Adware.BHO.BProtector.A(B)

[gregs 0]

Hi,

 

Could use some help.

 

Thansk,

Greg Smith

[Kevin Zoll 309]

Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted.

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  See HERE for help

• Double click on Combo-Fix & follow the prompts.
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**NOTE: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

NOTE:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

• ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[gregs 0]

Thanks again, everything is running much faster

[Kevin Zoll 309]

Let's take a fresh look.

Run a fresh scan with OTL, attach the new OTL log to your reply.

[gregs 0]

Okay...thanks again

[Kevin Zoll 309]

According to your OTL Extras log, you have multiple Antvirus applications installed. You only need 1. Having more that 1 resident Antivirus application on your computer will cause problems. They will interfer with each other and create conflicts, causing system performance to suffer. Pick one uninstall the other.

AVG 2012
AVG 2013
Norton Internet Security

Using Programs and Features in the Control Panel; uninstall the following:

Java(TM) 6 Update 22
Java(TM) 6 Update 7

The installed version of Firefox on this computer is out-dated. Install the current version of FireFox from: Mozilla Firefox

The installed version of Thunderbird on this computer is out-dated. Install the current version of Thunderbird from: Mozilla Thunderbird

Download AdwCleaner and save it on your desktop.

• Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
• Double click on adwcleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• You will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
• Attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
• If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer.

Download Junkware Removal Tool and save it on your desktop.

• Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log is saved to your desktop and will automatically open.
• Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Run OTL.exe

• Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot when it is done
• Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

[gregs 0]

Hi,

 

Norton isn't in my uninstall programs box, but got rid of AVG 2012, will get rid of 2013 too and use your program when this is done.

 

Did everything else ...here are the logs.

 

Thanks...Again,

 

Greg

[Kevin Zoll 309]

Run the Norton Removal Tool: https://support.norton.com/sp/en/us/home/current/solutions/kb20080828154508EN_EndUserProfile_en_us

Run a fresh scan with OTL, attach the new OTL log to your reply.

[gregs 0]

OK

 

Thanks,

G

[Kevin Zoll 309]

Your OTL log looks fine. How are things running?

[gregs 0]

Great. Thanks again for everything

[Kevin Zoll 309]

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

Delete the following from your Desktop: (If they exist)

AdwCleaner.exe

CFscript.txt

JRT.exe

JRT.txt

Anything else I had you use

Delete the following files: (If they exist)

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\AdwCleaner[s1]

C:\ComboFix

C:\Qoobox

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• The following should be selected by default, if not, please select:

  

• Click and choose
• Uncheck
• Then go back to and click to run it.
• Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[Kevin Zoll 309]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.