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Angie Labelle

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  1. OK, at least now I can stop worrying about malware. Thank you very much for your assistance. I'll just try to bumgle into a solution somewhere.
  2. Well, the Desktop has disappeared once and "Windows Explorer has stopped working" twice in the 24 hours since I ran the fix. Here are the new FRST reports, and again, whether "we" (lol) succeed in rooting out and fixing this scary issue or not, I really appreciate your help. Addition.txt FRST.txt
  3. I did as you instructed, and fixlog.txt is attached. Thank you very much for whatever you did. Interestingly, as I was reading through the (report? action summary?) that popped up after pressing the FRST Fix button, my desktop icons and taskbar vanished before my eyes! It's the first time I have ever actually seen it- usually, it vanishes while hidden behind my browser or game window or whatever else I'm working on. I'll let you know how it's doing since running the fix in a couple of days if that's OK with you- it'll take that long for me to see what's different. Thanks again for your time & expertise. Fixlog.txt
  4. My Desktop icons and taskbar periodically just disappear, leaving only my wallpaper image visible. The only way I have found to recover (without a power-off/on hard boot) is to bring up Task Manager and log off, then log back on at which point my Desktop is restored. "Windows Explorer has Stopped Working" keeps popping up in mid-session, the only recovery option being to Restart Windows Explorer, thereby losing whatever I had been working on. I have run sfc /scannow to see if any Windows files were corrupt, but it reports no problems found. The only common factor I can find in the various "solutions" found on various sites for both of these issues is Malware, so here I am, on bended knee- "Help me, Obi-Wan Kenobi, you're my only hope!" Logs are attached, please help. Thanks. Addition.txt FRST.txt scan_200417-182828.txt
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