rc91 Posted November 12, 2013 Report Share Posted November 12, 2013 I don't know what the problem is but at present time I cannot install any modern apps for Windows 8.1 without completely shutting down OA first. Otherwise, the Windows Store will return an installation error of 0x80070005 (Access Denied). I have no idea what to tell OA to trust to make it work. Any ideas? Link to comment Share on other sites More sharing options...
GT500 Posted November 13, 2013 Report Share Posted November 13, 2013 Was Online Armor installed before you upgraded to Windows 8.1, or did you install Online Armor after installing Windows 8.1? Link to comment Share on other sites More sharing options...
rc91 Posted November 13, 2013 Author Report Share Posted November 13, 2013 Before, but I had to reinstall because some components of OA didn't come through right Link to comment Share on other sites More sharing options...
GT500 Posted November 15, 2013 Report Share Posted November 15, 2013 After the reinstall, everything should have been OK. Did you do an upgrade or a fresh install? Link to comment Share on other sites More sharing options...
rc91 Posted November 15, 2013 Author Report Share Posted November 15, 2013 The free upgrade from the windows store from 8 to 8.1 Link to comment Share on other sites More sharing options...
GT500 Posted November 16, 2013 Report Share Posted November 16, 2013 I'm sorry, I meant when you reinstalled Online Armor. It is capable of doing an upgrade install, and I was wondering if you had done the upgrade, or just did a fresh install of Online Armor. Link to comment Share on other sites More sharing options...
rc91 Posted November 17, 2013 Author Report Share Posted November 17, 2013 Oh,sorry. Clean install Link to comment Share on other sites More sharing options...
GT500 Posted November 19, 2013 Report Share Posted November 19, 2013 May I ask which apps you are having issues with? Link to comment Share on other sites More sharing options...
rc91 Posted November 19, 2013 Author Report Share Posted November 19, 2013 There are no specific apps. Its any of them that I attempt to install in general. Link to comment Share on other sites More sharing options...
GT500 Posted November 20, 2013 Report Share Posted November 20, 2013 OK, we'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Windows Store apps. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums. Link to comment Share on other sites More sharing options...
GT500 Posted November 21, 2013 Report Share Posted November 21, 2013 OK, I have received your logs, and I have opened a bug report on this issue and attached your logs to the report. Link to comment Share on other sites More sharing options...
rc91 Posted November 29, 2013 Author Report Share Posted November 29, 2013 Any info on that bug report? I don't mean to be pushy, but its been well over a week. Link to comment Share on other sites More sharing options...
GT500 Posted November 29, 2013 Report Share Posted November 29, 2013 I haven't heard anything from our developers yet on this issue. Hopefully they will be able to take a look at the bug report soon, but I don't have any ETA on when they might be able to. Link to comment Share on other sites More sharing options...
rc91 Posted November 30, 2013 Author Report Share Posted November 30, 2013 Alright, it had been awhile so I started wondering. Link to comment Share on other sites More sharing options...
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