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PLEAE HELP


raven2003
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Hey Thank you for taking the time to respond i have done the requred prework and attached. When i ran the OTL it only produced the OTL.txt report i could not find the extras.txt file or one wasnt produced. Also i did not see it in the quarntine file but i did notice that the emisoft programed pop up came up and said that it quratined a file named c:/windows/msisear.exe.

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Hello, raven2003

Welcome to the Emsisoft Support Forums. My name is Kevin, and I will be helping you fixing your problems.

Take note of some guidelines for this support request:

  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Set your system to show all files.

    Click Start, open My Computer, select the Tools menu and click Folder Options.

    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.

    Uncheck: Hide file extensions for known file types

    Uncheck the Hide protected operating system files (recommended) option.

    Click Yes to confirm.

  • Read and follow these instructions carefully.

    Download ComboFix from one of these locations:

    Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

    Link 1

    Link 2

    * IMPORTANT !!! Save ComboFix to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

      See HERE for help

    • Double click on Combo-Fix & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    RcAuto1.gif

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png

    Click on Yes, to continue scanning for malware.

    When finished, ComboFix will produce a log.

    Note:

    1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

    2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

    Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

    • ComboFix (C:\combofix.txt)
    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
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Thread Closed

Reason: Lack of Response

PM either http://support.emsisoft.com/index.php?/user/47-shadowputerdude/'>ShadowPuterDude, http://support.emsisoft.com/user/23145-elise/'>Elise, or http://support.emsisoft.com/user/18745-gt500/'>GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled http://support.emsisoft.com/index.php?/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/'>START HERE, if you don't we are just going to send you back to this thread.

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