frogholler

I need to remove 5 infections

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I also need the scan log from Emsisoft Emergency Kit. Without it I have no way of knowing what was found.

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msisoft Anti-Malware - Version 8.0

Last update: 7/24/2013 8:59:50 PM

User account: connie-PC\connie

 

Scan settings:

 

Scan type: Smart Scan

Objects: Rootkits, Memory, Traces, C:\Windows\, C:\Program Files\, C:\Program Files (x86)\

 

Detect Riskware: Off

Scan archives: Off

ADS Scan: On

File extension filter: Off

Advanced caching: On

Direct disk access: Off

 

Scan start: 7/24/2013 9:42:23 PM

Value: HKEY_LOCAL_MACHINE\SOFTWARE\FREEZE.COM\INSTALLER -> ID detected: Trace.Registry.EZ Game Cheats (A)

Value: HKEY_CLASSES_ROOT\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113} -> HELPTEXT detected: Trace.Registry.SEO Toolbar (A)

Value: HKEY_CLASSES_ROOT\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113} -> MENUTEXT detected: Trace.Registry.SEO Toolbar (A)

Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\INTERNET EXPLORER\TOOLBAR -> {AE07101B-46D4-4A98-AF68-0333EA26E113} detected: Trace.Registry.SEO Toolbar (A)

Key: HKEY_LOCAL_MACHINE\SOFTWARE\FREEZE.COM detected: Trace.Registry.Freeze (A)

 

Scanned 320540

Found 5

 

Scan end: 7/24/2013 9:43:42 PM

Scan time: 0:01:19

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I wasn't able to locate the log as I am not very familiar with saving files, etc. so hopefully, the copy and paste will work. Meanwhile, I'll keep trying to locate it.  Thank you.

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All logs are to be attached. Do not copy & paste any logs to your replies, unless you are specifically asked to do so.

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  • If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer.
Download Junkware Removal Tool and save it on your desktop.
  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Run OTL.exe
  • Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)
Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

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I don't have administrator rights to put the logs onto the desk top even tho my name is listed as administrator. and I have no idea how to get permission to do it. Thank you for your time. I appreciate you trying to help. Wish you could just help me by remote instead as I'm very ignorant about using programs and moving and saving files here and there. 

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Download Windows Repair by Tweaking.com to your desktop.  Use the direct download link for the Portable version of Windows Repair by Tweaking.com

  • Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
  • Now open this folder and double-click Repair_Windows.exe.
  • Click the Start Repairs tab on the far right.
  • Click the Start button (bottom right)
    Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
  • Click Unselect All
  • Put a checkmark in the following items:
    • Reset Registry Permissions
    • Reset File Permissions
    • Remove Policies Set By Infections
    • Repair Winsock & DNS Cache
    • Repair Proxy Settings
    • Repair Volume Shadow Copy Service
    • Set Windows Services To Default Startup


    Note: Leave everything else unchecked [*]Put a checkmark in Restart System When Finished [*]Now click the Start button (bottom right)

This will take a while to finish.

 

Once the system has restarted, let me know if you still have problems placing logs on you rDesktop.

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I thought I had sent this reply this morning but just in case it didn't go through,I want to thank you again for all the info you have relayed to me and I am printing it off for future reference. I ran another scan last night and again this A,M, and the 5 infections have disappeared. This happened I guess after I installed and ran the ADwCleaner program. I didn't do anything different.In any event, they are gone for which I am thankful. Thanks again.  Sincerely, frogoller

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You are welcome.

I would like to get a fresh log from OTL, that way I can make sure we got everything.

Run a fresh scan with OTL, attach the new OTL log to your reply.

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Still a few things to cleanup.

 

Run OTL.exe

  • Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

 

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude, Elise, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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