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adware.bho.bprotector.1 (b) infection


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Has a virus blocked my access?

 

When I tried to access the URL of my on-line backup service, www.carbonite.com, the reply is

Bad Request - Invalid Verb

HTTP Error 400. The request verb is invalid.

 

What I have done

 

  1. Emsisoft antimalware deep scan shows no infection
  2. I checked if my firewall (Privatefirewall) had blocked the URL, but it was not blocked.  
  3. I added Carbonite to the URL white list of the Firewall (if I had missed something), but the error message persisted
  4. The Carbonite program at my computer has 293 files queued for backup with the message "searching for files to backup" since over 2 hrs. I have not changed or added 300 files since I last accessed Carbonite. So also the backup pathway is evidently affected.  
  5. I Googled but no report indicting the same problem (Bad Request response at accessing Carbonite.com)
  6. I don't know exactly how long time this issue has been there. It was over a week since I last tried to contact Carbonite.
  7. No "Bad Request.." response from any other URL.

QUESTION

Is the Carbonite server system is in trouble?

Or has some undetectable malware blocked my access to my online-backup service?

 

Estonijaan

 

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude, Elise, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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Emsisoft has quarantained it.

 

Required logs are attached

 

For some reason the access to my online backup, www.carbonite.com, is blocked since the same day as the trojan infected - see posting: http://support.emsisoft.com/topic/12557-infection-cannot-access-my-online-backup-service-carbonite/

 

Has perhaps this trojan blocked the access? 

 

Regards,

Jaan

 

 

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You did not need to start a new topic. You already have a topic for this request.

I have merged this topic with your original topic.

You did not attach Additions.txt from FRST. There are no optional logs.

Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  • If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
Download Junkware Removal Tool and save it on your desktop.
  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude, Elise, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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This I reported earlier in the messages at:

http://support.emsisoft.com/topic/12630-adwarebhobprotector1-b-infection/

You locked that so I had to start a new topic.

 

Sorry, I have been extremely busy, no time for follow up.

 

Now I am sending all the requested info  except the JRT log file which disappeared at once after scanning (it was there for a moment). Not found on the desktop as you said it would.

 

QUESTION: What is the filename of the JRT log file? I did a search for the string "jrt" with Win7 "Search programs and files" in the whole computer but not found.

 

 

Regards,

Estonijaan

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I have merged your new topic with your original support request.

Download attached fixlist.txt file and save it to the Desktop.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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My online backup URL carbonite.com is still blocked : 

Bad Request - Invalid Verb

HTTP Error 400. The request verb is invalid.

 

and the Carbonite backup program cannot access the server either

 

Question: I have only done what you told me to (sending the log files), so I have not yet run the adwcleaner which found several issues. I thought you wanted to look at them more. Can I cleen now with Advcleaner?

 

Emsisoft antivirus had not found anything at repeated scans.

 

Estonijaan

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Addition: 

 

The computer was very slow formerly, but after quarantaining the trojan (adware.bh.ob.protector1b) it seems that it works faster. I am concerned about the blockage of the online backupservice. So I suspect that the computer may need to be cleanded from all the remains of the trojan. What to do? May I run adwclean now and what more?

 

Estonijaan

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Ran adwarecleaner and cleaned everything there was to clean. This time it found only very few items compared to first time when I did not clean. Strange. 

 

Anyway still Carbonite.com is blocked:

 

Bad Request - Invalid Verb

HTTP Error 400. The request verb is invalid.

 

Screendump attached

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OK, let's try resetting some ares of Windows to their default settings.

Download Windows Repair by Tweaking.com to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com

  • Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
  • Now open this folder and double-click Repair_Windows.exe.
  • Click the Start Repairs tab on the far right.
  • Click the Start button (bottom right)

    Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

  • Click Unselect All
  • Put a checkmark in the following items:
    • Reset Registry Permissions
    • Reset File Permissions
    • Repair Hosts File
    • Remove Policies Set By Infections
    • Repair Winsock & DNS Cache
    • Remove Temp Files
    • Repair Proxy Settings
    Note: Leave everything else unchecked
  • Put a checkmark in Restart System When Finished
  • Now click the Start button (bottom right)
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It just seems that I got another virus. It blocks Google chrome so I can only use Firefox. I was running Emsisoft antimalware scan but it disappeared without finishing. This malware apparently is closing down programs. I suppose I have to use the Emergency kit again.

 

estonijaan

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Let's do a check for RootKits.

Read carefully and follow these steps.

  • Download TDSSKiller and save it to your Desktop.
  • Double-click on TDSSKiller.exe to run the application.

    tdss1.png

  • Click Change parameters

    settings20121003115955.png

  • Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK

    tdss3.png

  • Click on the Start Scan button to begin the scan and wait for it to finish.

    NOTE: Do not use the computer during the scan!

  • During the scan it will look similar to the image below:

    tdss4.jpg

  • When it finishes, you will either see a report that no threats were found like below:

    tdss5.jpg

    If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.

  • If any infection or suspected items are found, you will see a window similar to below:

    tdss7.jpg

    • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these later. They may not be issues at all.
    • If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.
    • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
    • Make sure that Cure is selected. Important! - If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed to do so.
  • Click Continue to apply selected actions.
  • A reboot may be required to complete disinfection. A window like the below will appear:

    tdss6.jpg

    Reboot immediately if TDSSKiller states that one is needed.

  • Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run.
  • Attach this log to your next reply.
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Now we have 3 major issues.

 

1. The initial inaccessibility of my online backup service Carbonite.com http://carbonite.com

 

2. The recent inaccessibility of Google Chrome. Note that at the same time disappeared the shortcut to gmail situated in the taskbar (which I generated from Google Chrome)

 

3. NEW. Disapperance of Gmail emails, both sent and received. This has been confirmed for 100% sure. Such things very rarely happened before, but now every 3-5 days.

 

The second came after som extensive internet search - on healt-related issues - no high risk sites.

The third has been there perhaps since number one appeared - not sure.

 

The question is they are due to separate malwars. For the first one we have the trojan suspect (adwarebhobprotector1-b) but for the others no new malware revealed.

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Malware found in Windows Repair Program recommended by you

 

At downloading the Windows repair program

recommended by you from MajorGeek (the first download option), Emsisoft found it contained malware, see attachment.

But the file from the second MajorGeek option was OK.

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The windows repari program did not work unforunately - my computer is 64 bit and it works only with 32 bit systems.

 

More damage is occurring. Today my external keyboard is losing functionality. The Backspace does not work any more, while it works on the keyboard of the laptop. Neither does "Enter" work on the external keyboard wihile it works on the laptop.

 

Both worked yesterday.

 

So there is evidently an aggressive virus infection going on damaging various functions and deleting emails and perahaps more that I have not discovered. 

 

Please help. Or shall I recover the mirror image of the laptiop that I made last week? I don't have any other mirror image other than one from 9 month ago and it is not available here.

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No it does not only work on 32-bit Windows. The program works on both 32-bit and 64-bit Windows.

Download the tool from exactly where I requested you to download from: Download Windows Repair by Tweaking.com to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude, Elise, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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