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Videogame Dota 2 will not connect in Advanced Mode

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When I try to play the valve game Dota 2 with Online armor in advanced mode, the game will not connect.  I've tried adding the steam folder to the exclusions list but that didn't work.  When I run Online Armor in standard mode, the problem goes away.  I have logging enabled, and nothing shows up as blocked at all in the online armor firewall logs, or in the program logs.

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Do you have issues launching any other games through Steam?

 

I'll try when I get home, but I played a game successfully earlier today under advanced mode, but the next game, a different server IP I guess, didn't work at all.  I noticed it not connecting, switched to standard mode, and it loaded no problem.

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We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Dota 2. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

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We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Dota 2. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

 

I've uploaded the logs to bayfiles (going to send you a pm with the link).  I went into the watch live game in the Dota 2 menu, which throws you into a player perspective of a game in progress, and not all the live matches had trouble connecting.  I was able to reproduce the issue on this live game.  Here's what the in-game log said, which I supposed is useful to you only for the troublesome IP address:

 

Connecting to public(208.78.164.235:28093) ...

87.015:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

93.026:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

99.067:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

105.088:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

111.138:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

117.188:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

123.200:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

129.282:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

135.296:  Sending UDP connect to public IP 208.78.164.235:28093

Retrying public(208.78.164.235:28093) ...

141.343:  Sending UDP connect to public IP 208.78.164.235:28093

Disconnect: Unable to establish connection to the server.

NotifyClientSignon: 0

-----------------------------------

 

 

 

And the same server back in standard mode, I get this:

 

Connecting to public(208.78.164.235:28093) ...

20.145:  Sending UDP connect to public IP 208.78.164.235:28093

NotifyClientSignon: 2

Connected to 208.78.164.235:28093

Dota 2

Map: dota

Players: 0 (0 bots) / 24 humans

Build: 5255

Server Number: 37

 

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OK, I've forwarded your logs on to our developers. If you have not already done so, please disable Debug Mode, as the logs can grow quite large.

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Unfortunately, none of us were able to download the logs from BayFiles. Could you please send those to me in a private message? You can attach ZIp archives to private messages on these forums. ;)

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Unfortunately, none of us were able to download the logs from BayFiles. Could you please send those to me in a private message? You can attach ZIp archives to private messages on these forums. ;)

Just sent them attached to a PM.

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Lets try this:

  • Open Online Armor.
  • Go to Options in the menu on the left.
  • Go to the Firewall tab.
  • Uncheck the Filter invalid MAC addresses option.
  • Check and see that resolved the issue.

If that didn't fix the issue, then try restarting your computer and checking again, and let me know if that works. ;)

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Lets try this:

  • Open Online Armor.
  • Go to Options in the menu on the left.
  • Go to the Firewall tab.
  • Uncheck the Filter invalid MAC addresses option.
  • Check and see that resolved the issue.

 

If that didn't fix the issue, then try restarting your computer and checking again, and let me know if that works. ;)

 

Same thing with the option unchecked, both before and after the restart.

 

This time the server IP was:

 

Connecting to public(208.78.164.223:28098) ...

11.883:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

17.900:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

23.918:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

29.934:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

35.956:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

41.979:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

48.005:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

54.015:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

60.021:  Sending UDP connect to public IP 208.78.164.223:28098

Retrying public(208.78.164.223:28098) ...

66.046:  Sending UDP connect to public IP 208.78.164.223:28098

Disconnect: Unable to establish connection to the server.

NotifyClientSignon: 0

 

 

Going back into standard mode immediately after the server connection fails and I connect no problem:

 

 

Connecting to public(208.78.164.223:28098) ...

163.686:  Sending UDP connect to public IP 208.78.164.223:28098

NotifyClientSignon: 2

Connected to 208.78.164.223:28098

Dota 2

Map: dota

Players: 0 (0 bots) / 24 humans

Build: 5255

Server Number: 104

----

 

Just like before, some of the games I'm trying to spectate work, and this particular server doesn't want to connect in advanced mode.

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