hurrimark

Items won't quarantine and other errors

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Hi there,

 

The Emsisoft scanner found 14 items, which however cannot be quarantined.

In addition, when i try to run a game on my PC it comes up with the message:

 

 

run time error '-2147319779 (8002801d)':
automation error
library not registered.
 
I've attached the OTL and command kit files, however there is not an extras file being produced.
i've manually checked in C drive and using the search function but there isn't one there.
 
regards.

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Copy the contents of the below quote box to Notepad; Save As FixReg.reg to your Desktop; make sure File Type: is set to All Files (*.*).

Windows Registry Editor Version 5.00

[-HKEY_CLASSES_ROOT\CLSID\{2C704DBB-9C46-11D1-B784-00001C1AD1F8}]

[-HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{2C704DBB-9C46-11D1-B784-00001C1AD1F8}]
Close Notepad.

Locate FixReg.reg on your Desktop. Double-click on it and answer 'Yes' when asked if you want to merge with the registry.

Run OTL

  • Copy & paste the entire contents of OTLfix.txt (ATTACHED BELOW) into the Custom Scans/Fixes box located at the bottom of OTL.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)
Let me know of any problems you may have encountered with the above instructions and also let my know how things are running.

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Changing tools.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to your desktop.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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Unless you are having problems, it is time to do the final steps.

Clean up with OTL:

  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.


Delete the following folders: (If they exist)
C:\FRST

Empty the Recycle Bin

Download to your Desktop:
- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner


Run CCleaner

  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:
    4l5a4i.png
  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck 2wlsw11.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.


Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating.  Update anything program/application detected as being out-dated.

Articles to read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only.  Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.  Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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