rc91

OA interfering with Windows Store

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I don't know what the problem is but at present time I cannot install any modern apps for Windows 8.1 without completely shutting down OA first. Otherwise, the Windows Store will return an installation error of 0x80070005 (Access Denied). I have no idea what to tell OA to trust to make it work. Any ideas?

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Was Online Armor installed before you upgraded to Windows 8.1, or did you install Online Armor after installing Windows 8.1?

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I'm sorry, I meant when you reinstalled Online Armor. It is capable of doing an upgrade install, and I was wondering if you had done the upgrade, or just did a fresh install of Online Armor.

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OK, we'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Windows Store apps. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.

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OK, I have received your logs, and I have opened a bug report on this issue and attached your logs to the report.

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I haven't heard anything from our developers yet on this issue. Hopefully they will be able to take a look at the bug report soon, but I don't have any ETA on when they might be able to.

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