After installing Emsisoft, I have two remaining Trojans left from the FBI Moneypak Virus I am unable to remove

[KelseyWood 0]

After installing Emsisoft, removed several FBI Moneypak Virus, but have 2 I am unable to remove.

[stapp 158]

Hi KelseyWood,

 

Please follow the steps outlined here and post the requested logs then one of our malware removal experts can help you.

 

 

http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/

[KelseyWood 0]

Sorry for the delay, here are your attachments.

[Kevin Zoll 309]

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java:

• Download the latest version of JRE 7 Update 21.
• Click the "Download JRE" button to the right.
• Accept the license agreement.
• Click on the download link for your system and save it to your desktop.

  Windows x86 Offline (jre-7u21-windows-i586.exe)

• Close any programs you may have running - especially your web browser.
• Then from your desktop double-click on the download to install the newest version.(Vista/7 users, right click on the JRE download and select "Run as an Administrator.")

Download AdwCleaner and save it on your desktop.

• Close all open programs and internet browsers (you may want to print our or write down these instructions first).
• Double click on adwcleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• You will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
• Attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
• If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer.

Download Junkware Removal Tool and save it on your desktop.

• Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log is saved to your desktop and will automatically open.
• Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Run OTL.exe

• Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot when it is done
• Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

[KelseyWood 0]

Windows Java x84 (32 bit) downloaded successfully installing Java 7 Update 21.

Adcleaner downloaded and processed, AdwCleaner[s1].txt attached.

Junkware Removal Tool downloaded, Microsoft security Essential turned off,  Speedy PC and AVG were successfully uninstalled.  JRR scanned, JRT.txt attached.

OTL fix.txt utilized by OTL, new log attached.

System rebooted, no know issues prevalent at this time.

Thank you!

[Kevin Zoll 309]

Changing tools.

Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted.

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  See HERE for help

• Double click on Combo-Fix & follow the prompts.
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**NOTE: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

NOTE:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

• ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[KelseyWood 0]

Saved as Combo-Fix.exe to desktop.  Disabled Antivirus and Spyware (Windows Security Center off, MS Security Essentials Off. 

Initiated Combo-Fix, "Anti-Virus not turned off".  Huh?  Error Saving File C:\Windows\erdnt\HIB-backup\BCD!

[RegCreateKeyEX:5-Access denied]

Found Firewall, turned off. 

Still error in saving files.

[Kevin Zoll 309]

Let's change tools.

Download avz4.zip from here

• Unzip it to your desktop to a folder named avz4
• Double click on AVZ.exe to run it.
• Run an update by clicking the Auto Update button on the Right of the Log window:
• Click Start to begin the update

  Note: If you receive an error message, chose a different source, then click Start again

• After the update, from the "File" menu, choose "Standard Scripts"
• Put a check next to item 2: Advanced System Analysis
• Click Execute selected scripts
• At the next prompt, click the OK button
• Let the scan run and click "OK" when the completion prompt pops up
• Now Close out of the Standard Scripts window, and exit AVZ
• Navigate to the avz4 folder and locate the folder LOG
• Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
• Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.

[KelseyWood 0]

Executed AV2 as instructed.  Virusinfo_syscheck.zip attached.

[Kevin Zoll 309]

The AVZ log looks fine.

Run a fresh scan with OTL, attach the new OTL log to your next reply.

[Kevin Zoll 309]

Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude, Elise, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

[KelseyWood 0]

Completion of instructed processes to remove Trojan were interrupted while traveling, thread locked.  I performed second OTL scan, log attached, desktop ini files now appearing on desktop.  Login still unavailable in user.

[Kevin Zoll 309]

I merged your new thread with your original thread.

Your OTL log looks fine.

The [RegCreateKeyEX:5-Access denied] message, when running ComboFix, looks like a permissions issue.

Download Windows Repair by Tweaking.com to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com

• Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
• Now open this folder and double-click Repair_Windows.exe.
• Click the Start Repairs tab on the far right.
• Click the Start button (bottom right)

  Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

• Click Unselect All
• Put a checkmark in the following items:
  • Reset Registry Permissions
  • Reset File Permissions
  • Remove Policies Set By Infections
  Note: Leave everything else unchecked
• Put a checkmark in Restart System When Finished
• Now click the Start button (bottom right)

Try running ComboFix.

[KelseyWood 0]

Tweaking.com's Wondows Repair run as instructed.  Stages 1-50, with deletions.  System restarted.

ComboFix updated, attempted to run, run again successfully scanning.  See attached log.

[Kevin Zoll 309]

ComboFix found and removed some additional items.

How are things running?

[KelseyWood 0]

Antivirus and firewall can be enabled and are back on no issues there.  Change users, still an error with that user.

[Kevin Zoll 309]

What is the error message, if any?

[KelseyWood 0]

Administrator:cmd.exe

Microsoft Windows version...

c:\user\kwood\documents\49ffd09e.exe is not recognized as an internal or external command operable program or batch file

c:\woindows\system32>

 

Exit out that window, black screen.

[Kevin Zoll 309]

Run OTL and select "Scan All Users", click the Run Scan button.

Attach the new OTL log to your reply.

[KelseyWood 0]

Ran OTL all users, minimal output, log attached.

[KelseyWood 0]

I ran OTL, Standard output including LOP Check and Purity Check attached.

[Kevin Zoll 309]

Run OTL.exe

• Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot when it is done
• Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

[KelseyWood 0]

Copy and pasted OTL Fix, ran Run Fix, attached OTL Log

[KelseyWood 0]

All appears back to normal... thank you.  I am able to log into my user unimpeded.  I am very grateful.

[Kevin Zoll 309]

Let's double check.

Run a fresh scan with OTL, select "Scan All Users", attach the new OTL log to your reply.

[KelseyWood 0]

Anti Virus and Firewall turned off, full all-users scan performed, log attached.

[Kevin Zoll 309]

Run OTL.exe

• Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot when it is done
• Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

[KelseyWood 0]

Copied/ pasted OTL.fix, ran fix, re-booted all with Virus and Firewall off, contents of OTL log attached (misnamed file, retained the contents, to save, had to re-save)

[Kevin Zoll 309]

The log is incomplete. Run the OTL fix again, attach the new OTL log to your reply.

[KelseyWood 0]

OTL Fix run again, attached new OTL log.  Sorry for the partial copy previous.

[Kevin Zoll 309]

How are things running?

[KelseyWood 0]

Life is good.  NO known or noticeable issues.

[Kevin Zoll 309]

It is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Press the Windows key + R and this will open the Run text box.  Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.
  

Delete the following from your Desktop: (If they exist)
AdwCleaner.exe
CFscript.txt
JRT.exe
JRT.txt
TDSSKiller.exe
Anything else I had you use

Delete the following files: (If they exist)
C:\ComboFix.txt

Delete the following folders: (If they exist)
C:\AdwCleaner[s1]
C:\ComboFix
C:\Qoobox
C:\TDSSKiller_Quarantine

Empty the Recycle Bin

Download to your Desktop:
- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner
  

Run CCleaner

• Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• The following should be selected by default, if not, please select:
  
• Click and choose
• Uncheck
• Then go back to and click to run it.
• Exit CCleaner.
  

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating.  Update anything program/application detected as being out-dated.

Articles to read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[KelseyWood 0]

OTL Cleanup does not seem to complete.  Output folder C"\32788R22FWJFW just keeps running.

[Kevin Zoll 309]

OK, manually delete C:\32788R22FWJFW and then run OTC again.

[KelseyWood 0]

Manually deleted C:\32788R22FWJFW, but in running OTC again, it reappears.

[Kevin Zoll 309]

You are running OTC and not clicking the Cleanup button in OTL?

[KelseyWood 0]

Doesn't give me the options, starts out running a script.

[Kevin Zoll 309]

OK, just go ahead and delete OTL, C:\32788R22FWJFW, and C:\_OTL.

[KelseyWood 0]

Had the same problems, then tried (again) updating to a newer version of OTL and the process completed (folder 32788R22FWJFW again still present however) but the process completed.  OTL program only runs script, does not allow any options, including CLEANUP.  OTL main screen does not appear.

[KelseyWood 0]

Made it through Combo Fix, OTL Clean up and Ccleaner.  Updated Windows and Adobe per Secunia.  Deleted files and folders.  Thank you.

[Kevin Zoll 309]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.