BoomCookie 0 Posted January 18, 2010 Report Share Posted January 18, 2010 Hi! If this is a repeat topic I apologize, please put link into thread and I will go from there. The error message reads as follows: "Value: HKEY_USERS\S-1-5-21-3964758494-3792000560... (runs outside of window...?) --> 2: can not be deleted! Please consult the experts in the a-squred online forum for help ... (runs outside of window)" Also, when I click the 'ok' button, or close window button in the upper-right, the error msg window does not close, nor does the program do anything further... What do I do? Windows are still currently open. Link to post Share on other sites
Lynx 34 Posted January 18, 2010 Report Share Posted January 18, 2010 Hi BoomCookie, welcome to the forum ======= Read the following instructions START HERE, if you don't we are just going to send you back to this thread <--click Prepare and post (attach) the required log files into this thread Wait for reply from ShadowPuterDude, Katana, or JeanInMontana for assistance and further instructions. ======= Translation Links for Forum Instructions My regards P.S. ...when I click the 'ok' button... Do you mean the "consult experts" dialogue wouldn't close when you are confirming as "OK" ? What edition of a-squared you are using? Link to post Share on other sites
BoomCookie 0 Posted January 19, 2010 Author Report Share Posted January 19, 2010 Hi BoomCookie, welcome to the forum Thanks Lynx. Do you mean the "consult experts" dialogue wouldn't close when you are confirming as "OK" ? What edition of a-squared you are using? Yeap, that's correct. I am using the free edition (current). I've been told it may be because I deleted the file/folder that file was attached to, before deleting the file via a-squared, and so a-squared is "freaking out" (for lack of a better term). Also, sorry if that's confusing, I'm so obviously not a tech-y person. I'm going to try force-quitting the program and re-running it now, to see if the same error occurs. Will let you know how it goes. Link to post Share on other sites
Lynx 34 Posted January 19, 2010 Report Share Posted January 19, 2010 ...I'm going to try force-quitting the program and re-running it now, to see if the same error occurs... Hi BoomCookie, Yes, try "end process" a2free.exe via Task Manager. The situation that you described was not reported before. Please Update and Deep rescan. If any flaggings - do not quarantine/delete anything this time irrespectively as per instruction. Just produce and attach new report. If you you attempted to quarantine (but not delete) last time please go to Quarantine and if there are any items - use "Save quarantine list" link Attach created report in addition My regards Link to post Share on other sites
Kevin Zoll 309 Posted January 23, 2010 Report Share Posted January 23, 2010 Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread Link to post Share on other sites
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