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Thank goodness One more question 1)Any idea why I could not run EEK ?
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https://www.virustotal.com/gui/file/49aa06eaffe431f05687109fee25f66781abbe1108f3f8ca78c79bdec8753420?nocache=1 I didn’t mean to disrespect him but these days hackers got smarter
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Do you had any chance to check my logs ? Do you think there's anything suspicious ? Can I upload the "safe" installer to have it checked? I've been asked by "Emsisoft Customer Support" (Claude Bader) ,via email, permission to log into my Workspace . Can i trust him ? Is it necessary ?
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Thanks for your time
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I've already an open ticket (#5684720) but they're kind of slow/busy so if you can help . I tried installing a disc authoring (Imgburn) sw that I used on Windows 7. To my regret I did not work correctly so I ended uninstalling. I was advised to verify the checksum and guess my installer (downloaded back in 2015) was very different from the one currently available (https://www.imgburn.com/index.php?act=download) Did a malware scan on my old installer finding a pup while the new one looked clean Checked my EIS setting and I realized I had excluded that file from "on demand scan" (guess I thought I could install it avoiding the pup) A few minutes later I did a custom scan on the os drive finding nothing to worry (see scan_220525-191128.txt) Just finished a custom scan on every storage drive and guess that old installer is indeed infected (see scan_220526-171819) I tried following the instruction shown by ShadowPeterDude but i could not run EEK I temporarely disabled my EIS protection and tried running from a different directory but no luck (see Immagine 2022-05-27 024314.png) Had better luck with Farbar scan_220525-191128.txt scan_220526-171819.txt Addition.txt FRST.txt
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Case closed😃 Thx for your help
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Guess the addition one is fine too .... Thx
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Here's the log Addition.txt FRST.txt
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Thanks for the advice...I'll update later this week
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To run Farbar on w10 I have temporily switch off a smartcreen setting right?
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I took away 2 hard drives (where he stored docs etc...) he also had on that pc and ran a "deep" scansion from mine I detected and removed several adwares (the "idiot" back then had the habit of saving web pages with all the related javascript trash) from those 2 hdd Just to be sure I also purged those drives from all similiar junk (*js) and now I'm going to run farbar on them scan_220417-211651.txt scan_220418-001615.txt
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Good to know ...it's from a relative's pc that had trobules with Avira albeit on a different drive and os (w7). Might upload some logs from that drive
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Not sure this w10 pc is clean . Can you help me Thx Addition.txt FRST.txt scan_220416-191057.txt
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"A Major Problem - EIS Can't Connect to Service"
ratman replied to HoggyDog's topic in Other Emsisoft products
Same problem as HonnyDog. Sent a a ticket to support -
Thanks for your help