44 objects need to be removed

[ALEK 0]

Please let me know what else I need to do to remove these 44 files from my PC.

Thank you.

[Kevin Zoll 309]

Download AdwCleaner and save it on your desktop.

• Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
• Double click on adwcleaner.exe to run the tool.
• Click on the Scan button.
• After the scan has finished, click on the Clean button.
• Confirm each time with OK.
• You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
• Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
• If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.

Download Junkware Removal Tool and save it on your desktop.

• Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log is saved to your desktop and will automatically open.
• Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

HKLM\...\Policies\Explorer: [NoFolderOptions] 0
HKLM\...\Policies\Explorer: [NoViewOnDrive] 0
HKLM\...\Policies\Explorer: [NoControlPanel] 0
HKLM\...\Policies\Explorer: [DisableLocalMachineRun] 0
HKLM\...\Policies\Explorer: [DisableLocalMachineRunOnce] 0
HKLM\...\Policies\Explorer: [DisableCurrentUserRun] 0
HKLM\...\Policies\Explorer: [DisableCurrentUserRunOnce] 0
HKLM\...\Policies\Explorer: [NoViewContextMenu] 0
HKLM\...\Policies\Explorer: [NoShellSearchButton] 0
HKLM\...\Policies\Explorer: [NoFind] 0
HKLM\...\Policies\Explorer: [NoFile] 0
HKLM\...\Policies\Explorer: [HideClock] 0
HKLM\...\Policies\Explorer: [NoTrayContextMenu] 0
HKLM\...\Policies\Explorer: [NoTrayItemsDisplay] 0
HKLM\...\Policies\Explorer: [NoSetFolders] 0
HKLM\...\Policies\Explorer: [NoDevMgrUpdate] 0
HKLM\...\Policies\Explorer: [NoSetTaskbar] 0
HKLM\...\Policies\Explorer: [NoDeletePrinter] 0
HKLM\...\Policies\Explorer: [NoDFSTab] 0
HKLM\...\Policies\Explorer: [NoChangeStartMenu] 0
HKLM\...\Policies\Explorer: [NoLogoff] 0
HKLM\...\Policies\Explorer: [NoWindowsUpdate] 0
HKLM\...\Policies\Explorer: [NoEncryptOnMove] 0
HKLM\...\Policies\Explorer: [NoRunasInstallPrompt] 0
HKLM\...\Policies\Explorer: [NoResolveSearch] 0
HKLM\...\Policies\Explorer: [NoSaveSettings] 0
HKLM\...\Policies\Explorer: [NoHardwareTab] 0
HKLM\...\Policies\Explorer: [NoStartMenuSubFolders] 0
HKLM\...\Policies\Explorer: [NoDesktop] 0
URLSearchHook: HKCU - (No Name) - {5fdb0cd8-5760-44d1-8d13-a78bf558c3c7} - No File
BHO-x32: WordOv - {B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE} - C:\Users\Jeff\AppData\Local\WordOv\temp.dat ()
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} -  No File
S2 BackupStack; C:\Program Files (x86)\MyPC Backup\BackupStack.exe [X]
C:\Users\Administrator\AppData\Local\Temp\CreateToastShortcut.exe
C:\Users\Administrator\AppData\Local\Temp\CreateToastShortcutDll.dll
C:\Users\Administrator\AppData\Local\Temp\StartMenu.exe
C:\Users\Administrator\AppData\Local\Temp\TosNoRestart.exe
C:\Users\Alek\AppData\Local\Temp\291.9535742691557_Update.exe
C:\Users\Alek\AppData\Local\Temp\60606uninstall.exe
C:\Users\Alek\AppData\Local\Temp\BackupSetup.exe
C:\Users\Alek\AppData\Local\Temp\dlLogic.exe
C:\Users\Alek\AppData\Local\Temp\EnableExtDll.dll
C:\Users\Alek\AppData\Local\Temp\GCVerifier.dll
C:\Users\Alek\AppData\Local\Temp\jre-7u45-windows-i586-iftw.exe
C:\Users\Alek\AppData\Local\Temp\jre-7u51-windows-i586-iftw.exe
C:\Users\Alek\AppData\Local\Temp\mMamStub.exe
C:\Users\Alek\AppData\Local\Temp\nse2E0.exe
C:\Users\Alek\AppData\Local\Temp\nsiFF07.exe
C:\Users\Alek\AppData\Local\Temp\nsp8BD1.exe
C:\Users\Alek\AppData\Local\Temp\nspD276.exe
C:\Users\Alek\AppData\Local\Temp\nsrD6BD.exe
C:\Users\Alek\AppData\Local\Temp\nsv69A.exe
C:\Users\Alek\AppData\Local\Temp\nsyCE20.exe
C:\Users\Alek\AppData\Local\Temp\Sqlite3.dll
C:\Users\Jeff\AppData\Local\Temp\product.exe
C:\Users\Jeff\AppData\Local\Temp\vlc-2.1.1-win32.exe
Task: {B3251393-2608-4CFB-B69F-DE77CD808D1C} - System32\Tasks\AmiUpdXp => C:\Users\Jeff\AppData\Local\SwvUpdater\Updater.exe [2013-11-09] (Amonetizé Ltd) <==== ATTENTION
Task: C:\WINDOWS\Tasks\AmiUpdXp.job => C:\Users\Jeff\AppData\Local\SwvUpdater\Updater.exe <==== ATTENTION

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[ALEK 0]

I appreciate your help.

What's next?

[Kevin Zoll 309]

Run fresh scans with Emsisoft Emergency Kit (EEK and FRST, attach the new EEK and FRST scan logs to your reply.

[ALEK 0]

 

Now we're down to 9 objects that are still there.

We're making progress.

[Kevin Zoll 309]

Need to collect some info about the User Accounts on this system.

Download to your Desktop UserInfo.zip

Extract the contents of UserInfo.zip to your Desktop.

You should now have UserInfo.vbs on the Desktop.

Double-click on UserInfo.vbs to run it.

After a few seconds you should have a new file, output.txt, on your Desktop.

Attach output.txt to your reply.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

C:\Program Files (x86)\inboxace_1g
C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\gjkpcnacdgdlpfejlgflolpaigoicibh
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\INBOXACE_1G" /f

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[ALEK 0]

 

Note:  There was a previous owner of this laptop.  His name is Jeff. 

It is ok to delete any files with his name in it.

Thanks.

[Kevin Zoll 309]

One account is the Administrator account, one is yours and the other does not appear to exist anymore.

Let's try this first.

Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Reg: reg delete "HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-1001\SOFTWARE\BONANZADEALSLIVE" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-1001\SOFTWARE\INBOXACE_1G" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-1002\SOFTWARE\INBOXACE_1G" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-500\SOFTWARE\INBOXACE_1G" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-1001\SOFTWARE\SOFTONIC" /f
Reg: reg delete "HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-1001\SOFTWARE\INSTALLCORE" /f

Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

[ALEK 0]

I noticed there are error messages in this fixlog.

 

You said it's important that both files, FRST64 and fixlist.txt are in the same location.

I'm not sure I actually have a FRST64 file.  I have the executable software that says FRST64, on my desktop.

I still have the FRST.txt file from the 1st Farbar Recovery Scan on my desktop.

I also have all the reports on my desktop from our work together.

Should I be deleting these?

 

What shall we try next?

Thank you.

[Kevin Zoll 309]

This is the Administrator account:

HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-500

The Admin account is hidden, by default, on Windows 8. See: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windows-8-a.html to activate the Administrator account.

This account does not appear to exist:

HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-1001

This is your User Account:

HKEY_USERS\S-1-5-21-2627636015-463021306-3799312992-1002

Once you are logged into the Administrator account you can run the FRST fix from that account. You will need to have a copy of FRST64 and fixlog.txt on the Desktop on the Administrator account.

Leave all the logs and tools where they are, until we are finished.

[ALEK 0]

In Administrator: Command Prompt,

I typed in 'net user administrator/active:yes'

 

It did not say, 'The command completed successfully'

Here is what it said-

 

The syntax of this command is:

 

NET USER

[username [password  : *> [options]] [/DOMAIN]

                 username <password : *> /ADD [options] [/DOMAIN]

                 username [/DELETE] [/DOMAIN]

                 username [/TIMES:<times : ALL>]

                 username [/ACTIVE: <YES : NO>]

C:\WINDOWS\system32>

 

 

 

 

[Kevin Zoll 309]

You entered the command incorrectly:

You entered:

net user administrator/active:yes

It should be:

net user administrator /active:yes

[ALEK 0]

Thanks for the tip on my missing space.

 

I was able to sign in as Administrator, and had FRST64 and Fixlist on the desktop.

I pressed the Fix button.

 

The Fixlog appears to be the same as the last time.

 

What's next?

 

 

[Kevin Zoll 309]

It was the same fix, and I expected the errors it generated. The one line it removed is what I wanted to see.

Run a fresh scan with EEK, attach the new EEK scan log to your reply

[ALEK 0]

Here you go.

What's next?

 

[Kevin Zoll 309]

Open Windows Explorer and navigate to C:\Users and tell me the name of every folder shown under C:\Users.

[ALEK 0]

Here are the folders under C:Users

Administrator

Alek

Default:migrated

Jeff

Public

 

I should not have a Jeff folder as he is no longer the owner of this computer.  I wonder if I can just delete his folder.

 

Thanks.

[Kevin Zoll 309]

Yes you can delete the folder, that is no longer an active User Id; and is safe to delete.

[ALEK 0]

I was able to delete all items in the Jeff folder except 2.

These file names were long, and had double integral signs with an oval in the middle, throughout the file name.

There was no option to delete, just to skip.

 

Do you know how to delete these 2 files so the Jeff folder can be deleted?

Also, do you have other tasks for me to do, since I gave you the names of the folders under C:Users?

 

Thanks, Shadow.

[Kevin Zoll 309]

Run a fresh scan with EEK, attach the new EEK scan log to your reply.

You may need to take ownership of those items that would not delete. See: http://www.eightforums.com/tutorials/2814-take-ownership-add-context-menu-windows-8-a.html

[ALEK 0]

Now... EEK only found 2 inboxace files. =)

 

I took ownership of the 2 items that would not delete in the Jeff folder, but I still cannot delete these 2 files, either with my user name or the administrator.  It probably is no big deal to have the Jeff folder remain in the user list, unless you think those files are potentially hazardous.

 

I appreciate your very clear and easy to follow instructions.

 

Looks like we're almost done.

[Kevin Zoll 309]

Look to see if InboxAce Internet Explorer Toolbar is installed, and it it is uninstall InboxAce.

[ALEK 0]

I do not see an InboxAce toolbar in Internet Explorer.

In the Manage Add-Ons menu, under Toolbars and Extensions, I see InboxAce there, but it is 'Disabled'.  The Publisher's name is 'not available'.

I tried to delete it from there, but there is not a delete option, and the delete key does nothing.

 

I did a search  in my PC for InboxAce, and found it 3x.

InboxAce_1g in C:\Program Files (x86)

InboxAce_1g in C:\AdwCleaner\Quarantine\C\Program Files (x86)

InboxAce_1gEl in C:\AdwCleaner\Quarantine\C\Users\Jeff\AppData\LocalLow

 

I deleted each of these files and emptied my Recycle Bin.

I did another EEK scan and attached the report.

Only 1 InboxAce left in Registry.

 

Any other ideas?

Thanks.

 

 

 

[Kevin Zoll 309]

Copy the below code to Notepad; Save As FixReg.reg to your Desktop; make sure File Type: is set to All Files (*.*).

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\INBOXACE_1G]

Close Notepad.

Locate FixReg.reg on your Desktop. Double-click on it and answer 'Yes' when asked if you want to merge with the registry.

[ALEK 0]

When I double clicked on FixReg.reg it gave me this error message.

 

'Cannot import C:\Users\Alek\Desktop\FixReg.reg: The specified file is not a registry script.

You can only import binary registry files from within the registry editor.'

 

Was I supposed to do this as an Administrator?

 

 

[Kevin Zoll 309]

Shouldn't matter whether it is run as Administrator or not. The patch is formated correctly. Delete the patch and created a new one, make sure you following the instructions. If the file type is not set correctly the patch will not be saved properly.

[ALEK 0]

I deleted the patch and created a new one.

I followed all the instructions, and still get the same error message.

[Kevin Zoll 309]

Run regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\INBOXACE_1G and delete the Registry Key and its contents.

[ALEK 0]

I did your last task and successfully deleted that Registry key and it's contents.

I did another EEK Smart Scan and no objects were detected.

 

Wow!   Thank you for all your help.

I appreciate your patience, diligence and genius.

 

I started with a free 30 day trial, and I will gladly purchase the full version soon.

 

Is there anything else I should know or do?

Alice

[ALEK 0]

One more thing...

I wonder if I should delete all the items that were quarantined.

Thank you.

[Kevin Zoll 309]

Yes, you can delete the items in quarantine.

Unless you are having problems, it is time to do the final steps.

Uninstall AdwCleaner:

• Close all open programs and Internet browsers.
• Double click on adwcleaner.exe to run the tool.
• Click on the Uninstall button.
• Confirm by clicking Yes.

Delete the following from your Desktop: (If they exist)

AdwCleaner.exe

Emsisoft Emergency Kit.lnk

FixReg.reg

FRST.exe

FRST64.exe

JRT.exe

JRT.txt

Anything else I had you use

Delete the following folders: (If they exist)

C:\AdwCleaner

C:\EEK

C:\FRST

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

• UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

• Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
• The following should be selected by default, if not, please select:

  

• Click and choose
• Uncheck
• Then go back to and click to run it.
• Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

[ALEK 0]

Thanks for additional instructions to finish cleaning up my system. =)

 

The link you gave me for How to Enable an Disable System Restore did not have instructions for Windows 8.1.

So I looked up instructions from Bleeping Computer and followed them.

 

I executed all your instructions.  Everything went fine, except when I disabled System Restore, I got an error message.

"Could not configure the disk space used for system protection for the following reason:

Windows was unable to delete all snapshots.

Please retry or view the event log for more information. (0x8100010B) "

 

Do you have any other ideas?

Thanks.

[ALEK 0]

I was able to turn System Restore back on, and complete the last 2 tasks on your list.

 

[Kevin Zoll 309]

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.