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Farbar Recovery Scan Tool

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Hi. I am totally unfamiliar with forums, so forgive me if I mess something up here. Anyway, I tried installing the Farbar Recovery Scan Tool and when I clicked on it, it brought up a box mentioning a file extension converter. I wasn't expecting that, so I cancelled the installation right away. Was I wrong in doing that?

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Are you sure you downloaded FRST? The download should start automatically a few seconds after the download page opens.

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My problem originally started after Emsisoft detected an object called ak.imgfarm.com. I googled it and came across an article by scanforfree, explaining it as such: "The Ak.imgfarm.com search redirection is an obvious sign of that your computer has been hijacked by a particularly malicious computer virus. When performing search queries in some of the major search engines the results will be transmitted to various ad websites. Once active, the virus can change keys and records in the registry to redirect Yahoo and Google search links to Ak.imgfarm.com undesirable website. Parasites related with Ak.imgfarm.com may result in that your integrity will be compromised and cause your system to run very sluggishly." I then remembered the Emsisoft support forum, opened it, and came across, "Help, My PC is Infected."  This is where I saw the downloads for the emergency kit and the FRST. I still have both downloaded to my desktop. Since then, the ak.imgfarm.com object has not been detected, but Emsisoft is now detecting 2 objects called Application.InstallAdd (A) that cannot be quarantined or deleted.

 

I am a follower of Cloudeight, and I had explained my problem to them. They just emailed me today and told me that they forwarded my message to Emsisoft and that someone would be contacting me to set up remote assistance to help me. Where do I go from here. Any assistance would be much appreciated.

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We use TeamViewer QuickSupport for remote support sessions.

Please download load TeamViewer QuickSupport from http://download.teamviewer.com/download/TeamViewerQS_en.exe

Run TeamViewer QuickSupport and Private Message me the ID and PWD that TeamViewer QuickSupport displays, do not post that information in this support topic. Do not exit TeamViewer or turn off your computer until I give you an "All Clear".

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I am finished with the remote session.

Run a scan with Emsisoft Anti-Malware (EAM), attach the new EAM scan log to your reply.

It should be clean. I let it run well past the registry scan and that no longer detects the 2 items in the registry.

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I performed a deep scan as you requested, and I hope I attached it correctly. If I don't hear from you again, I want to thank you so much for helping me resolve this problem. You are AWSOME!.

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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