Niani

EMSISOFT DIRECT DISK ACCESS SUPPORT DRIVER and "a2ddax64.sys" BSOD once a week

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Hello,

 

 

Exactly once a week every wednesday i have a BSOD when my PC resume from sleep.

 

The mini dump reveal the following :

 

 

==================================================
Dump File         : 052913-17375-01.dmp
Crash Time        : 29/05/2013 06:16:10
Bug Check String  :
Bug Check Code    : 0x00000139
Parameter 1       : 00000000`00000003
Parameter 2       : fffff880`0dca81e0
Parameter 3       : fffff880`0dca8138
Parameter 4       : 00000000`00000000
Caused By Driver  : a2ddax64.sys
Caused By Address : a2ddax64.sys+c4b31e0
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+5a440
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\052913-17375-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 9200
Dump File Size    : 165 112
==================================================

 

I think  EMSISOFT DIRECT DISK ACCESS SUPPORT DRIVER is causing me a little trouble.

 

 

Good day

 

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We'll need a full memory dump for our developers to take a look at in order to determine the cause of the issue. Please follow the instructions at this link, and then the next time it happens there will be a file named MEMORY.DMP in the root of your C: drive. If you could ZIP this file and upload it to a file sharing service so that you can send us a link, then that would be great. ;)

File sharing websites can include sites such as RapidShare/DepositFiles/BayFiles/etc. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services are usually more reliable.

Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. If you need to reduce the file size more than ZIP is capable of, note that the 7z format from 7-Zip and the RAR format from WinRar will reduce the size of files better than ZIP will.

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