can't detect start.qone8.com

[chee weng 1]

My browsers had been hijacked by start.qone8.com but can't be found on EEK. Here is the log files;

[stapp 147]

Please follow the steps here and attach the requested logs then one of our experts can help you.

 

http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/

[chee weng 1]

HI,

    I followed the instruction from other posts by downloading AdwCleaner and finally it removed from my browsers, I opologize that I didn't attach the logs form EEK and Farbar because they didn't detect anything. Another thing I want to say is this forum is really helpful! Anyway, thanks for your reply.

[Kevin Zoll 307]

I still need the logs from AdwCleaner and Farbar. Just because Farbar didn't flag something as bad, does not mean there are no malicious files present.

[chee weng 1]

This is what I meant good customer support. Here is the logs:

 

By the way, Tencent is a lifechat apllication that I'm using and it is harmless therefore I want to keep it.

[Kevin Zoll 307]

I see nothing malicious in your log. However, I see that you download a lot of software via torrent. Much of what can be downloaded via torrent networks are compromised and contain malicious payloads. Not to mention that most of it is copyrighted material.

[chee weng 1]

i'll be more careful next time. Thanks for your helping!

[Kevin Zoll 307]

Unless you are having problems, it is time to do the final steps.

Delete the following from your Desktop: (If they exist)

AdwCleaner.exe

FRST.exe

FRST64.exe

JRT.exe

JRT.txt

Anything else I had you use

Delete the following folders: (If they exist)

C:\AdwCleaner

C:\FRST

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• The following should be selected by default, if not, please select:

  

• Click and choose
• Uncheck
• Then go back to and click to run it.
• Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[Kevin Zoll 307]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.