# Gen:Variant.Symmi.10822 (B)

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I'm working on fixing my daughter's laptop. She has something called Disk Antivirus Professional that popped up on her this afternoon which shut down her antivirus (Security Essentials) & firewall (Windows). I've at least managed to get them both working again, but Security Essentials wasn't able to get rid of anything - just puts the files into quarantine but won't delete anything. Then I ran Malwarebytes & that got rid of some, but not all, so now I ran EEK & found Gen:Variant.Symmi.10822 (B) which it says it can't delete. And Malwarebytes keeps popping up a notification that it has blocked an outgoing connection to a suspicious website whether the browser is open or not. Any help would be appreciated.

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Hi and welcome!!

• Close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• You will be prompted to restart your computer. A text file will open after the restart.
• You can find the logfile at C:\AdwCleaner[s1].txt as well.----------

Run a new scan with OTL and post the new log.

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Followed your instructions, here are the files.

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**WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.

Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.

If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help.
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ComboFix

**Note:  It is important that it is saved directly to your desktop**
If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.

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IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

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• When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt for further review.
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I had a BartPE disc that I had created to reinstall XP that I could update with all the current OS updates, but don't have anything like that for 7. Could you point me to instructions to create a disc/USB stick? Want to do this before I attempt to fix my daughter's machine. Would be helpful to do the same for Vista since my finace's machine runs that OS.

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What type of computer do you have?  Dell, Acer.......?

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She has a Dell, I have an HP. Her boyfriend has the exact same machine she has, so I would be able to use his.

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Ok for both of those systems there should be a hidden partition that allows for a complete factory restore.

If you would like to continue with the cleaning of the system though please go ahead and run the instructions for ComboFix.

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thanks for the info, will give the cleaning a shot once things are backed up

Sounds good.

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Do you still need help?

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sorry, still working on backing up all her important files - she's never backed anything up so its taking awhile

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No problem....just checking.

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Good news - looks like I got it taken care of. And didn't have to reinstall the OS. Thanks so much for your help!

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You did?  Ok.    So just to clarify...you don't need our help any longer?

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I think I may have gotten rid of it, but here is the combofix report just in case.

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Hi,

Yes you still have some malware on your system that needs to be removed....

and save it to your desktop.

• Disable any script blocking protection
• Right-click and Run as Administrator dds to run the tool.
• When done, two DDS.txt's will open.
• Save both reports to your desktop.
• ---------------------------------------------------

DDS.txt

Attach.txt

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here are the 2 reports

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ComboFix

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below:

ClearJavaCache::

DDS::

uURLSearchHooks: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files (x86)\Freecorder\prxtbFre0.dll

mURLSearchHooks: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files (x86)\Freecorder\prxtbFre0.dll

BHO: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files (x86)\Freecorder\prxtbFre0.dll

BHO: {6E13DDE1-2B6E-46CE-8B66-DC8BF36F6B99} - <orphaned>

BHO: TBSB07898 Class: {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll

TB: Freecorder Toolbar: {1392B8D2-5C05-419F-A8F6-B9F15A596612} - C:\Program Files (x86)\Freecorder\prxtbFre0.dll

TB: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files (x86)\Freecorder\prxtbFre0.dll

TB: Coupons.com CouponBar: {8660E5B3-6C41-44DE-8503-98D99BBECD41} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll

File::

C:\PROGRA~2\MYWEBF~2\bar\1.bin\5abarsvc.exe

C:\PROGRA~2\WEBFET~2\bar\1.bin\52barsvc.exe

Folder::

C:\ProgramData\Coupon Savings

C:\Program Files (x86)\Coupon Savings

C:\Program Files (x86)\InboxDollars

Driver::

MyWebFace_5aService

Webfetti_52Service

• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
• ComboFix may request an update; please allow it.
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

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Post the new log and let me know how your system is running.

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Hi - here's the new combofix log file. I'm not noticing anything strange anymore, whatever was screwing with IE in the background hasn't been since Thurs., but then again it hasn't been used much, either.

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Hi - here's the new combofix log file. I'm not noticing anything strange anymore, whatever was screwing with IE in the background hasn't been since Thurs., but then again it hasn't been used much, either. She has some videos that need to be burned to dvd - would that cause any issues?

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Hi,

Good job!

I see that your Java software is out of date. Please go to Start >> Control Panel >> Programs and Features >> uninstall all versions of Java.

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Clear Java Cache

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)

• Under Temporary Internet Files, click the Delete Files button.
• There are three options in the window to clear the cache - Leave ALL 3 Checked

Other Files

• Click OK on Delete Temporary Files Window

Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

• Click OK to leave the Java Control Panel.
• ----------

Malwarebytes

Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.

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ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

• Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• Wait for the scan to finish
• When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
• Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
• Close the ESET online scan, and let me know how things are now.
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Hi -  followed your instructions regarding Java. Here are the log files.

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Sorry for any delay....

ComboFix
•
• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below:
ClearJavaCache::

File::
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric.zip
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric1.zip


• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
• ComboFix may request an update; please allow it.
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
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Post the new log and let me know what malware problems you are still having.

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Hi - here's the new ComboFix log file. The machine hasn't been used much in the past week, but it appears to be running ok & there haven't been any problems with IE. Also, CCleaner is working as is Revo Uninstaller.

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Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LET'S DO SOME CLEANUP.

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

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The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

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Clean up with OTL:

• Right-click and Run as Administrator OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.
• ----------

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

If you didn't already have it I would keep Malwarebytes AntiMalware though.

Here are some tips to reduce the potential for spyware infection in the future:

1. Internet Explorer. Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates.

Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Initialize and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• Change the Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.
2. FireFox. If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:

3. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:

• Open Internet Explorer
• Click on Tools > Internet Options
• Press Security tab
• Select Internet zone then place check next to Enable Protected Mode if not already done
• Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
• Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
4. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

5. Firewall

Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. I would personally only recommend using one of the following two below:

6. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

8.Finally, I strongly recommend that you read How to Prevent Malware found here and also PC Safety and Security - What Do I Need?.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

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This topic is now closed to further replies.