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Hello,

 

then we need further debug informations. Before we can get that, we'll need to set a registry entry that will tell Emsisoft Anti-Malware to output debug information that DebugView can see and save in its log. The following file eam_debug_output.zip contains two batch files. One of the will enable debug mode, and the other will disable it. Please download this file, extract the batch files from it, and run the batch file named eam_enable_debug_output (if your computer is running Windows Vista or Windows 7 then please make sure to right-click on the batch file and select to Run as administrator):

zip.gif  eam_debug_output.zip   606bytes   20 downloads


After that, please restart your computer, make sure that Emsisoft Anti-Malware 8.0.0.10 is installed (do not enable Beta Updates yet), and then follow the instructions below:

  • Download DebugView from this link:
  • When downloading, make sure to save it on your Desktop instead of clicking 'Run' or 'Open'.
  • Right-click on the 'DebugView' file that you just saved on your Desktop, and select "Extract All".
  • Before running DebugView, you will need to add a process exclusion to Emsisoft Anti-Malware to prevent crashing issues. Here are the instructions:
    • Please go ahead and open Emsisoft Anti-Malware from the icon on the desktop.
    • click on Guard in the menu on the left.
    • Go to the File Guard tab.
    • Click on the Manage whitelist link on the left, just above 'Alerts'.
    • On the left, under where it says Type, click on where it says File and change it to Process.
    • Click in the white space to the right of where you just changed 'File' to 'Process', under where it says Item, and a little button with three dots on it will appear to the right.
    • Click on the button with the three dots.
    • Navigate to the folder where DebugView is saved (this should be on your desktop), select the Dbgview file, and click the Open button in the lower-right.
    • Click OK at the bottom to save the settings, and then close Emsisoft Anti-Malware.
  • Open the new DebugView folder that was created on your Desktop after extracting.
  • Windows XP and 2000 users should double-click on the file named Dbgview. Windows 7 and Vista users should right-click and select "Run as Administrator".
  • Run your computer some minutes with the high cpu load of the a2service.exe.
  • Then please save the DebugView log and send the file to [email protected] with a hint to this topic.

After that, you can run the eam_disable_debug_output batch file to disable debug mode. Note that your computer will need to be restarted after running the batch file.

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I find V8 to be lighter also. Vista in itself tends to a rather heavy OS, requiring much more resources than Windows 7/8 & even XP. I have the OS installed for testing purposes on the same machine as Win 7 & 8 (all 64 bit).

 

Once in a while, I also find the a2service.exe to use excessive resources, however it's brief & hasn't given me reason to be concerned. Any security app worth having will have some spikes that will level out, provided all is normal with the machine.

 

Cat

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