Jump to content

Search the Community

Showing results for 'STUCK'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Malware Research Center
    • Help, my files are encrypted!
    • Help, my PC is infected!
    • Malware and Computer Security
    • Malware submissions
  • Company & Products
    • Customer Support
    • Beta Community
    • False positives
    • Emsisoft News
  • Other Languages
    • German Support - Deutscher Support
  • Private Zone

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


AIM


MSN


Website URL


ICQ


Yahoo


Jabber


Skype


Location


Interests

  1. I pulled my computer from sleep and now Emison protection service (a2AntiMalware) is stuck at 80-97% CPU useage locking up the entire computer. I tried to restart the program but can't and now the process is just running while it shouldn't anymore. Restarting the computer doesn't help, I've turned off auto-startup the process is always there. I can't start up the home program anymore either, nothing happens until a message pops up that the service could not be contacted. I'm forced to type this on my phone as my computer is completely locked up outside of a task manager and desktop.
  2. I got infected my .moqs and my id is offline..but now my problem is that the decryptor us just stuck on the starting... Phase and does not even try to decrypt my files...i cannot even check to see if the new keys have ben found now..what is the problem here?can anyone help? please
  3. After Research About That Ransomware I Installed Emsisoft Decryptor Tool For Decryption of My Files. My Personal ID Is End With t1 In the Note That the Criminal Send me. but The problem Is Decryptor Tool Stuck On Starting and Can't Decrypt My Files I am Waiting For Long Time But it Still Stuck On Starting Please help me !­čÖĆ
  4. this new ransomware (.moia) attacked my friends pc after me, i ran emisoft decryptor tool for getting information about ransomware that its an online id or offline. but the tool stuck on staring. it only says starting not showing the results. help
  5. Scanning is still stuck at 16%. No progress. All setting: DEFAULT: Disk C System SSD: 10-02-20 21:52:02 Skanowanie g┼é├│wnego rekordu rozruchowego... 10-02-20 21:52:02 Skanowanie folderu systemowego 'CSIDL_DRIVERS'... Wersja systemu: Windows 7x64 Service Pack 1 Ustawienia skanera: Typ skanu: U┼╝ytkownika Obiekty: Rootkity, Pami─Ö─ç, ┼Ülady, C:\, D:\ Wykrywanie PNP: W┼é─ůczone Skanowanie plik├│w skompresowanych: Wy┼é─ůczone Skanuj archiwa poczty: Wy┼é─ůczone Skanowanie ADS: W┼é─ůczone Filtr rozszerze┼ä plik├│w: Wy┼é─ůczone Bezpo┼Ťredni dost─Öp do dysku: Wy┼é─ůczone Skanowanie uruchomiono: 10-02-20 21:52:02 Przeskanowano: 5 Wykryto: 0
  6. Hello all, This is my Plight..... We have identified "STOP (Djvu)". This ransomware may be decryptable under certain circumstances. Please refer to the appropriate guide for more information. Identified by: ransomnote_filename: _readme.txt ransomnote_email: [email protected] sample_extension: .pcqq sample_bytes: [0x58CE52 - 0x58CE78] 0x7B33364136393842392D443637432D344530372D424538322D3045433542313442344446357D Click here for more information about STOP (Djvu). Case number: 88a66ac9415331e324637214995c050f559c0dd81621249821 I have the pcqq extension. My personal ID is 3pNdLH1399769YerBBKCxHURRAqLhaXsGw3Fbkt1 and the readme.txt id is 0296Sirj3pNdLH1399769YerBBKCxHURRAqLhaXsGw3Fbkt1 . Both appear to be offline id. I ran the emsisoft decryptor but its stuck at starting. I can see the encrypted files and they are present in the scanning folders. yet the software is stuck at start. Anything I am missing or any help. Thank you so much
  7. @maki - I'm a /user/ not an Emsisoft support person. Is your comment about EEK not having logs in response to my question about eventlogs? Eventlogs are part of Windows. If EEK is crashing because of unhandled exceptions there should be eventlog records describing that. You need to look for those. You say you're using Windows 7, so see: https://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html Please explain EXACTLY what you mean by: "There is an identical problem in the IT service." What is "the IT service"? You say: "Seeing that users are having a lot of "stuck" problems, this disqualifies a tool ..." THIS IS NOT THE CASE. In English, people say "things are stuck" for all sorts of reasons. When you searched for the word "stuck" and got lots of hits it DOES NOT prove that Emsisoft products often get stuck. For example, hits in the "my files are encrypted" subforum HAVE NOTHING TO DO WITH EAM or EEK. When you say: "Everything was tested so it is closed to discussion." ... do you mean (just) that your systems repeatedly have this problem? If so, hopefully Emsisoft can work with you to find out why. What do you think is significant about these three lines: 15:52:57.560 16980 DoImp: 1; LastError = 87(Parametr jest niepoprawny) 15:52:57.560 16980 <- DoImpersonated(0)= 0; p:0; t:0 15:52:57.560 16980 Warning: GetProcessUserFullName: DoImpersonated call failed, using direct call
  8. If the decryptor gets stuck on startup, then it needs to be helped to find the encrypted files faster. This is not a universal method, but it can be useful when decrypting files. As I understand it, you might have a non-English language username. If so, rename the username to the English word User. After that, the PC needs to be restarted. The path to the test folder with files should be like this. C:\Users\User\Desktop\Test Put some encrypted files in this 'Test' folder. In the window for selecting decryptor drives, remove local drives C, D, E ... - select each one and click the "Remove objects" button Use the "Add folder" button to add only a folder with several files for test decryption. C:\Users\User\Desktop\Test After that press the "Decrypt" button... --- If it does not work, then create a 'Test' folder at the root of the system drive 'C'. C:\Test Put some encrypted files in this 'Test' folder. Use the "Add folder" button to add only a 'Test' folder with several files for test decryption. After that press the "Decrypt" button...
  9. Hello, everyone must be know why I'm writing this. So, all my important files are encrypted with .agho extensions. I'm using local drive and also mapped network drive which both are infected. I immediately delete my network drive from server cuz I'm afraid it will affects other shared folders. Now I'm stuck with my own files being encrypted and I'm really hopeless. I hope to find solutions here. Any things I should do? And also, I do backup once a week to other server but unfortunately, the files I created by the last 6 days was the most important project by end of November and I dont have its backup. My offline ID is : ko5OlWVEcCbN2PFimi9sRYf7KxlaFMeZeUSB6Jt1 please someone enlighten me
  10. Hello, everyone must be know why I'm writing this. So, all my important files are encrypted with .agho extensions. I'm using local drive and also mapped network drive which both are infected.I immediately delete my network drive from server cuz I'm afraid it will affects other shared folders. Now I'm stuck with my own files being encrypted and I'm really hopeless. I hope to find solutions here. Any things I should do?And also, I do backup once a week to other server but unfortunately, the files I created by the last 6 days was the most important project by end of November and I dont have its backup.My offline ID is : ko5OlWVEcCbN2PFimi9sRYf7KxlaFMeZeUSB6Jt1 please someone enlighten me
  11. I use Emsisoft Anti-Malware Home. Have done so for a very long time without any issues. Recently any programs I try to install on my computer Emsisoft will quarantine the program (.exe folder), so I go in the Quarantine section and click the Restore button and i was able to carry on with installation. However this last week I started getting a windowed message Restricted Access..see image Now I have never sat this password up and I do not know what the password is. I am also getting this Restricted Access message even if I try to do anything with my Emsisoft such as adjusting settings and so forth. Basically I am stuck in limbo. I have been in touch with the Support team and they also seem to be lost as to why this is happening. I am at the end of my tatter with this thing, just recently I have spent a good deal of money purchasing a program that I cannot install because Emsisoft hijacks the installation categorizing it as malware and puts it in quarantine from which I cannot take it out because of this Restriction Access that I have no password for. Please HELP..somebody
  12. Hi, My files were effected by .copa files and encryption is offline. Is there any way to decrypt the file?. I have tried EMSISOFT djvu decryptor, but the log in the software stuck at "Starting...", Not proceeding further. Any help would be greatly appreciated. Thanks, Ajsal
  13. That means the decrypter is still searching for encrypted files. Try selecting just one file, and see if it finds it without getting stuck like that. If it still gets stuck, then something else (such as an Anti-Virus software) may be interfering with the decrypter.
  14. That usually means that the decrypter is still searching for encrypted files. It may take some time if there are a lot of files for it to search for. It may also appear to get "stuck" on this step if another program (such as Anti-Virus software) is interfering with it, so please make sure it is excluded in any security/Anti-Virus software you have installed.
  15. I am looking for an old version of EEK 12 because new versions never work for me. I have tested on many different computers and there is always Scan: 16% I installed new EEK and always the same problem. I asked tech support for my ASUS PC and it actually doesn't work and nothing else they can help. EEK does not work and ASUS recommended me, for example, Malwarebyes, which always works. But how do I want to use EEK. SSD 120 GB Windows 7 64-bit How to Run EEK? Which EXE should I run? Installation Path: E:\EEK\bin64\a2emergencykit.exe E:\EEK\bin32\a2emergencykit.exe E:\EEK\Start Emergency Kit Scanner.exe Is there a LOG to check what object is stopping (stuck) all the time? Hundreds of users report similar problems: https://support.emsisoft.com/search/?q=STUCK&quick=1
  16. Seen this a couple of times now. When performing a malware scan on a new Emsisoft install the scan gets stuck with xinputhid.sys - after about 10 minutes I normally just stop the scan and move on. Anyone else seen this or any way to work around it ( other than excluding that file before I do the first scan ? ) This is on Windows 10 Pro with Emsisoft 2018.1.1.8439. Thanks, Nige
  17. EEK doesn't have any logs, so there is no information about the scanned item! Which is a huge drawback. All old EEK versions work, only new EEK versions don't work. Please link to version e.g. 2018 There is an identical problem in the IT service. Seeing that users are having a lot of "stuck" problems, this disqualifies a tool that will NEVER stuck. The tool does not work on the IT Service The tool doesn't work for me. The tool did not work for 2 colleagues. Everything was tested so it is closed to discussion. So the problem is this tool on Windows 7 computers
  18. No they don't. Those hits on the word "stuck" are on questions right across the whole forum - eg some are in the "my files are encrypted" subforum (eg when people say they're stuck becaue their files are inacessible), some in the Beta forum, most in the EAM forum, some in others...
  19. Update stuck at Initializing. I have bought a 3 year subscription in 2016. It has been working perfectly but now it has been 2 days and I am not able to update my Emsisoft Anti-Malware. Please see screenshot here: https://i.imgur.com/sB2TfFC.png Can the support staff here at Emsisoft please help me that how can I get my update to work again. I am also sharing the contents of the logfile so that maybe someone can troubleshoot this. Thanks. LOG FILE CONTENTS General Information: Version 2017.10.1.8165 Update started: 11/14/2017 10:40:16 PM Update ended: 11/14/2017 11:05:40 PM Time elapsed: 0:25:24 Update successful Detailed Information: 543 modules, 588652418 bytes a2cmd.exe (5300136 bytes) - not updated a2framework.dll (7250848 bytes) - not updated a2guard.exe (8849832 bytes) - not updated a2hosts.dat (1567188 bytes) - not updated a2service.exe (9173552 bytes) - not updated a2start.exe (12778864 bytes) - not updated a2trust.dat (294167 bytes) - not updated a2update.dll (7136016 bytes) - not updated a2wizard.exe (7980720 bytes) - not updated a2wl.dat (782384 bytes) - not updated CommService.exe (0 bytes) - not updated a2cmd.exe (5300136 bytes) - not updated a2framework.dll (7250848 bytes) - not updated a2guard.exe (8849832 bytes) - not updated a2hosts.dat (1567188 bytes) - not updated a2service.exe (9173552 bytes) - not updated a2start.exe (12778864 bytes) - not updated a2trust.dat (294167 bytes) - not updated a2update.dll (7136016 bytes) - not updated a2wizard.exe (7980720 bytes) - not updated a2wl.dat (782384 bytes) - not updated CommService.exe (7513640 bytes) - not updated EmDmp.exe (9656040 bytes) - not updated EmsiClean.exe (4693360 bytes) - not updated InstallerHelper.dll (5213888 bytes) - not updated Languages\fr-fr.lng (728598 bytes) - not updated Languages\it-it.lng (587498 bytes) - not updated Languages\nl-nl.lng (602744 bytes) - not updated Languages\ru-ru.lng (530202 bytes) - not updated logging.dll (3639784 bytes) - not updated resource.dll (7953280 bytes) - not updated Signatures\20171108.sig (0 bytes) - not updated a2cmd.exe (5300136 bytes) - not updated a2framework.dll (7250848 bytes) - not updated a2guard.exe (8849832 bytes) - not updated a2hosts.dat (1567710 bytes) - not updated a2service.exe (9173552 bytes) - not updated a2start.exe (12778864 bytes) - not updated a2trust.dat (294167 bytes) - not updated a2update.dll (7136016 bytes) - not updated a2wizard.exe (7980720 bytes) - not updated a2wl.dat (782384 bytes) - not updated I have seen in the forums to turn off Use SSL encryption for all server communication but in my setting under privacy there is no option to turn off SSL encryption. Here see the screenshot for privacy https://i.imgur.com/HMBQBE3.jpg
  20. installed console on windows 7 pc, still stuck initializing cant get past this . please advise. opened firewall ports to correct settings. stuck
  21. @BlizzardCSEU_EN Wow login servers are down? I get a queue in which I'm stuck on 290 with no progress and no estimate.

  22. Dear Help team, My Emsisoft "Internet Security" program is stuck in "Initializing" for the last 6 days and so has been unable to update. The program now says that the PC is partially protected. My laptop has been protected by Emsisoft for several years without trouble. It is a 2010 model - Toshiba Satellite C650D running Windows 10 Home. I have no other known problems with the laptop PC. I have shut down and restarted several times since the problem occurred but this has had no effect. I have tried stopping the update by clicking the top-right "x" in the box reading "Initializing", which then results in the program being stuck in "Cancelling" mode. I have no other security or anti virus programs on the PC except for "Trusteer Endpoint Protection" which has been running for several years without any difficulty. Some supporting data: Processor AMD Athlon(tm) II P320 dual-core processor 2.1 GHz Installed Physical Memory (RAM) 3.00 GB Available Physical Memory 720 MB Available Virtual Memory 2.37 GB System Type: 64 bit operating system, x64-based processor Would you be able to advise the next step? Thanks in advance, Mike F
  23. It will say "Starting" until it is able to find encrypted files. If it stays stuck on "Starting" then try adding it to the exclusions in your Anti-Virus software.
  24. I cannot update malware definitions. I see that malware updates are "initializing" but not completing the update (for 17 days as of today)
  25. Is there a decrypt tool found for Phobos yet ? My files are changed to <Filename>.id[9CAE836B-2275].[[email protected]].help" and its "been almost an year since all my precious data got stuck. My bad luck, around the same time last year, my 2nd hard drive back up also stopped working due to some physical damaged. I did everything wrong. 1. My laptop and data in it got corrupted 2. My 1st back up hard drive was connected with my laptop when the attack happened. So Files in 1st back up corrupted too 3. My 2nd back up hard drive is not getting detected. Possible physical damage as it got disconnected while it data was getting copied
×
×
  • Create New...