Charlie Wilkes Posted March 20, 2014 Report Share Posted March 20, 2014 i am running Emsisoft Anti-Malware on 64-bit Windows 8. The only other security software I am running is whatever comes with Windows 8 by default. I purchased a license for this product in November of last year and cannot find the email or remember how the registration key was delivered to me. Today I had a blue screen when I first started my computer at the beginning of the day. I rebooted and everything seemed normal. I just noticed that Emsisoft does not seem to be running, i.e., no taskbar icon. However, Emsisoft Anti-Malware Service (32 bit) shows up as a background process in Task Manager. When I manually start Emsisoft (a2start.exe) I get what appears to be an installer screen asking me to choose a 30-day free trial or enter a license key. I can't remember how I got my license key, who the email came from, or if I got it by email or what. I have a slew of emails from Emsisoft but none that have this key. It doesn't seem like it should be asking for a license key at all, as I purchased this in November. What might be going on here? Link to comment Share on other sites More sharing options...
Charlie Wilkes Posted March 20, 2014 Author Report Share Posted March 20, 2014 OK, I found the key, in an email, from "cleverbridge." The software updated and now I'm running a complete scan. But I don't understand what happened here and it makes me nervous. Link to comment Share on other sites More sharing options...
GT500 Posted March 21, 2014 Report Share Posted March 21, 2014 cleverbridge is the company that manages our online shopping cart and processes payments for us. There has been a rare bug in Emsisoft Anti-Malware 8 where it can lose its license key, and need to be reactivated. There is some indication that it may have to do with the settings file being corrupted. Link to comment Share on other sites More sharing options...
Charlie Wilkes Posted March 22, 2014 Author Report Share Posted March 22, 2014 OK, thank you. This probably happened when my system blue-screened on startup. My fear was that something had intentionally managed to disable Emsisoft. I scanned with a couple of tools and all seems to be fine now. Link to comment Share on other sites More sharing options...
GT500 Posted March 22, 2014 Report Share Posted March 22, 2014 You're quite welcome. Please let me know if you have any further issues. Link to comment Share on other sites More sharing options...
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