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Found 751 results

  1. Gentlemen: I recently got infected by a piece of malware that locks me out of all my cleaning tools. It won't let me install any new tools to deal the the problem. It has even gone so far as to now allow me to reinstall Windows 10. While your software did remove some of the issues others remain and when after a reboot it notified me that those files could not be moved and thus on a rescan they remain detected. Am posting a copy of your report from the scanner. An assistance you can provide would be helpful as I wish to regain access to my cleaning tools and to reinstall Windows 10 if needed. Turtle Scan.txt
  2. Hello, and thanks for Emsisoft. Whatever I have, boots everytime my system boots and affects BIOS/ UEFI, extremely difficult at least for me. I have found very little information on the web about it . Plese help, I dont think my laptop will really be free of "the problem" unless the Boot corruption is fixed. scan_170428-160439.txt FRST.txt Addition.txt
  3. Hello, first of all I do not know if this topic is going to be here ... secondly, I comment them to install their software and I detected 4 threats that I proceeded to remove, asked me to restart and I can not open many of the programs , Error 0xc0000005. I can not run the start menu, the task manager among other things. can you help me? Sorry, i use translate
  4. Hi Frank. 3 machines all win 7 updated fine.
  5. I am using Windows 10 in my new laptop bought less than a month ago. I try to be careful when it comes to malware. I use a bunch of anti malware software & run scans once a week. Everything seemed ok until 2 days back. 2 days back, I had a college presentation & had to plug in my friend's USB drive which had lots of viruses. I did not want to, but had to click on the shortcut virus to open her files since i was standing in front of the whole class & i had to give the presentation. It also had an autorun virus along with others. I could not unplug the USB drive until i finished with my presentation. Can someone please help me on what to do to get rid of all of them which may have infected my OS while I plugged the drive in my laptop? I have tried scanning again & again, till all the scan results were clean. But still i fear some may be left out. what should i do? ( Certain websites wont load no matter whatever i do. Does this have something to do with Malware? If i use proxy, they load. But on my own connection, certain websites never load. I dont use router. I use internet via 4G provider ) I use zemana antimalware, emergency kit scanner from emsisoft, Kaspersky Virus Removal Tool, Security Scan & TDSS Killer from kaspersky, ESET online scanner, Norton security scan, aswmbr from avast, Malwarebytes 3.0, adwcleaner & JRT from malwarebytes, superantispyware to run on-demand scans. I ran all of these again & again till all of them came up with clean results. I tried running all of these in safe mode as well, but got clean results again. ( I use avira free antivirus as my main antivirus. ) what should i do now? How can i find out if my laptop is clean or not? Someone please help me out on this. Would be highly thankful if someone could come up with a solution to ensure my laptop is 100% clean. I have attached all the three logs below. Thanks. FRST.txt Addition.txt scan_170411-155012.txt
  6. Hello, It seems we are infected by this virus. We follow your guidelines but we are unable to finish the process, we need your help Edit : We tested with decryption tools Globe 1, 2 and 3 without good results It seems our encrypted files are Globe Imposter 2.0 Maybe are we doing somehting wrong ? Thanks in advance for your support and you help is really appreciated. Julien
  7. Win 7 EAM auto updated. Stopped on 100% a bit longer than usual. Will shutdown and reboot a few times to see if any changes in EAM behaviour.
  8. I'm having my semi-annual system slowdown and Windows Explorer crashes. Emsisoft Internet Security found and quarantined "E:\Users\[path redacted for privacy]\Skyrim\LOOT_6854b5e053c96408b178bca502e159959f3d7bf6\LOOT.exe detected: Gen:Variant.Razy.146401 (B) [krnl.xmd]" a couple of days ago, but other than that there have been no reports of anything amiss, other than the symptoms mentioned, and removing it did not fix the problems. Log files attached per instructions. Thanks. scan_170312-191004.txt Addition.txt FRST.txt
  9. Dear Emsisoft experts, Recently I think my computer seems to have been infected by an lssas.exe virus. It started last Friday, when I decided to use bitdefender to do a scan, when I saw that it said my computer was not protected. My Emsisoft Emergency Kit also detected Application.AdReg(A), which I delected after detection. Afterwards, I looked at the task manager, and it says that an "lssas.exe" file is running. Is it a trojan/virus? If it is, how can I remove it? Specs: Samsung Notebook 9, Windows 10 Many thanks, Tsarcoal
  10. Hi this is the result from the reports created form running Emsisoft on my lap top it dosen't look good the laptop and only stayed online long enough to update your software Cant understand why Malwarebytes didn't pick this up Addition.txt FRST.txt scan_170324-090949.txt
  11. Something is erasing MS Publisher files from my computer. Help! The program is the 2002 version but seemed to work fine with Windows 10. Windows 10, 64 bit. Version 1607, OS Build 14393.953. Emsisoft License *********** (license number removed by moderator)
  12. Doesn't affect me much but both desktops updated with no issues
  13. Just a quick post to say that EAM 7353 seems to be running ok after I upgraded to the new creators update. I didn't do anything to EAM, I just left it running while I upgraded and there were no issues I can see. Event viewer is reset to today but is full of upgrade issues which all seem to have worked out
  14. Hello, I've been using the Emsisoft Emergency Kit for a couple of years and this is the first time I have encountered this problem. After running a Malware scan I was notified of the following suspicious files, all at the "No risk" level. BTW, the scan window (attached screenshot) only shows two filed detected, while the log (text below) shows three: Scan type: Malware Scan Objects: Rootkits, Memory, Traces, Files Detect PUPs: On Scan archives: Off ADS Scan: On File extension filter: Off Direct disk access: Off Scan start: 3/30/2017 4:26:07 PM Key: HKEY_USERS\S-1-5-21-539313758-2116612764-2897670571-1001\SOFTWARE\YAHOOPARTNERTOOLBAR detected: Application.Win32.YTool (A) [270452] Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0} detected: Application.AdGenie (A) [270454] Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0} detected: Application.Toolbar (A) [280926] Scanned 75490 Found 3 Scan end: 3/30/2017 4:33:04 PM Scan time: 0:06:57 When I try to quarantine these files, the Emsisoft software seems to run, but is not able to complete the process. I have let it run for as long as an hour, until I forced it to shut down. Why are these files so hard to remove? Is there a way do do so? Thanks in advance for any help!
  15. Greetings there. Had to sign up as soon as I saw this - I am facing exactly the same symptoms, and was searching like crazy these past few days for a cause of this. I'd never thought it could be related to Emsisoft, I thought I'd have to change my motherboard or PSU. Anyway, I am using Internet Security, and the symptoms started showing a few days ago. Emsisoft showed a software update last night, but didn't help - still having problems with shutdown: - Monitor goes off - GPU goes off (nvidia 1070) - CPU still working (presumably, water pump keeps spinning) (i7 8520k) - SSD/HDD'd still working - Fans still working When selecting restart - everything goes OK; when selecting Shutdown, either from Win10 or from log on screen - it never turns off. Thank you in advance, Predrag
  16. Should surf protection work when using Opera browser ? (opera 44) Because it doesn't for me. GT500.ORG is blocked when using SeaMonkey but not Opera (GT500.ORG is my custom test surf rule :)) Sandboxie not involved in tests. Am using Opera built in VPN
  17. Two updates to desktops. All is well
  18. I noticed browsing with Chrome several popups and screens/tabs that say my Windows doesn't work etc, inviting you to click on. (of course I don't, but it's a sign something wrong here). Run Kaspersky Internet Security at first, but no finds, but still the same problem. So I went looking further: Malwarebytes didn't find anything exept programms from IOBIT. This is my brothers old pc and he installed the programm, actually I don't use it, but I didn't remove it. And then I found your programm. The results are attached. Hope you can help me. Grtz, Fran Walter FRST.txt scan_170322-122456.txt Addition.txt
  19. Trying to move on from 7219 to 7260 via autoupdate on Win 7 ''Unable to retrieve update information from server' No debug logs available ..7 days has run out it said (I'm sure it's not working right) eam.txt
  20. Hi I'm struggling first my Instagram was hacked and now my email has been sending emails to friends without consent Ive changed the email associated with all main accounts and used command prompt to check netstat ports cant see anything obvious what else can I do ive run BT Mcafee anti virus nothing found Malwarebytes also shows no infections including root kits I'm a bit lost now, I contacted my isp and got my email back and changed password, ive raised 2 cases with Instagram who have failed to respond and it seems whoever is in my Instagram is still active I'm guessing they use a proxy ip to remain anonymous any help gratefully accepted PS just to add I went on my Home Network last night to get a list of connected devices and there seemed to be too many for the amount of devices, I turned all off and still found what looked like two devices I didn't recognise so I disabled them
  21. Comes up and prevents me from going to the link I clicked on, but not every time. scan_170323-111714 EEM.txt FRST.txt Addition.txt
  22. Emsisoft emergency kit logs:scan_170314-204740.txt frst and addition logs Addition.txt FRST.txt
  23. I downloaded the Emsisoft Decrypter for Nemucod but I cannot get it to work. Addition.txt DECRYPT.txt FRST.txt scan_170316-140851.txt