francois 3 Report post Posted January 24, 2013 Hi. Running OA 6 (latest release) in limited free mode. Furthermore I've disabled the HIPS components so I'm running the Firewall only. Tonight, before installing two software updates, I disabled the Firewall from the right click menu of the tray icon. The check box disappeared from the side of Firewall, but the icon didn't change to alert me OA was disabled. (since the only component running had just been turned off) Seems a small bug to me. Or at worst the program may offer a choice of delays to have the FW automatically back on again. (15min, one hour, manual, until reboot) Thanks! François Quote Share this post Link to post Share on other sites
GT500 564 Report post Posted January 26, 2013 Could we get some debug logs for our developers to look at? Here are some instructions: Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with the tray icon not changing when Online Armor is disabled. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Quote Share this post Link to post Share on other sites
francois 3 Report post Posted January 26, 2013 Thanks. I'll be back on the matter during the week-end. Best regards, François Quote Share this post Link to post Share on other sites
francois 3 Report post Posted January 26, 2013 Hi again. Did that and saved the logs. (had to reboot in safe mode to zip them) Here's the link for the logs: http://rapidshare.com/files/2990786955/Logs.zip Thanks! François Quote Share this post Link to post Share on other sites
francois 3 Report post Posted January 29, 2013 Good morning. I understand this is not a critical bug, but any news on this issue, please? Best regards, François Quote Share this post Link to post Share on other sites
GT500 564 Report post Posted January 30, 2013 My apologies, I have been away from the forums for a few days. I'll make sure that our developers get your logs. Quote Share this post Link to post Share on other sites
GT500 564 Report post Posted January 31, 2013 I'm sorry, I should have checked the link before I posted my reply last night. When we click on the RapidShare link that you posted, it says "Download permission denied by uploader. (0b67c2f5)" If you want, you might be able to send them to me as an attachment to a private message. If that doesn't work, then let me know, and I'll send you my e-mail address. Quote Share this post Link to post Share on other sites
francois 3 Report post Posted February 1, 2013 Just sent PM, thanks! Quote Share this post Link to post Share on other sites
GT500 564 Report post Posted February 1, 2013 I've forwarded your logs on to our developers. Quote Share this post Link to post Share on other sites
francois 3 Report post Posted February 2, 2013 Thanks Arthur! Quote Share this post Link to post Share on other sites
GT500 564 Report post Posted February 6, 2013 Our developers have let me know that this is actually expected behavior. Quote Share this post Link to post Share on other sites
francois 3 Report post Posted February 6, 2013 Unbelievable. Quote Share this post Link to post Share on other sites
GT500 564 Report post Posted February 6, 2013 Online Armor reports its status to the Windows Security Center, and so the Windows Security Center will notify you when Online Armor is disabled. Quote Share this post Link to post Share on other sites
francois 3 Report post Posted February 6, 2013 Thanks for your help, but I already installed something else. Best regards, François Quote Share this post Link to post Share on other sites
