christianalonso

update process freezes and can not finish

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Since today's morning (August 18th, 2013) my laptop can not download updated signatures from your server
 
The update process freezes and the update log says " unable to retrieve update information from server "
 
I have full access to any website and there is nothing wrong with my internet connection,
actually right now I'm downloading stuff from the internet without any problem via single
or simultaneous downloads
 
According to this facts, when you will able to fix your server ?
 
My name is Christian Valenzuela
 
I am a legit owner of the software Emsisoft AntiMalware 8.0.0.10
 
Please reply ASAP and help me out
 

Thank you

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i posted recently an issue described above under the same topic title

 

i just found out something interesting.....

 

when i opened the details of the update log

it says that all the update signatures have been uploaded

except for the file called " e_spyw.i17 "

 

the exact content of the update log is as follows:

 

----------------------------------------------------------------------

General Information:

Update started: 8/18/2013 9:30:19 PM
Update ended: 8/18/2013 9:43:12 PM
Time elapsed: 0:12:53

Unable to retrieve update information from server

Detailed Information:

12 modules, 2530561 bytes

Signatures\BD\e_spyw.i17 (228917 bytes) - not updated
Signatures\BD\e_spyw.i17 (228917 bytes) - not updated
Signatures\BD\e_spyw.i17 (228917 bytes) - not updated
Signatures\BD\e_spyw.i06 (351820 bytes) - updated
Signatures\BD\emalware.332 (113025 bytes) - updated
Signatures\BD\emalware.342 (179248 bytes) - updated
Signatures\BD\emalware.333 (223457 bytes) - updated
Signatures\BD\dalvik.cvd (202755 bytes) - updated
Signatures\BD\e_spyw.i17 (228917 bytes) - not updated
Signatures\BD\e_spyw.i15 (206769 bytes) - updated
Signatures\BD\e_spyw.i05 (337471 bytes) - updated
Signatures\BD\update.txt (348 bytes) - updated

-----------------------------------------------------------------------

 

so I am dealing with an uncomplete update process....not the

whole update process

 

i hope that it clarify my issue

 

waiting for your help...

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Please allow me to apologize for the slow response.

If you are still having issues, then we will need a Fiddler log to see what is causing the issue.

Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below:

  • After installing Fiddler, please open it from the Start Menu.
  • Launch Emsisoft Anti-Malware.
  • Go to Configuration in the menu on the left.
  • Select the Update Settings tab.
  • Click on the Connection settings link in the lower-right corner.
  • Check the box that says Use proxy server.
  • Enter localhost in the Proxy server field, and then enter 8888 in the port field.
  • Click 'OK'.
  • Go back to the Menu on the left, and select Security Status.
  • Click on the Update Now button to start the update (Fiddler must be running when you do this).
  • After the update fails, go back to Fiddler, and to File, then Save, and select All Sessions (please save it on your desktop).
  • Please send me the Fiddler log in a Private Message (do not post in in a reply).
Note that you may need to ZIP the log to be able to attach it to a Private Message. If you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

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