CraigNZ

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  1. I had a similar issue when I hook up my laptop to my TV with HDMI cable and then view full screen, after I finished watching I went out of full screen and then open Emsisoft Anti-Malware and click on 'Logs', and could see when it said 'auto silent mode enabled' (when I went into full screen), and if I wait a short time, maybe within a minute, it will then update to say 'auto silent mode disabled', then it will check for updates. However, what I used to do was as soon as switching out of full screen, disconnect the HDMI cable, and immediately log out then log back in. This seemed to stop EAM going back to having auto silent mode disabled. And of course, with silent mode enabled it wouldn't check automatically for updates. However, if I then watched Youtube in full screen on laptop for more than one minute, then went out of full screen, then checked the log in EAM, it then showed 'auto silent mode disabled' within a short time. Try doing that, watch a YouTube video for more than a minute in full screen, then go out of full screen and check the log shortly after. The reason I say to watch more than a minute is because I remember that I had first tried watching a few secs and it didn't work. I think it must have to do (in my case) with logging out too quickly. I was only logging out then back in because of using the HDMI cable.
  2. Hey, thanks for updating the post! Good support. Windows 7 is no longer supported by Microsoft for Windows Updates so I won't be using it long term, its just that my license is for 3 computers so thought I'd use the 3rd install on my Win 7 laptop. So should I just ignore the device manager warning, or should I right-click on the Teredo and "uninstall"? If I uninstall Teredo, should I reinstall EAM or will that not be required? Thanks again.
  3. Just a note adding that I also installed on another Win 7 laptop with exactly the same issue. Only when Emsisoft is installed does the issue occur. Uninstalling and is all normal.
  4. I've tried various things, as well as advice on the link provided but still the same. I uninstalled, then reinstalled. Then tried updating driver etc as mentioned on the link. Though I do notice that the name is slightly changed. Previously it was: Teredo Tunneling Pseudo-Interface But upon reinstalling (using 'add legacy hardware' within device manager) it is now: Microsoft Teredo Tunneling Adapter And as expected, I uninstalled Emsisoft Anti-Malware and then the item appears without the yellow triangle. I then reinstalled Emsisoft and seems OK when device manager is checked. But after rebooting computer it is back to showing the same 'code 10' yellow triangle.
  5. I have noticed that in device manager, under Network Adapters, "Teredo Tunneling Pseudo-Interface" that used to be visible only when "show hidden devices" was enabled and Emsisoft Anti-Malware is not installed, is now shown with a yellow triangle and exclamation mark without hidden devices enabled once Emsisoft is installed and system rebooted. Clicking on the item shows device status "This device cannot start (code 10)." If I then uninstall Emsisoft and reboot computer, it is back to normal. This is on Win 7, 64-bit Dell Laptop. I have Emsisoft installed on two other laptops using Win 10 and they don't have this problem. If anyone using Win 7 can look at their network adapters/device manager and see if it is like mine. Under "Devices And Printers" in the control panel, I can see the yellow triangle on my laptop, right-click and do the troubleshoot but cannot be fixed. Any ideas, or is it a bug known to Emsisoft?
  6. https://my.emsisoft.com/login You can't enable/disable auto-renewal within the program, use the link above to login and you can do there.
  7. I was contemplating having to email Emsisoft to stop auto-renewal of Emisoft Antimalware and Mobile Security, however I logged into 'MyEmsisoft' on the web where you see your active and past subscriptions and was able to stop it there. Under Personal Licenses, License Management, at the right side of each current license there are three horizontal lines where you can stop auto-renewal. Then I received emails to confirm. Didn't know this was even possible. Saved me having to email sales team etc.
  8. I was contemplating having to email Emsisoft to stop auto-renewal of Emisoft Antimalware and Mobile Security, however I logged into 'MyEmsisoft' on the web where you see your active and past subscriptions and was able to stop it there. Under Personal Licenses, License Management, at the right side of each current license there are three horizontal lines where you can stop auto-renewal. Then I received emails to confirm. Didn't know this was even possible. Saved me having to email sales team etc.