haiku

Banking mode & the trusted DNS

Recommended Posts

I am running Windows 7 Ultimate (64 bit) along with OA Premium version 7.0.0.1866

 

Banking mode worked successfully until a couple of months back when, as the result of another problem, I completely removed / reinstalled OA. Since then - despite several efforts to "teach" OA - I have been unable to use banking mode.

 

The problem is simple (?). Whenever I attempt to log in to the bank I receive a 'Service Unavailable' message-box, along with the following message: "Online Armor can not validate the status of www.standardbank.co.za because the trusted DNS server is unavailable"

 

BTW the built-in Windows Firewall is turned off.

 

Any suggestions greatly appreciated.

 

 

 

 

 

Share this post


Link to post
Share on other sites

We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Banking Mode not working. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.

Share this post


Link to post
Share on other sites

Our developers are recommending that you add *.emsisoft.com to the Domains List as a Trusted domain. This should resolve the issue.

Share this post


Link to post
Share on other sites

Well, the only other way to fix it is to set the domain for your bank to 'Trusted' instead of 'Protected'. Obviously that doesn't fix the fact that Online Armor isn't able to connect to the Trusted DNS, but it will allow you to visit your bank's website without the error message.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.