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"please consult experts"


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Hi! If this is a repeat topic I apologize, please put link into thread and I will go from there. The error message reads as follows:

"Value:

HKEY_USERS\S-1-5-21-3964758494-3792000560... (runs outside of window...?)

--> 2: can not be deleted! Please consult the

experts in the a-squred online forum for help

... (runs outside of window)"

Also, when I click the 'ok' button, or close window button in the upper-right, the error msg window does not close, nor does the program do anything further...

:blink: What do I do? Windows are still currently open.

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Hi BoomCookie, welcome to the forum

=======

Read the following instructions

START HERE, if you don't we are just going to send you back to this thread <--click

Prepare and post (attach) the required log files into this thread

Wait for reply from ShadowPuterDude, Katana, or JeanInMontana

for assistance and further instructions.

=======

Translation Links for Forum Instructions

My regards

P.S.

...when I click the 'ok' button...

Do you mean the "consult experts" dialogue wouldn't close when you are confirming as "OK" ?

What edition of a-squared you are using?

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Hi BoomCookie, welcome to the forum

Thanks Lynx. :)

Do you mean the "consult experts" dialogue wouldn't close when you are confirming as "OK" ?

What edition of a-squared you are using?

Yeap, that's correct. I am using the free edition (current). I've been told it may be because I deleted the file/folder that file was attached to, before deleting the file via a-squared, and so a-squared is "freaking out" (for lack of a better term). Also, sorry if that's confusing, I'm so obviously not a tech-y person. :blink:

I'm going to try force-quitting the program and re-running it now, to see if the same error occurs.

Will let you know how it goes.

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...I'm going to try force-quitting the program and re-running it now, to see if the same error occurs...

Hi BoomCookie,

Yes, try "end process" a2free.exe via Task Manager.

The situation that you described was not reported before.

Please Update and Deep rescan.

If any flaggings - do not quarantine/delete anything this time irrespectively as per instruction. Just produce and attach new report.

If you you attempted to quarantine (but not delete) last time please go to Quarantine and if there are any items - use "Save quarantine list" link

Attach created report in addition

My regards

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude or Lynx to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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