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Koosharem

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About Koosharem

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    Northern Utah, USA
  1. Magpie501, You (or DT500) may have already solved your updating problem by this time but, I thought I'd "share" any way! 'Turns out it was a case of me "crying wolf" -- I didn't do enough checking of other installed software before coming to the forum! I stumbled onto the "fix" just today. I'm running the program WinPatrol Privacy (recently changed the name to WinPatrol Firewall). I failed to notice it was blocking the EIS program "a2service.exe" -- had it listed right there in the "Blocked Programs" Tab! All I did was change it to "Allow Program"! Now, I'm not really sure I woul
  2. GT500, 'Seems like I'm having the same problem as MagPie501!! I installed the newest version of EIS (V2017.x) yesterday. As prompted by the install instructions, I immediately attempted to "check for updates" and got a pop-up saying "cannot connect to the update server" and, to "check my internet connection". The internet link is good - I used it to download the installer!! I got the same result this morning. (I also run Malwarebytes Pro (v3.0.6) -- it updates signatures every 30min -- no problem with my internet connection there!) This problem with EIS has occurred several
  3. Thomas, Thank you for your response to my last post regarding the SIM Card Alert. Yes, I am using the Google Fi "phone and wireless service" for my Nexus 6P cell phone. (My wife's Samsung S7 uses a different cell phone service.) As I mentioned previously, this false alert does not occur very often (only 3 times since last March). So, it is not a serious problem for me. And, thank you for looking into the possible causes -- I didn't know this false alert was so unusual! (Yes, I will let you know if it persists.) Also, on the other topic concerning getting EMS operational
  4. Thomas, I waited awhile to reply to your last post, just to see if the "Changed Sim Card" Alert would happen again -- and it DID!! First thing this morning. I had left the device (a Google Nexus 6P) on my desk overnight (fully charged/in standby mode -- still connected to the AC charger -- that is, no rough handling or dropping/jarring the device all night). My wife (who's phone gets the call regarding a "Changed SIM Card" and, had gotten up just before me) told me she had just received "the call" !! The Nexus only has one SIM card. The device was shipped to me (by Google) with
  5. Thomas, Sorry for the delay in getting back. I believe we have made "great progress" on this issue! I had my wife sent a test "LOCATE" command from our neighbor's phone to mine and everything worked!! After sending the command, she received the proper SMS response giving her a "time stamp", the URL link for Google Maps and, a set of Lat and Long coordinates for the location of my phone. Also, she sent the "SCREAM" command to my phone and, that worked as well. I believe what happened before was I misunderstood the meaning of the two positions of the On/OFF slider-switch for
  6. Thomas, Thank you for your response. I went to Anti-Theft > SMS CONTROL, disabled the functionality and, re-activated it (as indicated by the solid blue "slider button"). Also, I verified that I am using the correct syntax for these two commands. Next, I logged into my account at the EMS online portal, selected my mobile device and, clicked on "Anti-Theft" at the upper right. Then, I chose the gray button next to the blue "LOCATE" button. This opened a new dialog box. I entered a short "test message", clicked on the "Play Alarm" box, and then clicked "SEND". My phone did t
  7. Thomas, Thank you and JeremyNicoll for your replies to my questions. I've been away from home the last two weeks but, I'm still puzzled with the responses I get using the two commands "LOCATE" and "SCREAM". I used a neighbor's iPhone to send these two commands to my phone (a Google Nexus 6P Android). In this case, I used my phone's number for "To" and, "BD-xxxx LOCATE/SCREAM" for the two (individual) SMSs ("xxxx" being my personal PIN). Each SMS was received by my phone (as individual SMS text messages e.g., "BD-xxxx LOCATE & SCREAM"). However, my phone did NOT "Sc
  8. Thomas, Thanks for your reply. Yes, and sorry for being so dense on this!! Your instruction makes sense. It also caused me to realize I couldn't use my wife's NON Smartphone to test the commands! I'll have to get a friend (with a smartphone) to do that (but, just for the LOCATE & SCREAM commands). Is my thinking correct that it would NOT be wise "test" the other commands (LOCK, WIPE, CALLME) but, use them only in the event my phone is really lost or stolen? (Especially regarding the WIPE command! )
  9. Just installed Emsisoft Mobile Security 3.0.1 (Trial) and, I'm having trouble getting the Anti-Theft SMS Commands to work. Take "LOCATE" for example. The instruction is: "Send this command ("BD-xxxx LOCATE") from any phone to get the response illustrated below" . I understand the "xxxx" is my PIN but, what do I use for the SMS address/phone number ? What am I missing here??
  10. GT500, Thanks for the prompt reply. And, YES, after copying the EEK to a folder on my HD I was able to launch the program and go to the User Interface. There it showed the software was up-to-date and, I was was able to setup and run a Custom Scan. Some where in there, I also saw it update some signatures. So, in all aspects, by launching EEK from the HD, it seems to work fine. I'm a bit disappointed at losing the "isolation" (from the PC) provided by the USB flash drive but, "so be it". As an after-thought, I noticed in the Update Log (when I got to view it after the HD-launch to
  11. I also just downloaded and installed EEK (v11.0.0.6082) on a flash drive. Upon launching it the first time, I was promped to check for updates and, they too were downloaded and installed. Next, I ran Custom scan that seemed to complete successfully. About that time I got an "error" pop-up from Windows saying: "a device driver was not found/not installed successfully/device unplugged". Buy this time the user interface for EEK had "closed" so, I couldn't check the log to see if anything had been found during the scan. I attempted to re-launch EEK but it would no launch a second time!! I
  12. Hello Christian, Again, I applogize for the long delay in responding -- I've been away from home again! I now have no issues regarding getting EIS installed on and running from the D:\Program Files\ path. All is well!! I may have confused things by bringing up the topic of "64bit programs" vs "32bit programs" as it relates to the Windows 7 practice of segregating them on different paths for a given drive: "Program Files\" for 64bit software and, "Program Files x86\" for 32bit software. Your first response to this post suggested I try using the "Program Files x86" path (i.e.
  13. Hello Christian, Thank you for your prompt reply! I appologize for my delay in responding -- I was away on business for the rest of last week after sending my post. In the meantime, I had an opportunity to carefully review my "failed" installation process that resulted in not getting EIS installed on the D-drive -- I failed to place quotation marks (" ") around the target-drive parameters as follows: /DIR="D:\Program Files\Emsisoft Internet Security" ! I have just finished uninstalling EIS (from C-drive) and re-installing it on the D-drive using the parameter-string as above
  14. I'm running Win 7 Pro/64bit and SP1. I just finished "converting" from EAM + OA Premium to EIS. I use a 256GB SSD as the "C-drive" for the OS (primarily) and, a 2TB HD as the "D-drive" for application programs and data. I have found some program installers do not allow the user to select the "target" drive for installation. EAM was one of these! I got help from the EAM Forum that told me how to use the Windows Command-Prompt function (with appropriate parameters) to direct the installation to a desired drive and folder/subfolder. I attempted this same approach with EIS but was greatl
  15. I recently installed OA Premiun (V7.0.0.1866) on a new (i.e, replacement) computer running Windows 7 PRO SP1 64bit. The installation "Wizard" reported it was sucessful. I "ticked" the "Re-start your computer now" box and clicked "Finish". Windows closed and re-started. An OA "Welcome" window opened, I entered my license key and clicked "next". Then a strange thing happened. I got this ERROR notice: "Check your internet connection or contact Support. Socket error #11001. Host not found." Sure enough, I no longer had an internet connection. OA was listed in All Programs, but w
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