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balloonshark

OA 7 freezing when installing or updating programs.

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I'm seeing freezing whenever I have updated or installed a program. It seems everytime I get an OA pop-up and open OA's UI without answering the pop-up both the app and OA freeze.

 

Yesterday I installed Battlefield 1942 and OA threw up a red message so I wanted to upload the file for scanning so I didn't answer the pop-up. The game install froze so I opened OA to check the history and it froze. I tried closing OA via the taskbar icon. It said it wasn't responding blah blah blah so I said to close it anyways. This left the game frozen. My only option was to reboot. This time I allowed the pop-up and everything went smoothly. I believe the same thing happened when updating Paintshop Pro X5 because I blocked IE internet access during the update (I don't like when installers open browsers).

 

 

Here is the OA log and the EAM behavior blocker log.

 

 

For the game install I think it starts at 10/18/13 at around 08:57. For the PSP update it was on 10/17/13 around 09:04.

 

 

 

 

 

 

 

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Unfortunately Online Armor's history won't be enough to determine what happened. We'll need full Debug Logs showing the issue.

Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with installing Battlefield 1942. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.

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