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About packerman

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  1. The directories were already whitelisted. It's getting updates. I have ACT installed on a laptop. it doesn't have the issue. Is there any other place that Emsisoft keeps logs that I can look at?
  2. So at this point I've submitted two tickets and this forum post with no response. What is going on?
  3. I have a support ticket that hasn't been acknowledged and a forum topic that has no follow up. Is this company still open?
  4. Have an issue. I submitted a ticket but would like to put this up to see if I can get a faster response. I have customer who runs ACT Pro Version 22 on their laptop and desktop. Recently ACT on the desktop started having issues with launching. I checked AV though and there was nothing in logs and quarantine. I spent a considerable amount of time troubleshooting the issue. Even ACT has been involved. After a good deal of troubleshooting the issue came back to being a problem with Emsisoft Enterprise. If I disable Emsisoft components ACT works and launches no issue. This only happens on t
  5. Hi my cloud console is setup the way I like but I'm having an issue where I don't get a message if something is sent to quarantine. I don't want the customer to see it but I need to see it. What adjustment do I need to make?
  6. Hi. I keep trying to play Star Wars Squadrons. The game crashes. This is from the error log. Faulting application name: starwarssquadrons.exe, version:, time stamp: 0x5f6ab553 Faulting module name: a2hooks64.dll, version: 2019.2.0.1903, time stamp: 0x5c73ce46 Exception code: 0xc0000005 Fault offset: 0x0000000000003d15 Faulting process id: 0x4144 I also notice when I shut down protection I noticed it is still running services in the background. Why does this product constantly flag games? This isn't the first time I've had this issue with a game or app. It constan
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