Jean Andal

please help with 2 virus that needed to removed manually

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Hi and welcome!

My name is Jeff.

Please download DDS from either of these links

LINK 1

LINK 2

and save it to your desktop.

  • Disable any script blocking protection
  • Right-click and Run as Administrator dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
  • ---------------------------------------------------

    Please include the contents of the following in your next reply:

    DDS.txt

    Attach.txt

    ----------

    adwcleaner.jpgAdwCleaner

    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • You will be prompted to restart your computer. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[s1].txt as well.
    ----------

    aswmbr-1-1.jpg Please download aswMBR to your desktop.

    • Double click the aswMBR icon to run it.
    • Click the Scan button to start scan.
    • If you are asked to update the Avast Virus database please allow it to do so.
    • When it finishes, press the save log button, save the logfile to your desktop and attach its contents in your next reply.
    aswmbrscan.jpg

    Click the image to enlarge it

    ----------

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