Have an issue. I submitted a ticket but would like to put this up to see if I can get a faster response.
I have customer who runs ACT Pro Version 22 on their laptop and desktop. Recently ACT on the desktop started having issues with launching. I checked AV though and there was nothing in logs and quarantine. I spent a considerable amount of time troubleshooting the issue. Even ACT has been involved. After a good deal of troubleshooting the issue came back to being a problem with Emsisoft Enterprise. If I disable Emsisoft components ACT works and launches no issue. This only happens on the desktop. The laptop still allows ACT to open with no issues.
This is the error from logs when ACT tries to launch.
Faulting application name: Act!.exe, version: 188.8.131.52, time stamp: 0x5db0b4b7
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1474, time stamp: 0xf0a6699c
Exception code: 0xe0434352
Fault offset: 0x001146d2
Faulting process id: 0x16fc
Faulting application start time: 0x01d7599fd467759a
Faulting application path: C:\Program Files (x86)\ACT\Act for Windows\Act!.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 25ae289c-32fc-4bbc-97ce-ccae623c9e61
Faulting package full name:
Faulting package-relative application ID:
Again. The issue goes away when I disable Emsisoft. I also added all the ACT folders they list to exclusion. Still same issue.
Looking for some guidance please.