Closed Sudden problems

[svinto2]

Hello,

Just got infections in my PC. Grateful for help.

Enclosed are the files you ask for in your instructions.

Best Regards

svinto2

[ShadowPuterDude]

Your logs indicate that the copy of DAEMON Tools Pro installed on this computer is not properly licensed. Your logs also indicate that you are bypassing activation of Adobe products and GetFLV on this system. Bypassing activation for those products indicates that they are also not properly licensed. You will be required to remove the illegally activated copies of Adobe products, DAEMON Tools Pro, and GetFLV from your system before any further assistance is given.

We do have a strict non-piracy policy. Pirated software is often manipulated to either include malware or make malware infection easier. Our employees and volunteers are therefore instructed to deny help if they suspect software piracy. In addition posting links or references to pirated software or software piracy related web sites will result in an instant ban without further warning.

[svinto2]

Hello,

I understand and thank you, and I have deleted those programs.

Would you be able to tell me what I should do next?

svinto2

[svinto2]

Hello

I just made a quick scan with the Antimalware scan and I did only get the medium warning for William Hill Poker.

That one I believe is normal for a Poker site, so apart from that one, is my PC OK now?

svinto2

[ShadowPuterDude]

Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  See HERE for help

• Double click on Combo-Fix & follow the prompts.
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

• ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[svinto2]

Thank you.

I downloaded Combofix, but forgot to rename it,

It seemed to work anyhow without any problems and I enclose the log.

I have only used the PC a little after the running of Combo Fix, and I did not encounter any problems.

Rgds

svinto2

 

[ShadowPuterDude]

Let's do a quick RootKit check.

 

Read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
• Double-click on TDSSKiller.exe to run the application.
  
• Click Change parameters
  
• Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK
  
• Click on the Start Scan button to begin the scan and wait for it to finish.
  NOTE: Do not use the computer during the scan!
• During the scan it will look similar to the image below:
  
• When it finishes, you will either see a report that no threats were found like below:
  
  If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.
• If any infection or suspected items are found, you will see a window similar to below:
  
  
  • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these later. They may not be issues at all.
  • If Suspicious obAjects are detected, the default action will be Skip. Leave the default set to Skip.
  • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
  • Make sure that Cure is selected. Important! - If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed to do so.
    

  [*]Click Continue to apply selected actions. [*]A reboot may be required to complete disinfection. A window like the below will appear:
  
  Reboot immediately if TDSSKiller states that one is needed. [*]Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. [*]Attach this log to your next reply.
  

[svinto2]

Thank You.

Enclosed is the log file.

Rgds

svinto2

[ShadowPuterDude]

Your TDSSKiller log looks fine.

 

Run a fresh scan with OTL, attach the new OTL log to your next reply.

 

I'll take a look at tit, and see what may still need to be dealt with.

[svinto2]

OK,

Thanks a lot for your help! Much appreciated.

I enclose the OTL scan log.

Best Regards

svinto2

[ShadowPuterDude]

Download AdwCleaner and save it on your desktop.

• Close all open programs and internet browsers (you may want to print our or write down these instructions first).
• Double click on adwcleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• You will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
• Attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
• If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer.

Download Junkware Removal Tool and save it on your desktop.

• Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log is saved to your desktop and will automatically open.
• Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Run OTL.exe

• Copy/paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot when it is done
• Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

[svinto2]

Thanks again.

here is the Adw cleaner log

svinto2

[svinto2]

here is the log Adw cleaner

svinto2

[ShadowPuterDude]

And the Junkware Removal Tool log?

[svinto2]

Here it comes.

Next I will send the OTLlog

[svinto2]

So now this is done.

I did not understand that I could start todays process by downloading both the new programs and then run them one after the other and then report them all at the same time.

I have used the PC a lot today without any problems  .

I do not know yet if the last program runnings has any influence on the PCs performance.

Thanks a lot for your help!

svinto2

[ShadowPuterDude]

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

Delete the following from your Desktop: (If they exist)

AdwCleaner.exe

CFscript.txt

FixReg.reg

JRT.exe

JRT.txt

TDSSKiller.exe

Anything else I had you use

Delete the following files: (If they exist)

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\AdwCleaner[s1]

C:\ComboFix

C:\Qoobox

C:\TDSSKiller_Quarantine

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• The following should be selected by default, if not, please select:

  

• Click and choose
• Uncheck
• Then go back to and click to run it.
• Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[svinto2]

Thank you for your help!

svinto2

[ShadowPuterDude]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.