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Found 719 results

  1. My EAM was updating to the latest stable released today. I received a notification popup (GUI was closed) but when I pressed Restart button nothing happened. EAM did not restart...even after few minutes. I had to manually restart PC in order to finish the update. Logs.zip
  2. I have uploaded a file to https://id-ransomware.malwarehunterteam.com/ and it is coming back as AI-Namrood. The system was scanned using the paid version of Malewarebytes which did not find anything. A large amount of the files are encrypted like the attached file. My question is what do I need to do to make sure it's really gone. I did notice a large amount of attempts to log in from an unknown IP with no PID with a ton of user name guesses in the security log. I have since turned off the IIS server and it seems to have stopped the flood of attempts but the machine went off-line and is currently unreachable. It appears to have encrypted a large amount of pdf/doc/excel files but it also seems to have stopped my BackupExec because the services will no longer start and various other programs are now broken as well. All files are marked with the [email protected] address.The services for BackupExec were also marked as disabled when I went into see why it wouldn't start but I haven't seen anything online about this happening to other people. This is machine is running Server 2008 and I cannot run the Emergency kit because of the OS level but theFRST log is attached. What other info would be needed to be sure I have gotten rid of this Ransomware? Our backups should be good from a few days back I am hoping. We do not plan on paying this criminals off. I would like to not have to rebuild the server from scratch. Any help is greatly appreciated Rob FTB_folder.pdb.ID-DC9A265DUS[[email protected]].mga5adiamga4aa FRST.txt
  3. Since lifting these items is buried deep, there is a high risk of your operating system crashing during automatic cleaning. Malware removal experts in the Emisoft Forum will guide you safely to remove these threats I am speak Turkısh I'm sorry my English is not good C:\WINDOWS\SysWoW64\bthudtask.exe C:\WINDOWS\SysWoW64\pla.dll C:\WINDOWS\SysWoW64\Windows.UI.CredDialogController.dll
  4. I am working on a PC that keeps turning BITS off every few days. I have followed the recommendations from Microsoft Answer but it is still stopping every few days. Could there be an infection? https://answers.microsoft.com/en-us/windows/forum/windows_vista-security/background-intelligent-transfer-bits-will-not/ff0940c1-288e-4b82-b534-ae252d445309
  5. As I had seen users in EEK forum mentioning unsigned drivers I thought I would try an replicate it. I downoaded 6971 on Win 10 64 bit and got these 2 screenshots. EEk opened when I clicked on the 'start emergency scanner' No debug logs were produced as Emsisoft logging said I had turned it off I have provided the logs saying this in this thread here https://support.emsisoft.com/topic/26889-debug-logging/
  6. Installed 6971 on Win 10 64bit and updated it, then changed to beta updates and updated. All went well with GUI and scans. (still absolutely hate the 'not responding' on the installer..it looks so unprofessional)
  7. Two Desktops and 1 VM updated automatically. So far so good
  8. In Windows Event Viewer under 'System' logs at each boot it shows 2 errors Event ID 7009 ''Description: A timeout was reached (30000 milliseconds) while waiting for the Emsisoft Protection Service service to connect.'' Event ID 7000 ''Description: The Emsisoft Protection Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.'' The effect of these 2 errors is that at boot there is a time of about 20-30 seconds where there is only a black screen with a cursor. I also reported the same for build 7207 and provided debug logs etc. https://support.emsisoft.com/topic/26936-event-viewer-errors-in-win-7-build-7207/ Find more debug logs attached for this attached a2service_20170225060458(3056).zip
  9. EAM updated to this build this morning on Win 7 then I turned laptop off. Rebooted again just now and noticed 2 errors in event viewer about Emsi service not starting in a timely manner. Debug logs plus 2 event viewer errors in attached zip a2guard_20170224124622(2556).zip
  10. Hi, I was asked to have a look at a computer that running slow and that wouldn't run malwarebytes. So I started off with running Junk removal tool and it removed quite a lot of junk from the machine. I then downloaded EEK which brought the error in the attached image then when it does eventually load when i click scan after the update the scan takes around 2-5 seconds. the hard drive has about 20 gigs worth of data on it. Something just doesn't seem right and i can't pin point it. Addition.txt FRST.txt scan_170216-121819.txt
  11. Got .MERRY approx 2 weeks ago. Caught it part-way through it's process, and deleted the .exe files which had propagated 11,000+ times. Your software (and a couple of others) did not find the virus any more. Your decrypter saved MONTHS of work, and decrypted the files. THANK YOU THANK YOU THANK YOU. Since then, MSWord had been having some problems when it tried to locate a .dot file (for example when I wanted to insert page numbers). I was trying to find time to re-install MSWord. Also, approximately 1x/day, computer would restart with "Blue Screen of Death" (I'm sorry, I don't know what to call that in non-tech-speak" 2 days ago, restart happened more and more. Yesterday, approximately every 10 minutes. Then I discovered that it did not shut down as long as I didn't open MSWord or File Explorer. Then, this morning, started up computer and got an error I've never seen before: When I signed into Windows, I got an error that said something like: "Group Policy Identifier failed to sign in" and then Blue Screen of Death (that's all I was able to remember from what it said before the error message went away and the computer restarted itself. Next time, it logged me into Windows ok. That's where I'm at. Thank you for the help... FRST.txt Addition.txt scan_170129-084758.txt
  12. Hello, I have a VBS Error Popup each couple of minutes and Its so annoying! Cant work on the computer with this I tried to run Full scan with EIS But It detecs nothing. I've attached an Image here please view It!
  13. When I was using Firefox to open an online training site that I signed up for through the Metro Tucson Chamber of Commerce, I was redirected to another site-Chinese Merchandise. Then, when I tried to open the site again, I got an animated porn site. I immediately closed the browser and ran an Emsisoft scan but nothing came up. I have run the programs and attached the files you requested. The site opened successfully in Chrome. Log scan_170123-214921.txt Addition.txt FRST.txt
  14. After starting the computer Emsisoft was starting a scheduled scan. But when arriving on 82% the scan stopped and didn't progress. I'm unable to stop the scan even when closing the interface. After reopening the interface the scheduled scan apears to be stuck ad 82%. Unable to start new scan. I use build 12.0.0.6828 with the new BB engine, Beta enabled See logs and picture Logs.zip
  15. Big bugs in the update package size of I've installed version EMSISOFT IS 12.0.1.6859. I got within three days I checked the update package size. The first day about 24 MB. The second day is about 42 MB. The third day is about 49.5 MB. Why does this update package size is too much. I updated version of the high volume of daily 11 EMSISOFT the problem I had, and I support the report, but the company did not fix it. There is also the problem now in version 12. Please make this big problem. (Total size of the database BitDefender Antivirus is published on a weekly basis is about 170 MB), but EMSISOFT receives 50 megabytes per day.? Respectfully
  16. Can someone help me.. My grandpa`s computer is infected with some kind of Russian virus.. Cant seem to find any information on the internet, and runned several scans and deleted it. But it keeps coming back.. Before I didnt even have internet but i fixed that.
  17. Hi I ran CCleaner to complete the final steps of my earlier support case on this forum. I keep the preview pane in Thunderbird turned off to prevent messages showing that might be infected. After running CCleaner, the reading pane was showing when I opened Thunderbird. (I hadn’t unchecked the Thunderbird options in CCleaner.) In case the reading pane showed an infected email, I’d be grateful if one of your experts would put my mind at rest and check these logs. scan_170207-220811.txt FRST.txt Addition.txt
  18. My Computer has been encrypted...paid the ransom buy never got a decrypt key..really hope to get the data back. Scan 12.29.2016.txt FRST.txt Addition.txt
  19. Hello, I'm new On this forum I Have Emsisoft Internet Security 12 + Malwarebytes Premium V3! And I'm getting a browser webpage popup every couple of minutes http://fs1news.ru/afishasm Thats the webpage I'm getting! Tried To full scan Not helping!
  20. Hello, I wanted to know how the Emsisoft beta testing works, I am interested to participate and contribute feedback. My question is in the license issue, do you give a free license for tests or only the 30 days? Thank you in advance.
  21. Hello, I Have a problem with the Manual update I cant seem to update the signatures with Manual update Please Fix It guys! Btw my last update was 1HR Ago so for sure there has an update but I Still cant update It either manual or Automatic I Dont know where to get the debuglogging logs So I cant attach them. Please tell me how!
  22. Hi I didn’t notice the above message and visited the site (www. craiggottlieb. com). I didn’t enter any information, click on anything or log in. I wasn’t redirected to another site. I use EAM for real time protection and didn’t get any warning message. I subsequently used VirusTotal to scan the site and the results showed it was clean. I ran a Malware Scan with EAM and nothing was detected. I posted on the EAM forum and GT500 suggested I ask for help here in checking my PC is clean of any infection.
  23. Alguien por favor que me pueda ayudar con una solucion para recuperar los archivos me salen todos encriptados y terminan en .osiris A6A47D02--178A--94E0--0B13ED9F--F69CAAC57AB4.osiris
  24. Emsisoft Malware detected the trheat but it can't remove or quarantine Bedep. My PC runs windows 7Ultimate 64bit. Could you please help me to remove the theat? Thank you in advance. Gianmarco
  25. When I enabled the 30 day trial, the Security Center crashed. Also, when I was installing Emsisoft IS 12, the first update made the security center freeze at 47%, hide, and then crash. The update log shows that I manually aborted the update, but it crashed.