chee weng 1 Report post Posted October 26, 2013 My browsers had been hijacked by start.qone8.com but can't be found on EEK. Here is the log files; Share this post Link to post Share on other sites
stapp 130 Report post Posted October 26, 2013 Please follow the steps here and attach the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ Share this post Link to post Share on other sites
chee weng 1 Report post Posted October 28, 2013 HI, I followed the instruction from other posts by downloading AdwCleaner and finally it removed from my browsers, I opologize that I didn't attach the logs form EEK and Farbar because they didn't detect anything. Another thing I want to say is this forum is really helpful! Anyway, thanks for your reply. Share this post Link to post Share on other sites
Kevin Zoll 280 Report post Posted October 28, 2013 I still need the logs from AdwCleaner and Farbar. Just because Farbar didn't flag something as bad, does not mean there are no malicious files present. Share this post Link to post Share on other sites
chee weng 1 Report post Posted October 29, 2013 This is what I meant good customer support. Here is the logs: By the way, Tencent is a lifechat apllication that I'm using and it is harmless therefore I want to keep it. Share this post Link to post Share on other sites
Kevin Zoll 280 Report post Posted October 29, 2013 I see nothing malicious in your log. However, I see that you download a lot of software via torrent. Much of what can be downloaded via torrent networks are compromised and contain malicious payloads. Not to mention that most of it is copyrighted material. Share this post Link to post Share on other sites
chee weng 1 Report post Posted October 30, 2013 i'll be more careful next time. Thanks for your helping! Share this post Link to post Share on other sites
Kevin Zoll 280 Report post Posted October 30, 2013 Unless you are having problems, it is time to do the final steps. Delete the following from your Desktop: (If they exist) AdwCleaner.exe FRST.exe FRST64.exe JRT.exe JRT.txt Anything else I had you use Delete the following folders: (If they exist) C:\AdwCleaner C:\FRST Empty the Recycle Bin Download to your Desktop: - CCleaner Portable UnZip CCleaner Portable to a folder on your Desktop named CCleanerRun CCleanerOpen the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit) The following should be selected by default, if not, please select: Click and choose Uncheck Then go back to and click to run it. Exit CCleaner. Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore. You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. Run Windows Update and update your Windows Operating System. Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated. Articles to read: How to Protect Your Computer From Malware How to keep you and your Windows PC happy Web, email, chat, password and kids safety 10 Sources of Malware Infections That should take care of everything. Safe Surfing! Share this post Link to post Share on other sites
Kevin Zoll 280 Report post Posted November 2, 2013 Thread Closed Reason: Resolved The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread. Share this post Link to post Share on other sites