wordsmith44

Failure to start Online Armour

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Often when I start my PC the message "Cannot start Online Armour" is displayed.   Curiously though the Anti Malware icon is present in the Taskbar but not the 'Guard' icon.

 

If I restart the PC the message is not shown a second time, so presumably the full Online Armour is now OK.

 

Any ideas please?

 

Thanks

Wordsmith44

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How reproducible is the issue? It might be necessary to get Debug Logs for our developers to look at, but it is best if you can reproduce the issue easily to reduce the size of the logs.

To get Debug Logs, please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.

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