Setup EAM twice?

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I just purchased the Internet Security pack to install on one of my older computers, which is running Windows 8. Decided to install EAM first. Before installing it I turned off Windows Defender and set its services to manual. Then I ran the EAM installer. The installation appeared successful: I accepted the UAC prompt, it copied files, I entered the license key, it downloaded updates, ran deep scan (nothing detected), and finished. But the Guard did not start after I exited the setup wizard. I rebooted the computer...Guard still did not load. I double-clicked the EAM icon that was created on the desktop, and the setup wizard started again at the enter license key page. Everything went exactly as before, but this time it was successful. The Guard started after I rebooted, and now everything seems to be operating normally with the application.


I am wondering why the first run through the setup wizard didn't work. Is this something I should be worried about? Is there any security risk here?




Emsisoft Anti-Malware Full Version

Windows 8.1 Pro 32-bit, fresh custom installation. Nothing was installed except Windows updates.

Windows Firewall was the only security application running at the time this occurred.

System: Dell Dimension E310, Pentium 4 HT Processor, 2GB RAM.



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This happens when the Wizard was not able to write the license information to the a2settings.ini file in the Emsisoft Anti-Malware folder. There are a number of things that can cause this (other security software, filesystem issues on the hard drive, infections, etc) so it is difficult to say exactly why you experienced it.

Just be sure to let me know if this happens again. ;)

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For now I'm going to assume this problem was caused by one of Windows 8's little quirks. I have a gut feeling that the version 8.1 may have been released a bit early, with a few bugs to deal with. I am the "tech support" guy for my family and friends; soon I will be building another new computer. I'll let you know if this happens on that system.


I don't think I have an infection. The scanner does not find any malware, and everything on the PC came directly from Microsoft. Besides, I have a hardware firewall, and both Windows Defender and Firewall were on before I installed the Emsisoft stuff.


Thank you for the explanation!

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