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lorac

Emisisoft update only getting to 14% and green arrow showing all the time

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Hi,

Since yesterday the green flashing arrow has been showing continuously on the icon, as when it is updating.  Tried to do a manual update to clear it several times, but the update only reaches 14%.  Also, have shut down EAM and restarted PC, but still the flashing green arrow is there.  Grateful for your advice.

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Lets get some debug logs from Emsisoft Anti-Malware. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging).

Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions:

  • Run the eam_enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator).
  • You will see a black window pop up, and then disappear very quickly. After that happens, please restart your computer.
  • Reproduce the issue you are having with updates.
  • Once your have reproduced the issue, hold down the Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog.
  • Type the following into the Run dialog, and then click OK:

    %ALLUSERSPROFILE%\Emsisoft
  • A window should open and you should see a Logs folder. Right-click on that Logs folder, go to Send to, and select Compressed (zipped) folder.
  • Move the new ZIP archive you created with the logs folder in it to your desktop.
  • Attach the ZIP archive containing the logs to a reply by using the More Reply Options button to the lower-right of where you type in your reply.
Note: If you get an error message when trying to send the Logs folder to a Compressed (zipped) folder then you may need to try a utility such as 7-Zip or WinRar to compress the folder. Both 7-Zip and WinRar have options to create an archive and save it in another location (such as on your desktop), which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar.

After posting the debug logs, you can run the eam_disable_debug_output batch file (be sure to run it as administrator as well) and restart your computer again to disable debug logging.

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Hi Arthur,

Thanks for your reply.  Wasn't able to do the debug logs until today, and when I sat down to start the process, I found that EAM is back to normal and is now updating normally, so everything seems OK now.  Sorry to have troubled you.

Best regards

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I'm glad to hear that everything is working fine now. Please let us know if you have any further trouble. ;)

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