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anti-malware alert

 

the folowing objects could not be removed:

\WINDOWS\Explorer.EXE
\WINDOWS\System32\Drivers\etc\hosts - Rootkits can't be removed automatically. Please consult the experts in the Emsisoft online forum for help with manual removal of this Malware: http://support.emsisoft.com
\WINDOWS\System32\Drivers\etc\hosts.bak - Rootkits can't be removed automatically. Please consult the experts in the Emsisoft online forum for help with manual removal of this Malware: http://support.emsisoft.com
\WINDOWS\System32\Drivers\etc\hosts.ccebak - Rootkits can't be removed automatically. Please consult the experts in the Emsisoft online forum for help with manual removal of this Malware: http://support.emsisoft.com

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Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted.

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on Combo-Fix & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


**NOTE: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png


Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

NOTE:
1. Do not mouseclick combofix's window while it's running. That may cause it to stall!
2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)


Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Run OTL.exe

  • Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)
Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.
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Read carefully and follow these steps.

  • Download TDSSKiller and save it to your Desktop.
  • Double-click on TDSSKiller.exe to run the application.

    tdss1.png

  • Click Change parameters

    settings20121003115955.png

  • Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK

    tdss3.png

  • Click on the Start Scan button to begin the scan and wait for it to finish.

    NOTE: Do not use the computer during the scan!

  • During the scan it will look similar to the image below:

    tdss4.jpg

  • When it finishes, you will either see a report that no threats were found like below:

    tdss5.jpg

    If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.

  • If any infection or suspected items are found, you will see a window similar to below:

    tdss7.jpg

    • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these later. They may not be issues at all.
    • If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.
    • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
    • Make sure that Cure is selected. Important! - If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed to do so.
  • Click Continue to apply selected actions.
  • A reboot may be required to complete disinfection. A window like the below will appear:

    tdss6.jpg

    Reboot immediately if TDSSKiller states that one is needed.

  • Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run.
  • Attach this log to your next reply.
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I did not get the latest version of the program, but I have a copy of the program is outside of the update!

 Quick Scan Report File
Virus Scan Information

McAfee® Labs Stinger™ Version 11.0.0.276 built on May  3 2013 at 12:26:22
Copyright© 2013, McAfee Inc. All rights Reserved.
Virus data file v1000.0 created on May 3, 2013
Ready to scan for 6231 Viruses, Trojans and variants.

Scan initiated on السبت, مايو 11, 2013 06:33:08


Rootkit scan result : Not Scanned.


Scan completed on السبت, مايو 11, 2013 06:39:38


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Explorer is infected and your hosts file needs to be reset to default.

 

First we have to find a clean copy of explorer on the system.

 

Download Farbar Service Scanner and run it on the computer with the issue.

 

Type the following in the edit box after "Search:"

explorer.*

Click Search Files button and attach the log (FSS.txt) it makes to your reply.

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Restart your computer to Safe Mode with Command Prompt.

 

At the Command Prompt enter the following Command exactly as shown:

copy C:\WINDOWS\ServicePackFiles\i386\explorer.exe C:\WINDOWS\explorer.exe /v /y

Restart your computer to Normal Mode.

 

Run a fresh scan with Emsisoft Emergency Kit, attach the new scan log to your reply.

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This Malwarebytes Anti-Malware program has found the infection that caused the inability to other security software to remove the infection!
But with this Malwarebytes Anti-Malware "killer program," I got rid of some of these infections files on my system!!

 

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I can not open the attachments in your previous post, and why are you running applications I did not ask you to run.

No problem, I will upload again . And I've using the above mentioned program because I have a very infected system! :)

 

 

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This Malwarebytes Anti-Malware program has found the infection that caused the inability to other security software to remove the infection!

But with this Malwarebytes Anti-Malware "killer program," I got rid of some of these infections files on my system!!

hmmm :blush::thumbs:After using this program, now I can access to your emsisoft 

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And I've using the above mentioned program because I have a very infected system! :)

You have entirely missed the point. You are doing things on your own without any input or direction from myself. When you run tools that I did not ask you to run, then I have no idea what you are doing.

Run OTL.exe

  • Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

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Download Avenger from HERE and unzip to your desktop.

  • Run Avenger
  • Read the prompt that appears, and press OK
  • Copy & paste the following text in Input script Box:

    Files to delete:
    C:\WINDOWS\System32\Drivers\etc\hosts.bak
    Then click "Execute".
  • You will be presented with 2 confirmation prompts. Select yes on each. Your system will reboot.

    Note: It is possible that Avenger will reboot your system TWICE.

  • Upon reboot, a command prompt window will appear on your screen for a few seconds, and then Avenger's log will open.
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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

CF.jpg

Clean up with OTL:

  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
Delete the following from your Desktop: (If they exist)

AdwCleaner.exe

Avenger.exe

Avenger.txt

Avenger.zip

CFscript.txt

JRT.exe

JRT.txt

TDSSKiller.exe

Anything else I had you use

Delete the following files: (If they exist)

C:\Avenger.txt

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\AdwCleaner[s1]

C:\Avenger

C:\ComboFix

C:\Qoobox

C:\TDSSKiller_Quarantine

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:

    4l5a4i.png

  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck 2wlsw11.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.
Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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