. I hope you're all well.

    I wanted to give you all an update on my issue.

    I've waited and waited and still haven't come across a Nemty decryptor that works.

    In the end, I had to save all my files onto external hard drives and reset my computer to factory settings. That was the only way to get all the Windows 10 functions, working again.

    I've downloaded the Nemty decryptor from the https://www.nomoreransom.org/en/decryption-tools.html site but the decryptor always fails. 

    I don't know what to do. Does anyone know of any update decryptors or what to do in general?

    I await your responses.

  4. @GT500 and @Amigo-A, I ran the commands but they made no difference. I still get an error message when I access Windows Defender Firewall (shown in the screenshot).

    Also, I've been unable to decrypt my files using the Tesorion decryptor (v2.0.7228.29806). Everything starts off fine when I upload the ransom note but once I upload a file, it always fails to be decrypted. Is there way I could get help with getting my files back?


  5. That's amazing!!! I'm so excited! Thank you for letting me know. I've emailed them.

    I tried both methods for Windows Firewall and nothing worked.

    This is what Powershell reported when I ran the command: An error occurred while attempting to contact the  Windows Defender Firewall service. Make sure that the service is running and try your request again.

    Are there any other methods you could please suggest?

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