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About fotyc

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  1. I clicked the report button at first but I think it did not transmit, and then the windows piled on top of one another so that clicking on report didn't do anything further.
  2. I have an automatic scan run three times a week, and recently I've found that if I don't ever come back to the computer in the evening, and it sleeps overnight, in the morning when I wake it up Emsisoft goes into an error loop that eventually renders the computer unresponsive and requires a hard restart. The screen that shows I have no threats found is displayed, and then it starts throwing error after error dialog until I have half a dozen or more open, all different errors. The one I happened to catch sight of this morning, but not the last one, was 007878EA in a2service.exe - Googling
  3. I have tried twice now to re-install Antimalware on Win10 (I uninstalled it prior to executing the upgrade because things often go wrong when you have security software running during an OS upgrade...) - my antivirus reinstalled fine but I can't get this to install. I ran install, after downloading definitions it hung up; restarted computer and it tried to start the a2service but got a fatal error. I uninstalled, restarted, and tried again - it hung up at the same place although this time the security wizard was showing in the task manager (but using no CPU or disk, just hanging in memory).
  4. I will try that if I run into trouble again but I was hoping not to have to do that because I could only exclude the entire Chrome directory not just the executable itself... I found another place to delete Chrome's entry, it was in the 'Firewall' section under Rules, it seemed somehow to keep Chrome tied to an older version number, and Chrome updates like every other day so deleting that seemed to open it up.
  5. I have been having an ongoing problem with Google Chrome and OA lately. OA blocks Chrome from getting to the network router and thus to the internet. The other day I deleted the entry for Chrome (Allowed and Trusted) from the list of programs and then opened Chrome, and OA asked me if it should be allowed - I said yes, and it fixed the problem. Today it's blocked again, but now it's not even in my list of programs to delete. History says a user decision blocked it because a trusted program had changed, but even if my daughter accidentally blocked it (which I don't think she would have done
  6. Thanks, I would never have known what port to check! This solved my problem! Thanks, I'm so glad I googled and found your answer!
  7. I have done what was suggested in this thread to solve the problem, but it has not solved the problem for me! I did send a support request email, but I'm also posting here just in case it takes some time for that to be seen. This has gone on for three days. I had to do a system restore back to the point where the new version was installed to fix a driver glitch, and now I can't get the installation to update. I am running Avast antivirus and Online Armor firewall, and both have the Emsisoft directory tree excluded from protection, so it's not that. I see no denials of access in the firewa
  8. Hi, I got a new PC this summer and of course installed OA right away... at the time I did the install (June 21), I downloaded a new OA file and installed it, it was I am now up to date with My old PC was XP and my new one is Win 8 and it's 64 bit. How can I tell if I'm still running a 32 bit version of the software so I can upgrade? I got the Win 8.1 upgrade over the weekend and now the machine is very slow at rendering internet pages (Firefox) and in my Task Manager it says Online Armor Component (32 bit) is using 26% of the CPU when the system is at rest. Would
  9. Resurrecting this topic because I am also having problems with oasrv. When I start my computer from off, before I even enter my Windows password something starts to run and eat the CPU, such that it takes forever to bring up the desktop. When my utility opens I can see that my 2ghz CPU is running at 396mhz and that the load is 100%, totally slammed. The process that seems to be using the most resources (60% or above) is oasrv.exe. I shut down OA and this process did not stop. Why would this service not only start before Windows starts, but hammer the CPU like that? When I restart the com
  10. Why does the automatic update start to fail whenever there's a version update? This is the second time I have had this happen to me and had to download and reinstall.
  11. Yes, the new version does updates successfully. Not sure what happened there but I am back in business now. Thanks!
  12. I didn't know about everyone's replies till now, not sure why my notifications didn't come... but I will try the update and see if it fixes the problem, thanks.
  13. I did not know this until I happened to be sitting at the computer when OA tried to do its automatic update - it opened a little balloon over the system tray saying "automatic update failed". When I tried to initiate an update and it also failed. The log is saying "http/1.1 500 internal server error." It showed this error today 10/30, and also 10/29, 10/28. I think I had the computer off on 10/27 when it would have done the update. On 10/26 and 10/25, the error was: "socket error # 10054, Connection reset by peer." On 10/25, it also tried two hours before it got the socket error, and t
  14. There are three Dell laptops in our house, each running Windows XP Pro with all the updates (SP3), AVG free version 9 (version 2011 was not very compatible with anything), and the current version of OA Free. We are using Firefox 3.6.20 (latest update) and a few add-ons like AdBlock Plus but nothing very complex. Two of the laptops have only one user account on them. The other has two, both in the Administrator group. I have been working on them for days due to problems with videos on the site americastestkitchen.com. One of the laptops plays videos there fine. One of them did not, until
  15. Yes, thanks, I did that awhile ago to keep OA and AVG from tying each other in knots!
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