.dll malware that cannot be removed

[shiningstone 0]

Hello! 

I'm writing here in hope to solve the matter.

I've been trying to remove this malware but it says that it is already opened (in 'Esplora Risorse' ,but I don't know how it translates technically in English.)

C -> Users -> Public -> Thunder Network -> KanKan -> reghelper -> xappex.1.1.1.73.(848).dll

Thunder Network is not installed anymore and I deleted whatever I see that appears to be related with the program,but this stays.

I already sent the file yesterday.

Thank you for helping!

[stapp 153]

Please follow the steps here and post the requested logs then one of our experts can help you.

 

http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/

[shiningstone 0]

Thank you! 

You can read the files:

 

[Kevin Zoll 309]

Download attached fixlist.txt file and save it to the Desktop.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[shiningstone 0]

Thank you! I checked the file and it doesn't appear anymore!

I attach the log:

 

P.S. : if while having that malware on the pc I connected through Bluetooth my smartphone,is there the chance it got infected too or I can rest about it? Thank you again!

[Kevin Zoll 309]

There is always a chance of infecting an device that connects to an infected computer. However, if your smartphone is not Windows based, it is unlikely that happened.

Unless you are having problems, it is time to do the final steps.

Delete the following from your Desktop: (If they exist)

FRST.exe

FRST64.exe

Delete the following folders: (If they exist)

C:\FRST

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• The following should be selected by default, if not, please select:

  

• Click and choose
• Uncheck
• Then go back to and click to run it.
• Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[Kevin Zoll 309]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.