OldGifford

Windows 7 slowed by OA

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About a week ago my windows 7 machine has shown a blank screen after loading Windows, it takes about 30 seconds before the desktop appears. Uninstalling OA cures the problem – reinstalling it brings it back. MS Defender is excluded in OA and OA excluded in MS Defender.

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Do you have any other security software installed, or is it just Online Armor and Windows Defender?

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Hi Arthur,

Those two are active, I also have the free version of Malware bytes which doesn’t have real time protection and is just used occasionally to scan suspect files. This is the same set up as my XP machine that boots up just fine.

Attached might help.
 

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Lets get an OTL log and see if it shows the cause of the issue. Please run OTL by following the instructions below:

  • Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run').
  • Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes.
  • When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually.
  • Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.

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OK, that log shows that you have Microsoft Security Essentials installed. I guess Microsoft never completely fixed the issue, but at least it isn't as bad as it was for people after the Windows Update that caused the problems a month or two ago.

Lets try adding exclusions to Microsoft Security Essentials for Online Armor, and vice versa.

To create an exclusion in Microsoft Security Essentials, please follow these instructions (note that you may need to restart your computer in Safe Mode before doing this, and you can find instructions for that at this link):

  • Open Microsoft Security Essentials.
  • Go to the Settings tab.
  • Select Excluded processes from the menu on the left.
  • Click the Add button on the right.
  • Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Online Armor folder, select the file you wish to exclude, and click OK to add it.
  • Repeat the last two steps until you have added each of the following files:
    • oacat
    • oahlp
    • oasrv
    • oaui
  • Be sure to click the Save changes button in the lower-right corner when all of the files have been added.
Please note that the Online Armor folder should be as follows:

C:\Program Files\Online Armor

On 64-bit editions of Windows, it will be a bit different:

C:\Program Files (x86)\Online Armor

Here are instructions to add Microsoft Security Essentials to the exclusions in Online Armor (be sure to restart your computer if it is running in Safe Mode, as Online Armor will not run in Safe Mode):

  • Open Online Armor.
  • Go to Options in the menu on the left.
  • Go to the Exclusions tab.
  • Click on the Add button.
  • Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Microsoft Security Essentials folder, click on the folder to select it, and click OK to add it.
  • Be sure that the option to also exclude subfolders is selected before closing Online Armor.
The Microsoft Security Essentials should be in C:\Program Files or C:\Program Files\Common Files, and it may be named Microsoft Security Client.

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