PeteScotson

Mobogenie and other items that can't be quarantined

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I've run the scan on a PC for the first time, and it has found a number of items that can't be removed. I also see that the emsisoft icon is not appearing in the task bar. Can you help?

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Download AdwCleaner and save it on your desktop.

  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  • If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
Download Junkware Removal Tool and save it on your desktop.
  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.

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Copy the below code to Notepad; Save As fixlist.txt to your Desktop.

Toolbar: HKCU - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
2014-02-15 08:51 - 2014-02-15 08:51 - 00000000 ____D () C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}
C:\Users\Dan\AppData\Local\Temp\dlLogic.exe
C:\Users\Dan\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpmop6xq.dll
C:\Users\Dan\AppData\Local\Temp\EnableExtDll.dll
C:\Users\Dan\AppData\Local\Temp\Extract.exe
C:\Users\Dan\AppData\Local\Temp\OfficeSetup.exe
C:\Users\Dan\AppData\Local\Temp\SetupProPlusRetail.x86.en-us.exe
C:\Users\Dan\AppData\Local\Temp\SP63599.exe
C:\Users\Dan\AppData\Local\Temp\sp64126.exe
C:\Users\Dan\AppData\Local\Temp\SP64569.exe
C:\Users\Dan\AppData\Local\Temp\SP64793.exe
C:\Users\Dan\AppData\Local\Temp\SP64797.exe
C:\Users\Dan\AppData\Local\Temp\SP64799.exe
C:\Users\Dan\AppData\Local\Temp\SP64847.exe
C:\Users\Dan\AppData\Local\Temp\SP65012.exe
C:\Users\Dan\AppData\Local\Temp\SP65085.exe
C:\Users\Dan\AppData\Local\Temp\UninstallHPSA.exe
C:\Users\Dan\AppData\Local\SwvUpdater\Updater.exe
Close Notepad.

NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.

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Run a fresh scan with Emsisoft Emergency Kit (EEK), attach the new EEK scan log to your reply.

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Unless you are having problems, it is time to do the final steps.

Uninstall AdwCleaner:

  • Close all open programs and Internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Uninstall button.
  • Confirm by clicking Yes.
Delete the following from your Desktop: (If they exist)

AdwCleaner.exe

Emsisoft Emergency Kit.lnk

FRST.exe

FRST64.exe

JRT.exe

JRT.txt

Anything else I had you use

Delete the following folders: (If they exist)

C:\AdwCleaner

C:\EEK

C:\FRST

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:

    4l5a4i.png

  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck 2wlsw11.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.
Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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All done, thank you.

 

For information, I'm using windows 8.1 and quite a lot of the instructions were subtly different. For example, the CCleaner options didn't match up, the enable and disable system restore instructions didn't match up with Windows 8.1, and the online software inspector is now the Secunia PSI (I hope) - which emsisoft anti-malware blocked the first download I clicked (was it the right one, or did I select an advert...), but the second time seemed ok!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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