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blue.lake last won the day on October 6 2012

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About blue.lake

  • Birthday 04/17/1957

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    Minnesota, USA
  1. Purchased and have been using EMS for a month or so. Just in the last few days the program says I have a login error and asks asks me repeatedly to sign in via my google account. I do so. It says I am all set. I press the 'get started' button and it takes me back to the screen where it asks me to sign in to my google account again. It is stuck in that loop for a few trys and then the icon that had appeared in my notification bar disappears and the problem goes away. The following day it does the same thing-- login error. I thought maybe if I uninstalled the program and then reinstalled the error would disappear an things would go back to normal. I went to uninstall it and it says I have to deactivate it first to uninstall. I went to the application list and the deactivate button is greyed out. Now I can't even get the program off my phone. I apologize for not reading the 'before you post' instructions before I opened this form but I assume you want this info. I have a Samsung Galaxy 4 from Verizon Wireless and am running version 1.0.8 of the Emsisoft Mobile product. I need it to function properly or I need to know how to uninstall it. The product is so new doing a search of the Internet to find these answers produces no usable results. Any assistance would be very much appreciated.
  2. Maybe this is too soon to ask this question being as the program just came out but I am setting up Emsisoft Mobile Security, version 1.06 on my Samsung Galaxy S4 running Android 4.3. When I open the anti-theft and/ or web security screen it refers to setting up and using these functions through the website https://my.emsisoft.com/en_us. I try and go to that site both via the phone itself or my desktop web browser and all I get is a blank page. Is the site set-up and functional yet or am I doing something wrong in my set-up? So far I am very impressed with the product and have disabled the security software that came with the phone to use your mobile product. I use Online Armor and Emsisoft Anti-Malware for PC already and am impressed with how easy the products are to use, how little resources they take and the quick updates to keep the product 100% functional. Thank you in advance for any assistance you can give me.
  3. When I first bought this product one of the two things that annoyed me and still does with the latest V7 is that when my scheduled scan starts each morning the scan windows pops up right on top of whatever I am doing. Why can't we just get a small pop-up in the notification area that says "Running Scheduled Scan" or some such thing? Why does it have to pop-up over the window I am in the middle of working on? Very annoying. The other issue-- and I see it posted in a few places besides my own is the fact we can not just right click on a safe quarantined item and select something like "Move to white-list"? It takes two or three steps now to get a file white-listed making it much more difficult than it needs to be. I can't believe your beta testers missed that one. I'd love to see these simple changes made to the next version's GUI. Thanks!
  4. I apologize for not getting back to you earlier. No, it is not showing any problems during the scan. I have since re-installed my OS and all programs including Anti-Malware since my earlier post and set the scans as silent. It is a scheduled scan for 10am each morning. Right at 10am the Emsisoft Anti-Malware scanning UI pops-up and I get to witness the scan in process. I can minimize it of course but the fact I have silent scan checked should prevent this from happening I assumed.
  5. Despite scans being set to silent mode, every time my scheduled scan begins Anti-Malware pops up in my face on my screen and has to be minimized to get it out of the way. I thought putting it in silent mode disabled that behavior. It is very annoying, especially when working on something important and if the silent mode isn't designed to provide that option some other check box should be to keep the scan box minimized or completely invisible. Does anyone else have this complaint about this behavior?
  6. I installed version beta two weeks ago and haven't had an issue since. I'm still hesitant to say it resolved the problem because past betas seemed to have done the same but then OA went back to the behavior after a couple weeks. So far so good on this beta.
  7. This must have to do with more than the just the GUI. Every time I try and get debug files to send when I reproduce the problem (which is easy-- every time I click on the 'History' tab) -- they all show 0 bytes in size. The oamain debug file has a recent time (within a few minutes), but the rest are not only empty but show no activity in days despite thew fact I have tried several times.
  8. I am still having the issue-- way back to the first release of version 5. I am going to paste a link to my support ticket below-- I assume Andrey, that you can sign in from your end and have a look. https://cc.emsisoft.com/en/support/ticket.aspx?id=107982
  9. Further update. I have checked my settings in Chrome, saw that in another post as well and it did not help. I finally uninstalled and re-installed OA AGAIN and left pretty much all the settings on default. My problem has disappeared. I saved the default settings, naming them as such and am now going to start setting everything the way I had it before and preferred it. If the problem resurfaces I am going to TRY and backtrack and find out which setting may have caused the issue. If I can make that happen I will report back. This version 5 of OA has been a real pain. I have re-installed four or five times to solve these type of issues-- also it forgets settings I have made on particular software and shoots me a pop-up on the same items over and over again. The only way to stop them is to put them on the ignore list or use a program like PTFB to automatically close the pop-up the instant it comes up. THAT kind of defeats the purpose of having a firewall. I am also using Vipre -- not the firewall included version-- and it has no effect on OA. Vipre is still running after the reinstall and OA has no issues with it. It has got to be something in the settings that would have changed between version 4 and version 5 of OA. I forgot to mention that on my machine anyway it was also effecting Internet Explorer 9 as well-- not just a Chrome issue. Thank you to everyone for their input and assistance.
  10. Just to update this issue... there has been no change. I see this same probelm popping up under various postings all over the forum. IE 9, Chrome and Opera all slow to a crawl when OA 5 is installed. I uninstalled and rebooted twice and reinstalled. I ran the wizard, started with all new settings and have the same problem. Related to this in Outlook 2007 if an email has to download pictures, advertising graphics etc I get the same freeze and an eventual popup from Outlook saying, "Waiting for server" that stays until I stop the download. OA 5 is blocking it seems all browsers, maybe port 80? It easy very easy to solve the issue. I just turn off OA and everything returns to normal. Until this issue gets resolved somewhere in the forum or via support I am going to have to uninstall OA from my three systems and wait it out. I simple won't exclude my browsers from OA, it defeats the entire reason to have a firewall being most malware etc comes in through the browser.
  11. I upgraded my last two machines to OA 5 a couple weeks ago and both had the same problem. My main PC had no such issues and run the same basic software. I ended up doing what you are not really supposed to do-- I did a backup of my own settings and imported them into the two new machines and then had to go in and edit many of the settings to get OA to work properly with those systems.
  12. I can chime in on this problem a bit. I actually came to the forum today looking for a solution to this very same issue. Since upgrading to version 5 OA slows down my browser to a crawl for many web sties-- but not all. My i Google home page, You Tube, Wundergroundweather.com etc. It does it to both IE9 and Google Chrome's latest version. I can stop the behavior very easily-- shut down OA completely. Within seconds my browser works perfectly-- don't even have to reboot to stop the behavior after shutting down OA. In what may or may not be related, Outlook 2007 will not download pictures etc., in an email preview for certain websites-- not all-- just certain ones. I can't seem to connect the dots as to what is causing this behavior but it is very annoying. I wish I had stuck with the last version of OA 4 until all this was resolved. Maybe next update Emsisoft can choose a bigger beta tester group. I have had issue after issue with OA 5. Cat Princess, after having some initial problems after 'upgrading' to version 5 from version 4 I did a complete uninstall, rebooted twice and reinstalled. That took care of one minor annoyance but this and others remain-- like the fact OA never shows the list of my computers on the Firewall- Rules- Computer tab. I never had these problems with version 4. I trashed all my settings, rules, everything and ran the initial setup scan again and redid all my rules but the problems remain. Very frustrating. I dislike beta testing and troubleshooting software I am paying for. Augmaniatus, my 'problem' went away for a brief period of time when I did the reinstall from scratch but came back within a very short time. I hope you are luckier than I was.
  13. Andrey, My OA updated itself a little earlier today to and the freeze issue is still there. I had deleted my video but it was easy to create so I'll do another one in the morning (it's after 1 AM here) and send it on its way to you.
  14. I was just coming back to the forum to post a short video that showed the problem in action. It would be great if you found the cause! If you meant me, I would be very interested in trying the new pre-release version to see if the issue is resolved. Thank you for your quick response.
  15. I believe there are many having this same issue. I too have never had a similar issue with OA 4 and previous, but after installing OA 5 this last week I have the freezing issue as well. It is specifically on the 'History' tab. I completely uninstalled the new version , rebooted twice like Cat Princess always suggests and then reinstalled OA 5. As I went down the tabs setting options, exceptions etc I got to the History tab and it froze there. I get the 'waiting' cursor from Win 7 and am unable to kill it. I go to the tray icon and close the program completely but the GUI stays on my screen unresponsive. I then went to task manager and all the processes for OA were still running and were still 'protecting' themselves from being shut down so I could not kill the processes. I had to reboot my system to get the GUI off my screen. I do not run Window Blinds, although I do run other Stardock programs. I'm guessing it's not related to Stardock because the other tabs in OA work fine-- it's just when I get to the History tab that everything locks up on OA. I can go on working on all programs on my system with no issues other than the OA GUI is sitting in the middle of my screen. The reinstall didn't accomplish anything. I have other minor bugs that are annoying but I can work around them. This issue is annoying 'bigtime'. One final observation. The GUI does not become 'responsive' again no matter how long I wait.
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