csachinbe

Avira and Online Armor

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Hi,

 

I saw a similar problem in your forum but unfortunately there wasn't any resolution. So posting it again.

I am using Avira free antivirus without webguard. Today I installed Online Armor free firewall but Avira seems to have this problem. The control center opens in windows classic mode. Fine thats not a big problem. But even some functionality seems to break, such as when I try to run scans in administrator mode it says avscan.exe not found. Also when it detects any virus Avira is not able to remove the virus, instead it keeps telling virus found and pops up with the window to remove. I have added Online Armor to the Avira's exclusion list and vice versa. When I shut down online armor or when I disable the program guard in Online Armor, Avira is back in windows 7 aero mode and all problems are gone. Same is the case with zonealarm. Is there any solution to this problem ?

Thanks

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Here are some instructions on adding Avira to the Exclusions list in Online Armor:

  • Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it.
  • Click on Options in the menu on the left.
  • Go to the Exclusions tab.
  • Click on the Add button.
  • Use the little [+] and [-] icons to the left of folder names to open and close them, find the Avira Desktop folder (usually C:\Program Files\Avira\AntiVir Desktop), click on it to highlight it, and then click OK at the bottom.
  • Close the Online Armor window.
For Avira you may have to consult their support documentation, however I do have a set of instructions for adding exclusions to Avira (note that it might be out of date):
  • Open the Avira Control Center from the icon on the desktop.
  • In the menu on the left, under PC protection, click on Realtime Protection.
  • In the upper-right corner, click on Configuration.
  • If it asks you to enable expert mode, then click Yes.
  • In the menu on the left, under Realtime Protection, click the little [+] icon to the left of Scan to reveal more options, and then click on Exceptions.
  • Under Processes to be omitted by the Realtime Protection click on the ... button (the one that has three dots and no name).
  • Navigate to the Online Armor main folder (normally C:\Program Files\Online Armor).
  • Select the file to be excluded, and click on the Open button.
  • Click the Add>> button just to the right to add the file to the list of excluded items (please add at least every EXE in the Online Armor folder, and if you can add the other files then do that as well).
  • After adding all three files, click Apply at the bottom.
  • Click the X button in the upper-right corner to close the Configuration window.
  • Close Avira Free Antivirus.

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We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Avira not working right. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.

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