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  1. thank you for your help GT. (Un)fortunately it isn't reproducible. I'll keep your debug notes for future reference. regards
  2. diagnostic output sent in private message. thank you
  3. Hi there, I executed a quickscan and about half way through emsisoft stopped responding. Reliability history shows the following: Description Faulting application name: a2service.exe, version: 2021.3.0.10726, time stamp: 0x603cdc72 Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0x60a6ca36 Exception code: 0xc0000374 Fault offset: 0x00000000000fef89 Faulting process ID: 0xb2c Faulting application start time: 0x01d71bead28a97f4 Faulting application path: C:\Program Files\Emsisoft Anti-Malware\a2service.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report ID: 3f712453-7229-4bfe-a4d3-902654f310e1 Faulting package full name: Faulting package-relative application ID: Emsisoft logs show the crash happened whilst scanning memory... Any idea what the problem is? thanks
  4. You're correct. The shortcut is to "C:\Program Files\Emsisoft Anti-Malware\a2guard.exe" thank you
  5. i've checked the date and time the shortcut in the start menu was created and cross-referenced it with the log in emsisoft. The date and time the shortcut was created matches the following log entries: General Information: Version 2020.12.1.10579 Connection: Direct Update started: 28/12/2020 08:39:20 Update ended: 28/12/2020 08:39:29 Time elapsed: 0:00:09 Update successful Detailed Information: 39 modules, 649526 bytes a2hosts.dat (2701 bytes) - updated a2trust.dat (294 bytes) - updated a2wl.dat (291 bytes) - updated Signatures\BD\e_spyw.cvd (1000 bytes) - updated Signatures\BD\e_spyw.i08 (1501 bytes) - updated Signatures\BD\e_spyw.i09 (439 bytes) - updated Signatures\BD\e_spyw.ivd (527 bytes) - updated Signatures\BD\emalware.000 (5111 bytes) - updated Signatures\BD\emalware.303 (3977 bytes) - updated Signatures\BD\emalware.304 (3175 bytes) - updated Signatures\BD\emalware.305 (22311 bytes) - updated Signatures\BD\emalware.306 (15716 bytes) - updated Signatures\BD\emalware.307 (21709 bytes) - updated Signatures\BD\emalware.308 (63869 bytes) - updated Signatures\BD\emalware.597 (556 bytes) - updated Signatures\BD\emalware.599 (334 bytes) - updated Signatures\BD\emalware.i05 (12739 bytes) - updated Signatures\BD\emalware.i06 (28827 bytes) - updated Signatures\BD\emalware.i20 (859 bytes) - updated Signatures\BD\emalware.i27 (311854 bytes) - updated Signatures\BD\emalware.i31 (237 bytes) - updated Signatures\BD\emalware.i33 (666 bytes) - updated Signatures\BD\emalware.i34 (1945 bytes) - updated Signatures\BD\emalware.i38 (4889 bytes) - updated Signatures\BD\emalware.i39 (6571 bytes) - updated Signatures\BD\emalware.i40 (23436 bytes) - updated Signatures\BD\emalware.i43 (368 bytes) - updated Signatures\BD\emalware.i46 (16659 bytes) - updated Signatures\BD\emalware.i50 (5178 bytes) - updated Signatures\BD\emalware.i51 (27285 bytes) - updated Signatures\BD\emalware.i68 (62579 bytes) - updated Signatures\BD\emalware.i75 (254 bytes) - updated Signatures\BD\emalware.i97 (319 bytes) - updated Signatures\BD\emalware.i99 (270 bytes) - updated Signatures\BD\htmltok.cvd (224 bytes) - updated Signatures\BD\java.cvd (275 bytes) - updated Signatures\BD\update.txt (121 bytes) - updated Signatures\BD\vbaid.cvd (224 bytes) - updated Signatures\BD\vbtok.cvd (236 bytes) - updated and: 28/12/2020 08:39:11 A notification message "Last reminder! Only 1 day left on your Emsisoft Anti-Malware Home license! Renew your license now to stay protected." has been shown
  6. i've had emsisoft anti-malware home installed for nearly a year, but that "home guard" entry appeared in my start menu in the last few days. I didn't install it.
  7. Recently emsisoft installed "home guard". Anyone know what this is versus "emsisoft anti-malware"? thank you
  8. Just wanted to say thank you for all the discussion and information to help me understand more. I really appreciate it. regards
  9. Hi Jeremy, debugging is disabled. I have default settings applied. thanks
  10. hi, i've noticed that a2service.exe is constantly writing on my ssd. it's writing approximately 1GB per day, maybe more. on task manager, the i/o write bytes value is increasing at a rate of about 40 bytes per second. however, the computer feels completely normal with no slow down. Is it normal for a2service.exe to write so much data? thanks windows 10 home 1909 build 18363.628 emsisoft 2020.2.1.9977
  11. thanks for the clarification GT500, I didn't realise i needed to do that. happy new year
  12. Hi, eam updated automatically to 2020.1.0.9926. Regarding the new badge indicators on the left hand-side; shouldn't the blue dot clear when a scan has been completed? thanks and happy new year
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