lorac Posted June 21, 2013 Report Share Posted June 21, 2013 Hi, Originally posted on the EAM forum. Was advised to attach EEK log and OTL.txt and Extras.txt and post here. The above file is showing up on a deep scan on EAM, but when I delete or quarantine it seems to return by itself. Can't seem to get rid of it. Grateful if you could advise. Have never had anything get through with EAM and OA on the pc. Grateful for your help. Thanks and regards Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 21, 2013 Report Share Posted June 21, 2013 Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME Upgrading Java: Download the latest version of JRE 7 Update 25. Click the "Download JRE" button to the right. Accept the license agreement. Click on the download link for your system and save it to your desktop. Windows x86 Offline (jre-7u25-windows-i586.exe) Close any programs you may have running - especially your web browser. Then from your desktop double-click on the download to install the newest version.(Vista/7 users, right click on the JRE download and select "Run as an Administrator.") Using Programs and Features in the Control Panel; uninstall the following: Java(TM) 6 Update 20Run OTL.exeCopy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) Let me know of any problems you may have encountered with the above instructions and also let my know how things are running. Link to comment Share on other sites More sharing options...
lorac Posted June 22, 2013 Author Report Share Posted June 22, 2013 Hi Kevin, Have run the Java update and uninstalled the old version, but can't find OTLfix.txt. It doesn't seem to appear at the end of the post. Thanks and regards Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 22, 2013 Report Share Posted June 22, 2013 Here you go. Link to comment Share on other sites More sharing options...
lorac Posted June 22, 2013 Author Report Share Posted June 22, 2013 Here's the new OTL log. Thanks and regards Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 23, 2013 Report Share Posted June 23, 2013 Changing tools. Download ComboFix from Link Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop !!! IMPORTANT !!! Save ComboFix to your Desktop NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on Combo-Fix & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **NOTE: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. NOTE: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt)Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! Link to comment Share on other sites More sharing options...
lorac Posted June 24, 2013 Author Report Share Posted June 24, 2013 Here's the combofix text file. For some reason it wouldn't seem to attach from the combofix file, only to open, but had saved a text copy to desktop, so have attached that. Hope that's OK. If not, let me know. Thanks and regards, Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 24, 2013 Report Share Posted June 24, 2013 Let's take a fresh look. Run a fresh scan with OTL, attach the new OTL log to your reply. Link to comment Share on other sites More sharing options...
lorac Posted June 25, 2013 Author Report Share Posted June 25, 2013 Here's the new OTL log. Thanks Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 25, 2013 Report Share Posted June 25, 2013 Run OTL.exe Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) Let me know of any problems you may have encountered with the above instructions and also let my know how things are running. Link to comment Share on other sites More sharing options...
lorac Posted June 25, 2013 Author Report Share Posted June 25, 2013 Here's the new OTL log. Thanks. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 25, 2013 Report Share Posted June 25, 2013 Let's double check. Run a fresh scan with OTL, attach the new OTL log to your reply. Link to comment Share on other sites More sharing options...
lorac Posted June 26, 2013 Author Report Share Posted June 26, 2013 Here's the new OTL log. Thanks. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 26, 2013 Report Share Posted June 26, 2013 Your OTL log looks fine. How are things running? Link to comment Share on other sites More sharing options...
lorac Posted June 26, 2013 Author Report Share Posted June 26, 2013 Seem to be running fine. Haven't come across any problems. Thanks for your help. Much appreciated. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 27, 2013 Report Share Posted June 27, 2013 Unless you are having problems, it is time to do the final steps. Now to remove most of the tools that we have used in fixing your machine: Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) Clean up with OTL: Double-click OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. Delete the following from your Desktop: (If they exist) AdwCleaner.exe CFscript.txt JRT.exe JRT.txt TDSSKiller.exe Anything else I had you use Delete the following files: (If they exist) C:\ComboFix.txt Delete the following folders: (If they exist) C:\AdwCleaner[s1] C:\ComboFix C:\TDSSKiller_Quarantine Empty the Recycle Bin Download to your Desktop: - CCleaner Portable UnZip CCleaner Portable to a folder on your Desktop named CCleanerRun CCleanerOpen the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit) The following should be selected by default, if not, please select: Click and choose Uncheck Then go back to and click to run it. Exit CCleaner. Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore. You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. Run Windows Update and update your Windows Operating System. Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated. Articles to read: How to Protect Your Computer From Malware How to keep you and your Windows PC happy Web, email, chat, password and kids safety 10 Sources of Malware Infections That should take care of everything. Safe Surfing! Link to comment Share on other sites More sharing options...
lorac Posted June 27, 2013 Author Report Share Posted June 27, 2013 Have taken the final steps, and everything seems to be cleaned up. However, using Windows + R didn't find Combofix. It doesn't seem to be there any longer though. Everything seems to be running fine, scans are clear and everything is up-to-date according to the Secunia Software Inspector. Thanks for your help. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted June 27, 2013 Report Share Posted June 27, 2013 Thread Closed Reason: Resolved The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread. Link to comment Share on other sites More sharing options...
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