ev2636

Online Armor heavy cpu load

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I use core 2 duo T7500 2.2Ghz (I know its not new)

for hours onsrv.exe was loading the cpu around 50% there was no notification or explanation

usually there was no such continuous load on the cpu

I had to shut it down

Online Armor could be heavy to run sometimes

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It is probably just a certain program that needs to be excluded from Online Armor so that it doesn't monitor it. Lets get some Debug Logs to see if they show which program needs to be excluded. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then verify the high CPU usage. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.

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This problem has been happening for months on both my machines and other customers I've installed the product on.

 

It's making me look bad as a technician when I recommended this product. 

 

If your firewall is taking up all the CPU slices of an entire core or even 80-90% of total CPU usage system wide for 3 straight minutes then the firewall is in an error state and requires user intervention.

 

It should not be too hard to have the fire wall spawn an external process that then locks the internet, shuts down the firewall OASRV.EXE service and restarts it to fix the problem. 

 

I and others have mentioned this problem over the last several months and have been waiting since November for a patch and nothing changes.

 

We just get told to uninstall Online Armor, restart twice and have to go through the learning process over the next week ALL over again.

 

FIX IT!

 

This is a problem especially when the firewall sits there taking up almost complete CPU usage and your only option is to hold the off button down for 6 seconds. 

 

I can guarantee the problem will occur with Revo Uninstaller.  It's been around for years and is one of the most popular and trusted uninstallers out there but if the machine locks up while trying to do an uninstall it turns out to be OASRV.EXE hitting 50 to 90% CPU. 

You could at least add Revo to the database of trusted apps folders.  There is a portable version of Revo also.  A check in the Windows registry for Revo is NOT enough to update your database. 

 

Life Hacker has an article on moving to all portable apps and getting away from installers.  It saves time on upgrading the OS and lets people move around with their favorite apps on a thumb drive. 

I've done this and know thousands of people read and commented on that Life Hacker article.  Portable Apps are the way to go.

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Our developers are working hard on Online Armor, and new beta versions have been released recently. Have you tried enabling Beta Updates and running and update in Online Armor to see if any of these issues have been resolved?

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