kevin9x

Cannot connect to Private WiFi with OA enabled

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Online Armor Free 6.0.0.1736 (Without HIPS).

 

Windows 7 Home Premium 64 Bit (Service Pack 1) and latest updates.

 

Avast Antivirus Free 8.

 

 

I have a problem with Online Armor blocking my connecting to my private WiFi Hotspot. My Mobile Phone is used as the WiFi Hotspot.

 

Problem is as follows...

 

With the OA firewall enabled, when I try to connect to the WiFi hotspot, it takes a long time to connect, and then displays "Limited Connectivity", The end result is that I have no internet connection on my laptop.

 

If I disable OA firewall, the WiFi connection becomes successful and I can browse the internet on my laptop.... Now if I enable the firewall, everything becomes smooth. OA recognizes the new network (when connected for the first time) and asked me if I want to trust it. Then I can browse without any problems.

 

 

The problem here is that everytime I want to connect to the Hotspot, I have to disable OA for 15-20 seconds in order for the initialization of the WiFi connection to be successful, then re-enable it and browse the internet safely.

 

 

This problem does not happen when I use other mobiles that work as a bluetooth modem.

 

 

Can you please help me by configuring OA or any system settings correctly so that I can connect to my private WiFi hotspot without having to disable OA everytime?

Edited by GT500
Added color to Windows version, so that I don't overlook it.

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I assume that avast! Antivirus Free is the only other security software you have installed?

We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with your network connection. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.

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I assume that avast! Antivirus Free is the only other security software you have installed?

We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with your network connection. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.

 

Hello GT500,

 

I have sent you a private message with an attached RAR file. Please check your inbox.

 

By the way, There is no other security software installed... However, I have Sandboxie installed.

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May I know when can I get a response?

That depends on when they can take a look at your logs. Hopefully it will be soon.

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That depends on when they can take a look at your logs. Hopefully it will be soon.

 

 

Windows Firewall does not pose a problem when I connect to the internet through my mobile phone's WiFi hotspot.

 

In Samsung Kies, it instructs to allow "Wireless Portable Devices" in the Windows Firewall settings. I think this might provide a clue as to what program or port should be permitted in the OA firewall in order for my WiFi internet connection to be successful.

 

I tried allowing all Windows executables (which appear to be part of the Windows 7 OS) in the OA firewall, but that did not solve the problem described in the first post of this thread.

 

I think I need to alllow a particular port of one Windows executable in OA firewall in order to solve this issue. Can you help me identify the right Windows executable and the right ports to be allowed?

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Is Online Armor in Advanced Mode or Standard Mode?

 

I'm using the free version of Online Armor. Only standard mode is available in the free version.

 

Okay now, please tell me what to do next?

 

Can you help me identify the right Windows executable and the right ports to be allowed... or anything else?

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In Standard Mode, Online Armor will automatically allow any ports that an executable is listening on.

I would need a log to know what executables to exclude in Online Armor. OTL should contain all of that information if you want to get me an OTL log. Please run OTL by following the instructions below:

  • Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run').
  • Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes.
  • When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually.
  • Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.

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In Standard Mode, Online Armor will automatically allow any ports that an executable is listening on.

I would need a log to know what executables to exclude in Online Armor. OTL should contain all of that information if you want to get me an OTL log. Please run OTL by following the instructions below:

  • Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run').
  • Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes.
  • When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually.
  • Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.

 

 

Hello,

 

I have found the solution to the problem. I had to add a new port :

 

Svchost.exe

Protocol : UDP

Direction : Inbound

Port : 1900

 

 

That solved the problem.

 

But I have two doubts. Online Armor added a new port 68 (bootpc) above this newly created rule above.

 

Can you tell me what is this Port 68 (bootpc)?

 

 

Second doubt :

 

In the Firewall > Computers > (Here I can see my wifi network from my Mobile phone's wifi hotspot.

 

When I right-click it, it shows [Trust, Untrust, Distrust]

If I select Distrust, the mobile private wifi network (which connects my laptop to the internet) gets blocked. However when I set Untrust or Trust, the wifi network  is allowed.

 

Which one should I select here in this case? Trust or Untrust?

 

Also what is the difference between Trust or Untrust (with regards to the rules or anything concerned with it?)

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