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  1. Something is going on my pc and not sure what... logs.db3 Addition.txt FRST.txt
  2. Hi. Had this problem opening advert photos on Facebook.JS:Trojan,Cryxos.216 E Emsisoft jumped in and Quarantined it so thought that's it fixed so tried again and got the same problem again. So thinking maybe an I/E problem I deleted I/E and replaced it with Chrome. But got the same problem. Also had a big notice come up to phone such and such of a number from elsewhere which I deleted. Now my problem is has it actually downloaded anything on to my computer that my security programs cannot find. Slightly overloaded with security programs for this reason. Malwarebytes,Es
  3. Seems like I have been infected with Trojan.SmartService (A). Deleting og quarantining does not remove the trojan (they reappear after boot). Thanks. Bjørn Scan_170529-095746.txt Addition.txt FRST.txt
  4. C:\Windows\system32\wbiosrvp.dll --- Trojan.GenericKD.4561291 (B) [krnl.xmd] The infected file is located deep in the root directory of the operating system. Emsisoft Internet Security version 2017.4.1.7484 can not solve this problem. I ask for help in solving the problem. Addition.txt FRST.txt scan_170519-165318.txt
  5. Hi everybody, I am not English native so I apologize for possible errors. Software running on my PC: - OS: Windows 7 Pro 64 (regularly updated) - AV: Avast Free Antivirus - AM: Emsisoft Emergency Kit (2017.4.0.7437) - FW: Comodo Firewall 10 I have been using this machine for a couple of years, more or less. The antivirus and firewall are always running in background and I use both Avast and Emsisoft Emergency Kit (which is placed on one of the internal drives) every now and then for virus and malware scanning. I didn't notice anything strange, everything was smooth and
  6. Using the latest EAM 2017.3.0.7318 beta on Win 7 HomePremium SP1 x64. Some good files in behavior blocker tab are still marked as Unknown. In stable version those are also shown first when I open GUI but are removed after few seconds. Online check confirms them as Trusted in AMN. Are there some AMN problems?
  7. On 6963 and 6971 there is a small graphics error and I have been trying to find what triggers it and an the moment I cannot. Perhaps it is a Windows session thing I don't know. I do a malware scan, look at reports, etc then back to main GUI then open logs and I see this in the screenshot.
  8. Good day! I would like to report a minor issue with this product's beta, the issue is that if a known malware is detected - the file is being moved to the quarantine without any notification, despite the function for detection notificiation being turned on. No game mode was enabled.
  9. After autoupdate of EAM on Win 7 64bit I decided to plug in a small usb drive to test the new 'scan anyway' option. Plugged in usb stick and selected scan anyway from slide option. No issues. Thought I would copy my eicar file from C drive to G (usb) to see what would happen. Laptop locked up solid and I had to do a hard reset Windows Event Viewer showed Log Name: Application Source: Application Error Date: 25/03/2017 06:25:43 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A
  10. Using EIS on Win8.1 x64 This looks to me as if it acts identically to the existing Behaviour Blocker component on that tile, which makes it a marketing thing rather than a technical feature. Am I missing something?
  11. Using EIS on Win8.1 x64 That was: "Improved: Main program windows position when the program opens outside of the visible desktop". If this is in response to my problem report: then I'm afraid I find no difference in behaviour. A main window that's mostly dragged off-screen, on which one 'accidentally' clicks on the 'Emsisoft' logo and consequently has the About pane open, still opens that pane off-screen where one cannot know that that has happened (on W8.1 anyway). There's no clue in the thumbnail one gets on the taskbar, and one can't drag the main window back on to the scree
  12. Two machines just auto updated to this new buiid No issues at this point.
  13. Hi When I opened Firefox a short while ago, my screen was taken over by what purported to be a Firefox Update screen notifying me that my version of Firefox was out-of-date. Within the screen was a rectangular box showing the update "55.8.7.js" along with some additional text that I can’t recall but it did include “dl.dropboxusercontent”. I didn’t click on Save or Cancel but on the close “x” button. I use EAM and uBlock Origin. I’d be most grateful if one of your specialists would check my system in case any malware got through. Thank you. scan_170517-1
  14. EAM on Win 7 64bit after autoupdate to 7424 When I set up the scan setting to auto scan at usb insertion, I then tried it out. 1st point.. the right hand slide comes out and still says..''It isn't necessary to initiate a manual scan of this device. Scan anyway'' 2nd point... there is no indication in EAM taskbar shield that a scan is running.
  15. Please help me in this regard scan_170519-181536.txt
  16. Can't seem to make this go away.... Please advise
  17. scan_170517-115156 EEK.txt Hi there ! I made a lot of scans but only EEK is able to detect this. But it can't kill it or quarantine it. in copy, there is EEK scan, addition + FRST scans, and i add a screenshot of the A² detection. Thank u for your time ! Addition.txt FRST.txt
  18. EAM on Windows 7 64bit. Turned on laptop and was logged in with a temp profile. Logged out and back into my own profile. EAM started autoupdate and never finished it. Some things such as taskmanager etc were slow to respond. In the end I rebooted (went straight to my own profile as normal this time) EAM has not attempted to update again and still says last update was yesterday when I hover over taskbar icon. I may attempt manual update later, however I think something is broken Find attached debug logs, screenshot of GUI and update log. update log.txt
  19. Hello Gentlemen, I have this issue about a very important 35-MB .PDF. I finally could get this *.pdf file and for the first time in years I find it for free on a torrent link. If it is clean and the five results in the cloud scan are null, it is OK. I am very anxious to open it I lost a good version of it last December in the Cerber Ransomware Attack If you please send me the cleaned version via my mail to study. = If you disinfect it, thank you. = If you tell me how to disinfect it safely, thank you. = If you tell me how to use it EXACTLY and does not get infected.
  20. EAM 2017.4.1.7484 beta on Windows 7 SP1 x64 HomePremium always installs a2dix64.sys component....as many times as I try to update it.
  21. Updated to beta from a clean 7222 install on Win 7 64bit. Still shows the horrible, horrible installer is not responding error when installing. I cannot begin to understand why the devs think this is acceptable and will not fix it. Before debug logging used to work for EEK if I already had it turned on for EAM, but now it doesn't. It has to be turned on separately. Scan worked okay and all looks well (apart from the horrible installer :))
  22. Gentlemen: I recently got infected by a piece of malware that locks me out of all my cleaning tools. It won't let me install any new tools to deal the the problem. It has even gone so far as to now allow me to reinstall Windows 10. While your software did remove some of the issues others remain and when after a reboot it notified me that those files could not be moved and thus on a rescan they remain detected. Am posting a copy of your report from the scanner. An assistance you can provide would be helpful as I wish to regain access to my cleaning tools and to reinstall Windows 10
  23. Hello, and thanks for Emsisoft. Whatever I have, boots everytime my system boots and affects BIOS/ UEFI, extremely difficult at least for me. I have found very little information on the web about it . Plese help, I dont think my laptop will really be free of "the problem" unless the Boot corruption is fixed. scan_170428-160439.txt FRST.txt Addition.txt
  24. Hello, first of all I do not know if this topic is going to be here ... secondly, I comment them to install their software and I detected 4 threats that I proceeded to remove, asked me to restart and I can not open many of the programs , Error 0xc0000005. I can not run the start menu, the task manager among other things. can you help me? Sorry, i use translate
  25. Hi Frank. 3 machines all win 7 updated fine.
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