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  1. All execution program I try to use to clean my computer displays the following error message. The requested resource is in use. Can you help please? scan_170603-072834.txt FRST.txt Addition.txt
  2. I’m having incredible problems with my HP Pavilion Laptop, just purchased in December (windows 10). Even after running Emsisoft and deleting the 2 high-risk files that had been found, I can’t use the computer for more than 15 minutes before it locks up. I go between two locations and the problem is much more evident at this location, however, my husband has no problems with his laptop. When making a side-by-side comparison test yesterday, I found that his computer will have the spinning arrow if mine is on and locks up. When mine is shutdown, his operates normally. The internet speed test s
  3. Good afternoon, I am having the same issue -- it seems that I have been infected with 4 Trojan.SmartService (A) trojans.
  4. Hi Emsisoft Support, I use an Asus laptop (Windows 7 x64 SP1) and a recent Emsisoft Anti-Malware alert as given in the attached screen shot shows the following message: I use PatchMyPC (https://patchmypc.net/supported-products-free-updater) for updating selected applications on my laptop when new versions become available. However, the "C:\PatchMyPCUpdates\" folder does not seem to exist. Did Emsisoft remove this folder or is this a false positive? I have attached the screen shot and the Emsisoft Emergency Kit log (scan_170518-154302.txt) from the "C:\EEK\Reports" folder
  5. Using EIS on Win8.1 x64 There's no info in the help file about what this does. The tickbox's label implies it is only(?) for Outlook/Thunderbird's files, so... does that mean a particular file-extension or a few file-extensions, and does it mean ony when they are found in whatever are the typical locations that those apps would store their data files in? What about data files for other email clients? Is whatever is done in the scan of these files any different from what happened previously when a custom scan looked at these files, if that scan was done with filtering by file-ext
  6. Something is going on my pc and not sure what... logs.db3 Addition.txt FRST.txt
  7. Hi. Had this problem opening advert photos on Facebook.JS:Trojan,Cryxos.216 E Emsisoft jumped in and Quarantined it so thought that's it fixed so tried again and got the same problem again. So thinking maybe an I/E problem I deleted I/E and replaced it with Chrome. But got the same problem. Also had a big notice come up to phone such and such of a number from elsewhere which I deleted. Now my problem is has it actually downloaded anything on to my computer that my security programs cannot find. Slightly overloaded with security programs for this reason. Malwarebytes,Es
  8. Seems like I have been infected with Trojan.SmartService (A). Deleting og quarantining does not remove the trojan (they reappear after boot). Thanks. Bjørn Scan_170529-095746.txt Addition.txt FRST.txt
  9. C:\Windows\system32\wbiosrvp.dll --- Trojan.GenericKD.4561291 (B) [krnl.xmd] The infected file is located deep in the root directory of the operating system. Emsisoft Internet Security version 2017.4.1.7484 can not solve this problem. I ask for help in solving the problem. Addition.txt FRST.txt scan_170519-165318.txt
  10. Hi everybody, I am not English native so I apologize for possible errors. Software running on my PC: - OS: Windows 7 Pro 64 (regularly updated) - AV: Avast Free Antivirus - AM: Emsisoft Emergency Kit (2017.4.0.7437) - FW: Comodo Firewall 10 I have been using this machine for a couple of years, more or less. The antivirus and firewall are always running in background and I use both Avast and Emsisoft Emergency Kit (which is placed on one of the internal drives) every now and then for virus and malware scanning. I didn't notice anything strange, everything was smooth and
  11. Using the latest EAM 2017.3.0.7318 beta on Win 7 HomePremium SP1 x64. Some good files in behavior blocker tab are still marked as Unknown. In stable version those are also shown first when I open GUI but are removed after few seconds. Online check confirms them as Trusted in AMN. Are there some AMN problems?
  12. On 6963 and 6971 there is a small graphics error and I have been trying to find what triggers it and an the moment I cannot. Perhaps it is a Windows session thing I don't know. I do a malware scan, look at reports, etc then back to main GUI then open logs and I see this in the screenshot.
  13. Good day! I would like to report a minor issue with this product's beta, the issue is that if a known malware is detected - the file is being moved to the quarantine without any notification, despite the function for detection notificiation being turned on. No game mode was enabled.
  14. After autoupdate of EAM on Win 7 64bit I decided to plug in a small usb drive to test the new 'scan anyway' option. Plugged in usb stick and selected scan anyway from slide option. No issues. Thought I would copy my eicar file from C drive to G (usb) to see what would happen. Laptop locked up solid and I had to do a hard reset Windows Event Viewer showed Log Name: Application Source: Application Error Date: 25/03/2017 06:25:43 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A
  15. Using EIS on Win8.1 x64 This looks to me as if it acts identically to the existing Behaviour Blocker component on that tile, which makes it a marketing thing rather than a technical feature. Am I missing something?
  16. Using EIS on Win8.1 x64 That was: "Improved: Main program windows position when the program opens outside of the visible desktop". If this is in response to my problem report: then I'm afraid I find no difference in behaviour. A main window that's mostly dragged off-screen, on which one 'accidentally' clicks on the 'Emsisoft' logo and consequently has the About pane open, still opens that pane off-screen where one cannot know that that has happened (on W8.1 anyway). There's no clue in the thumbnail one gets on the taskbar, and one can't drag the main window back on to the scree
  17. Two machines just auto updated to this new buiid No issues at this point.
  18. Hi When I opened Firefox a short while ago, my screen was taken over by what purported to be a Firefox Update screen notifying me that my version of Firefox was out-of-date. Within the screen was a rectangular box showing the update "55.8.7.js" along with some additional text that I can’t recall but it did include “dl.dropboxusercontent”. I didn’t click on Save or Cancel but on the close “x” button. I use EAM and uBlock Origin. I’d be most grateful if one of your specialists would check my system in case any malware got through. Thank you. scan_170517-1
  19. EAM on Win 7 64bit after autoupdate to 7424 When I set up the scan setting to auto scan at usb insertion, I then tried it out. 1st point.. the right hand slide comes out and still says..''It isn't necessary to initiate a manual scan of this device. Scan anyway'' 2nd point... there is no indication in EAM taskbar shield that a scan is running.
  20. Please help me in this regard scan_170519-181536.txt
  21. Can't seem to make this go away.... Please advise
  22. scan_170517-115156 EEK.txt Hi there ! I made a lot of scans but only EEK is able to detect this. But it can't kill it or quarantine it. in copy, there is EEK scan, addition + FRST scans, and i add a screenshot of the A² detection. Thank u for your time ! Addition.txt FRST.txt
  23. EAM on Windows 7 64bit. Turned on laptop and was logged in with a temp profile. Logged out and back into my own profile. EAM started autoupdate and never finished it. Some things such as taskmanager etc were slow to respond. In the end I rebooted (went straight to my own profile as normal this time) EAM has not attempted to update again and still says last update was yesterday when I hover over taskbar icon. I may attempt manual update later, however I think something is broken Find attached debug logs, screenshot of GUI and update log. update log.txt
  24. Hello Gentlemen, I have this issue about a very important 35-MB .PDF. I finally could get this *.pdf file and for the first time in years I find it for free on a torrent link. If it is clean and the five results in the cloud scan are null, it is OK. I am very anxious to open it I lost a good version of it last December in the Cerber Ransomware Attack If you please send me the cleaned version via my mail to study. = If you disinfect it, thank you. = If you tell me how to disinfect it safely, thank you. = If you tell me how to use it EXACTLY and does not get infected.
  25. EAM 2017.4.1.7484 beta on Windows 7 SP1 x64 HomePremium always installs a2dix64.sys component....as many times as I try to update it.
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