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  1. The directories were already whitelisted. It's getting updates. I have ACT installed on a laptop. it doesn't have the issue. Is there any other place that Emsisoft keeps logs that I can look at?
  2. So at this point I've submitted two tickets and this forum post with no response. What is going on?
  3. I have a support ticket that hasn't been acknowledged and a forum topic that has no follow up. Is this company still open?
  4. Have an issue. I submitted a ticket but would like to put this up to see if I can get a faster response. I have customer who runs ACT Pro Version 22 on their laptop and desktop. Recently ACT on the desktop started having issues with launching. I checked AV though and there was nothing in logs and quarantine. I spent a considerable amount of time troubleshooting the issue. Even ACT has been involved. After a good deal of troubleshooting the issue came back to being a problem with Emsisoft Enterprise. If I disable Emsisoft components ACT works and launches no issue. This only happens on the desktop. The laptop still allows ACT to open with no issues. This is the error from logs when ACT tries to launch. Faulting application name: Act!.exe, version:, time stamp: 0x5db0b4b7 Faulting module name: KERNELBASE.dll, version: 10.0.18362.1474, time stamp: 0xf0a6699c Exception code: 0xe0434352 Fault offset: 0x001146d2 Faulting process id: 0x16fc Faulting application start time: 0x01d7599fd467759a Faulting application path: C:\Program Files (x86)\ACT\Act for Windows\Act!.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 25ae289c-32fc-4bbc-97ce-ccae623c9e61 Faulting package full name: Faulting package-relative application ID: Again. The issue goes away when I disable Emsisoft. I also added all the ACT folders they list to exclusion. Still same issue. Looking for some guidance please.
  5. Hi my cloud console is setup the way I like but I'm having an issue where I don't get a message if something is sent to quarantine. I don't want the customer to see it but I need to see it. What adjustment do I need to make?
  6. Hi. I keep trying to play Star Wars Squadrons. The game crashes. This is from the error log. Faulting application name: starwarssquadrons.exe, version:, time stamp: 0x5f6ab553 Faulting module name: a2hooks64.dll, version: 2019.2.0.1903, time stamp: 0x5c73ce46 Exception code: 0xc0000005 Fault offset: 0x0000000000003d15 Faulting process id: 0x4144 I also notice when I shut down protection I noticed it is still running services in the background. Why does this product constantly flag games? This isn't the first time I've had this issue with a game or app. It constantly flags false positive items that it shouldn't.
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