PRS Posted February 26, 2014 Report Share Posted February 26, 2014 This process takes a lot of cpu usage.this does not always happen. Then i close OA and restart the firewall so i can see that this exe runs well.I don't use pc for particular uses(internet,torrent).This process works bat just on startup(i use ibernation) Link to comment Share on other sites More sharing options...
GT500 Posted February 27, 2014 Report Share Posted February 27, 2014 We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with high CPU usage (or at least wait for it to happen). After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums. Link to comment Share on other sites More sharing options...
PRS Posted February 27, 2014 Author Report Share Posted February 27, 2014 Ok , but there is not logs directory in c/prog/online armor/. I've activated debug mode and restarted pc. Link to comment Share on other sites More sharing options...
GT500 Posted February 28, 2014 Report Share Posted February 28, 2014 Do you have Online Armor installed in a different place? Link to comment Share on other sites More sharing options...
PRS Posted February 28, 2014 Author Report Share Posted February 28, 2014 No,it's installed in c/prog/OA Link to comment Share on other sites More sharing options...
GT500 Posted March 1, 2014 Report Share Posted March 1, 2014 I would believe that our Italian support representative contacted you directly to assist you with this, so I'll let him take over. Link to comment Share on other sites More sharing options...
PRS Posted March 7, 2014 Author Report Share Posted March 7, 2014 Italian support doesnt works fine.I got answers one time a week.I got a log with oasrv from 15 to 30% usage . Is it low too?May i post log? Link to comment Share on other sites More sharing options...
GT500 Posted March 8, 2014 Report Share Posted March 8, 2014 You can send me the log in a private message. Link to comment Share on other sites More sharing options...
GT500 Posted March 11, 2014 Report Share Posted March 11, 2014 OK, I have forwarded your logs to one of our developers. Link to comment Share on other sites More sharing options...
PRS Posted March 11, 2014 Author Report Share Posted March 11, 2014 Fine,thank you Link to comment Share on other sites More sharing options...
PRS Posted April 20, 2014 Author Report Share Posted April 20, 2014 The problem begins on Utorrent startup.Internet navigation is compromised.It was found the problem from logs ? Link to comment Share on other sites More sharing options...
GT500 Posted April 22, 2014 Report Share Posted April 22, 2014 I have not specifically received a response, however I am fairly certain that this is related to performance issues that were reported by others. Link to comment Share on other sites More sharing options...
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